Green reviews: add your feedback

JohnGlo

I switched in March 2020 to their Ampere electricity only tariff. The switch went well from their end and they were really proactive with their communication. I had to call them a couple of times due to problems created by the supplier I was leaving and I got through easily and they were very helpful.
Ongoing, everything is working well with good communication.
Their web site automation and processes are great.
A good supplier with modern systems.  Two months in to my contract and it's still the cheapest I can find.
I would recommend.

Tafrock

Yes I switched Jan 24 and am so glad I did. Same as you only problem I had on switching was of my ex suppliers creation 

[Deleted User]

Tried to join them but they said they'd be charging me double the advertised standing charge due to my Restricted Metering Infrastructure. Legislation says that energy companies aren't allowed to do this, but since green have only about 40,000 customers, they're exempt from this so were perfectly within their rights to do this. I cancelled my switch. Their customer service folk were very responsive though. My experience is very unusual - only applies if you have a nonstandard meter.

bsms1147

alecjw said:

Tried to join them but they said they'd be charging me double the advertised standing charge due to my Restricted Metering Infrastructure. Legislation says that energy companies aren't allowed to do this, but since green have only about 40,000 customers, they're exempt from this so were perfectly within their rights to do this. I cancelled my switch. Their customer service folk were very responsive though. My experience is very unusual - only applies if you have a nonstandard meter.

I ran my figures and even paying two standing charges it was still cheaper for me than SSE who were charging me just the one. Bulb also charged two, couldn’t find one that wouldn’t apart from my legacy supplier SSE.

[Deleted User]

bsms1147 said:

I ran my figures and even paying two standing charges it was still cheaper for me than SSE who were charging me just the one. Bulb also charged two, couldn’t find one that wouldn’t apart from my legacy supplier SSE.

Interesting. "Energy Market Investigation (Restricted Meters) Order 2016 " says that they shouldn't be allowed to charge you extra for your restricted metering infrastructure, so I'd dispute this if you can be bothered.

I don't want to hijack this thread so maybe follow up here if you're interested to continue this discussion: https://forums.moneysavingexpert.com/discussion/6140591/comfort-plus-white-meter-and-similar-dts-experiences#latest

james9797

alecjw said:

bsms1147 said:

I ran my figures and even paying two standing charges it was still cheaper for me than SSE who were charging me just the one. Bulb also charged two, couldn’t find one that wouldn’t apart from my legacy supplier SSE.

Interesting. "Energy Market Investigation (Restricted Meters) Order 2016 " says that they shouldn't be allowed to charge you extra for your restricted metering infrastructure, so I'd dispute this if you can be bothered.

I don't want to hijack this thread so maybe follow up here if you're interested to continue this discussion: https://forums.moneysavingexpert.com/discussion/6140591/comfort-plus-white-meter-and-similar-dts-experiences#latest

Does this legislation mean they can not charge you extortionate tariffs (rather than charging you 2 standing charges)? 
I'm a regular switcher and have a set of relating meters. I have been paying 2 standing charges for a while.
Being with green works in my favour due to their low standing charges.

Petriix

Petriix said:

I've just initiated a switch away from Green, purely because I can get a cheaper fix (with 0 exit fees) elsewhere. I'll let y'all know if there's any hitches.

One slightly annoying thing is that, in anticipation, I requested that they reduce my direct debit so that I didn't build up credit. They happily reduced it, but then immediately increased it again - possibly an automated part of their system. Other than that, there have been no problems. Their app and online account area work fine (although the 'your insights & trends' bit has remained empty since I joined in October 2019) and each monthly meter reading has resulted in an accurate bill.

Just to update: my switch away completed on 8 May 2020 and I received a £30 refund into my account yesterday. Probably the least difficult supplier I've ever switched to and from. I'd definitely go back to them in the future if they offer a competitive deal again.

bsms1147

I hope this doesn’t mean they’re struggling for money?

“Hello, 

We're excited to let you know that we'll soon be crowdfunding on Seedrs! 

This is a unique opportunity for us to supercharge our growth, by bringing our valued members like you on board as shareholders. This fundraising round will allow us to get going on all the incredible initiatives we have planned for the future including technology, smart roll-out and bringing more amazing members like you on board. 

If you're interested in investing - [REGISTER YOUR INTEREST HERE] and we'll let you know as soon as the campaign is live. 

When the time comes to invest, you'll need to create an account on Seedrs and answer a few questions to verify your identity (if you haven't done so already!). Don't worry, it only takes a few minutes! If you have any questions [...].

If you're as excited about the future of our brand as we are, pre-register to invest using the link below.

All the best, 
The Team at Green”

Boatymike

I also had this email, and funny enough, I had exactly the same thoughts! 
Hence I came here to Find out if anyone else knew any more details.

brewerdave

As above - my immediate thought was that covid 19 was about to claim another victim!!