Green reviews: add your feedback

Tafrock

Mse energy club needs to update their warning about green. Energy. They are no longer under threat of ofgem sanctions having completed their dcc user enrolment 

MattLBeck

Tafrock said:

Mse energy club needs to update their warning about green. Energy. They are no longer under threat of ofgem sanctions having completed their dcc user enrolment 

Tafrock, thank you for your updates on thie feedback regarding Green's DCC compliance. I was very surprised to lose smart meter functionality on switching to Green this month. Does their DCC user enrolment mean that they they be able to automatically take energy readings from me again? Very happy with them otherwise.

UnclaimedEnergy

Although they're now a DCC user they would still need to have all of their systems set up etc. to obtain smart meter readings - you still have the issues of SMETS1 meters not likely to be compatible.

I would advise to contact Green and see if they have any schedule yet regarding smart meters

brewerdave

How frequently do Green produce bills? Switched on 28th Feb. and successfully recorded meter read on 27th March.

SPOWER

brewerdave said:

How frequently do Green produce bills? Switched on 28th Feb. and successfully recorded meter read on 27th March.

Hi.  I had a quick look back at my (now closed) account.  I started supply 12 August.  My bills were 14 September, 12 October, 16 November, 14 December, 14 January.  On my other account with them (also now closed) I never got a bill for months and months and had to make a complaint.  When my complaint is dealt with I will leave a review on them.

Tafrock

I had a slight problem where I wasn't getting any bills produced. Joined Jan 24th and come march 25th no bills still even though credit was showing 

Josh helped me out via chat and told me its because symbio (my woeful ex suppliers) hadn't confirmed my closing meter reading with them. I didn't understand this as id given the opening reading to green and also to symbio to use as my final reading as they requested it

Symbio produced a final settled bill using this reading 

After my chat with josh and a further email by myself offering to send symbios final bill to them as proof green sorted out the problem and I started receiving bills 

Farway

I've just joined, supply started on 28th. All was easy but I never did get a "give us your opening reading" nudge mail from them as was promised whn I signed up

Not a biggy and I'm quite able to remind myself, so i supplied the reading albeit a day later.

Just hoping lack of what should've been a routine mail is not a taste of things to come, but the tariff I'm on means I can go at any time without penalty so again not a problem

Farway

Green_Energy said:

Farway said:

I've just joined, supply started on 28th. All was easy but I never did get a "give us your opening reading" nudge mail from them as was promised whn I signed up

Not a biggy and I'm quite able to remind myself, so i supplied the reading albeit a day later.

Just hoping lack of what should've been a routine mail is not a taste of things to come, but the tariff I'm on means I can go at any time without penalty so again not a problem

Hi Farway,
If you could drop an email through to kevin@green.energy I would be more than happy to have a look into this matter for you.
Thanks,
Kevin

Not a big problem Kevin, I'll leave it as it is, nothing to see here

At least you are now aware and hopefully "Lesson have been learned" as they say

Tafrock

Nice to see a green representative contributing to the forum. I remember when all companies had representatives on these forums. It's quite rare nowadays. Thank you Kevin 

Petriix

I've just initiated a switch away from Green, purely because I can get a cheaper fix (with 0 exit fees) elsewhere. I'll let y'all know if there's any hitches.

One slightly annoying thing is that, in anticipation, I requested that they reduce my direct debit so that I didn't build up credit. They happily reduced it, but then immediately increased it again - possibly an automated part of their system. Other than that, there have been no problems. Their app and online account area work fine (although the 'your insights & trends' bit has remained empty since I joined in October 2019) and each monthly meter reading has resulted in an accurate bill.