Small supplier Eversmart Energy stops trading - MSE News

tomthered

jukber wrote: »

As a former customer of Eversmart who hasn't got the credit balance refunded before they went busted, does anyone happen to know how long I should wait before considering contacting Utilita about the credit balance refund?



I asked them yesterday and here was their response;
"...Unfortunately, we have not been given an expected time frame from the administrators regarding credit due back to customers. We will be in touch as soon as we have an update for you..."

They quoted 4-8 weeks to sort out in their email

RAFFLES

We are an Eversmart customer. Received a Welcome to Utilita letter dated 16th Sept. Cant log on to their website, doesn't recognise my customer number. Any ideas when we can start a switch? Utilita owe us minimal amount, we've cancelled direct debit and raring to go!

molerat

RAFFLES wrote: »

We are an Eversmart customer. Received a Welcome to Utilita letter dated 16th Sept. Cant log on to their website, doesn't recognise my customer number. Any ideas when we can start a switch? Utilita owe us minimal amount, we've cancelled direct debit and raring to go!

You should have been live by 18th so time to switch is NOW !!

JohnB47

molerat wrote: »

You should have been live by 18th so time to switch is NOW !!

But see my post #80 above.

Why the differing views on this.

HHarry

RAFFLES wrote: »

We are an Eversmart customer. Received a Welcome to Utilita letter dated 16th Sept. Cant log on to their website, doesn't recognise my customer number. Any ideas when we can start a switch? Utilita owe us minimal amount, we've cancelled direct debit and raring to go!

I've read somewhere the Utilita haven't added date of birth to accounts yet - and this is one of the mandatory fields when trying to register.

Requested my switch an hour ago - no point hanging around, it'll cost you money!

HHarry

JohnB47 wrote: »

But see my post #80 above.

Why the differing views on this.

Copied from my welcome e-mail received on the 12th September

'You became a Utilita customer on 11 September and your energy supply will transfer to Utilita by 18 September'

I can't see any reason why you should be waiting until the 26th.

bufferz

Anyone had a welcome letter from utilita yet? Bit slow considering they took over a week ago and not even a single email or letter from them...

HHarry

bufferz wrote: »

Anyone had a welcome letter from utilita yet? Bit slow considering they took over a week ago and not even a single email or letter from them...

Nope. I called last week to try sort out my online registration. There was a recorded message saying welcome packs would be going out that week.

When I hadn't received anything in Saturdays post I just decided to get on the comparison sites and make the switch.

Steve_66

I applied to switch from Utilita on 18th September, the day they said that the switch from Eversmart would be complete. I had also separately confirmed with the UK Power Networks site that Utilita were registered as my new supplier on 18th September.

Today I received an email from the new supplier saying that the switch had been rejected.

On contacting Utilita they say that it is an Ofgem rule that you have to be with a supplier for a week before a switch can be initiated. Sounds weird to me, and I have lodged a formal complaint.

The switch has been re-applied for today, by the new supplier, but new switch date won't now be until 16th October leading to excessive bills from Utilita and my credit balance being significantly reduced or wiped out.

bufferz

Same here, got an email from green saying they couldn't move me, rang utilita they said the same as you. Told them I'll reapply for the transfer today then, fella on phone says I should wait until the 1st October as it will definitely go through??

So straight back to green, the guy says I was the 10th person to ring about this problem, lol....green say it's going to be sorted asap