Green reviews: add your feedback

Tafrock

Green aren't the only company stopping people joining at moment . I don't blame any company not wanting new customers at moment. The price of gas and electric has gone sky high. 

https://www.wired.co.uk/article/uk-gas-price-energy-supply

Tafrock

Compare the market have even stopped comparing tariffs at moment due to the price crisis 

poppellerant

Not impressed with Green's responses on live chat lately - it now seems to be only this:

Hello,

Thank you for your message, we do apologise for the delay in response. Due to the current wholesale market, we are receiving a high influx of customer demand, which is causing a delay in our communications across our phone lines and LiveChat. Due to this, we are prioritising emergencies, and ask that if your query is not an emergency that you email us at support@green.energy and our email team will get back to you as soon as possible, this will prevent our customers from waiting around in our LiveChat and phone lines for a response.

If your query is an emergency please respond back to this message to reopen your chat with our agents and we will get back to you as soon as possible, this is to ensure we can assist all customers who require immediate support as quickly as possible.

Thank you for your understanding.

I can't help but feel that something's brewing, which is especially exciting as I await my refund from them.

dali21

Think someone posted this new story in another post.

https://www.theguardian.com/business/2021/sep/19/i-dont-think-well-survive-the-winter-small-energy-suppliers-call-for-help

IamWood

I just switched my electricity from Green to Neon Reef but my gas is still with Green. Should I switch now or stay put ?

Poundwize

Leaving next week, hope I get my credit refund before they go bust!

sparky0138

https://www.dailymail.co.uk/news/article-10008253/Gas-crisis-cause-three-day-week-amid-emergency-talks.html

Smaller provider Green today warned it is among the small suppliers facing going bust due to record wholesale prices. 

'I don't think we'll survive the winter if there's not a material change,' CEO Peter McGirr told the Guardian. 

The start-up was founded in 2019 and has more than 250,000 customers and 185 employees.

sparky0138

I'm sticking with Green as I'm on a fixed tariff until January and let's face it, they're all in a pretty dire situation so who's to say that the company you choose to move to won't go bust as well (unless it's one of the big six, of course). Hopefully the government will help them out. 🤞

DiseasedBunny

Just had an email from green wanting support to sign a petition to sack kwasi kwarteng 

JJ_Egan

As above pretty poor show from Green .