Mobile Affiliates (CoolNewMobile+PhoneBoxDirect+Phones2YourDoor) in Administration

Moomin

I have just been on the phone to T-Mobile Customer Services and it only took a couple of minutes to downgrade my Flext35 to Flext25. No hassle whatsoever, no questions etc. I was quite surprised.

pontyendred

I have just come off the phone to T Mobile expecting to get nowhere really. I am 10 months into my contract and they have just agreed to downgrade me to Flext 25 from £35 per month standard contract. They are applying a £15 per month discount so this will cost me £10 per month and I can cancel with one month notice. The man I spoke to told me that they are offering large discounts to all customers nearing the end of their contracts as they have new deals coming out in the new year and they want us to stop with them.
Got two of my cashback cheques and the third was overdue when I sent LBA. Glad I didnt pay for MCOL claim as well!

the_tired_one

Big_Dreams wrote: »

ItsIllak if you really want to take it further then go and see a solicitor and waste even more of your money.

Honestly, there's no helping some people is there!

Your arrogance & pomposity defies belief!

You got lucky - you phoned up. Instead of paying £35/month - you are now paying only £5 month.

And ever since then you've been 'strutting' around criticising those of us that feel aggrieved!

I note you didnt accept your fate - NO....you had to go ring your phone provider....WHY???? Why not just continue to pay the £35/month that you had agreed to?

Dare I say you were slightly 'peeved' at the prospect of losing all your cashback?

Very disappointed in the way you ave been putting down those in an identical postion to you.

PNEfan

When I heard about CNM, I tried to change my tariff online - not expecting to be able to do it, as I am under contract till next May. At the end of choosing a Anytime 75 (£20 a month), it said my request could not be carried out and told me to phone.

A few days later I logged on again to see my tariff listed as Anytime 75.

Tonight I have had a call back from Vodafone about CNM. They have offered me half-price £10 a month Anytime 75 for the remainder of my contract. On my original tariff I could have had the half-price £17.50 for 500 minutes deal - but I don't use anything like that number of minutes, so I'm happy. I think Vodafone have been very accommodating - they didn't have to offer anything.

pin

any more news from 3 by anyone? seems most of the chat here is about T-Mobile and Voda.

Big_Dreams_2

the_tired_one wrote: »

Your arrogance & pomposity defies belief!

You got lucky - you phoned up. Instead of paying £35/month - you are now paying only £5 month.

And ever since then you've been 'strutting' around criticising those of us that feel aggrieved!

I note you didnt accept your fate - NO....you had to go ring your phone provider....WHY???? Why not just continue to pay the £35/month that you had agreed to?

Dare I say you were slightly 'peeved' at the prospect of losing all your cashback?

Very disappointed in the way you ave been putting down those in an identical postion to you.

Im sorry you see it that way but you are completely wrong. Im not prepared to get into a slanging match with you but I must state the facts for you!

Before I even rang Vodafone I had accepted the fact that the gamble I had taken had not come off. I had read the terms and conditions of both the Vodafone contract and the CNM contract and knew they were not running together in that you could not 'play one off against the other'. Its the way of life, some you win and some you lose.

The one thing that should be taken into account when taking on these 'deals' is to ask yourself the question 'if it all goes pear shaped will I still be able to afford the payments'. If the answer is no then its not a gamble worth taking. Im sure you will correct me if I am wrong but I do not recall saying in any of my postings that I couldn't afford to make the payments. I had to think hard before I took the risk as I have two contracts to pay so I risked having £70 a month to pay out with no come back.

When I called Vodafone I didnt ring to ask for a discounted line rental, in fact, I called them to ask whether everything stayed the same ie that I paid my direct debit as usual. This question arose because although my direct debit says Vodafone I wasn't sure if it went through CNM first in some way. It wasn't me who asked to be put through to some special team because I didn't even know they had one and it wasn't me who asked for a line reduction. If you had read my postings properly you will see that when they called me back the first thing the guy said was 'because of all the problems and the fact you won't be getting any cashback I am reducing your line rental to £5 a month'. Who in their right mind would say no to that??

Of course I feel sorry for all those who didnt get offered the same as me, im not some heartless person. For what its worth - I think that if Vodafone were going to offer the £5 deal to some they should have offered it to all. I still think the different offers have something to do with whether people have had their contracts long enough to claim any cashback, regardless of whether or not they actually received any. I had just received my 4 month bill from Vodafone so had not actually been able to make a claim. The point I have been trying to make recently is that there is tons and tons of help on this thread and that anyone who has fallen foul of CNM and PBD should read the thread from the beginning and it will all make sense.

A lot of my replies on here have been thanked by others and I have received a fair number of pm's requesting help on this matter so my comments must be justified. So please, if you are going to accuse someone of 'strutting around criticising' and being 'arrogant and pompous' get your facts right in the first place.

deandhinsa

pin wrote: »

any more news from 3 by anyone? seems most of the chat here is about T-Mobile and Voda.

If interested read my postings , I am with three.

elljay20

ItsIllak wrote: »

Yes, if you are loaned money by Northern Rock and it is wound up without it's assets (loan book) being sold to someone else then you don't owe anyone any money. I think that's a little beside the point though, not to mention quite unlikely! If the loan book was sold, agreements to individuals would have to be retained. If Northern Rock had agreed to pay me 5% of my repayments back, refusal to do so by the new owners would constitute a breach of contract and I could seek remedy.

What the situation here is that Vodafone appear to think that I am liable to continue my side of the bargain when the other side has been breached. That is simply not how contracts work. Regardless of the content of a contract, if a major clause is broken, it can be taken as breached and remedy sought. Breach of that major clause can also often result in the whole contract being null and void. In this case, a remedy I would accept (putting me £140 out of pocket on the contract) would be to simply terminate the whole thing and move on. I think that's quite generous.

Final point on this. It's not as if Vodafone (who authorised, had agreements with and paid MA as their agents) were unaware of what was happening. They need to take responsibility for allowing it, participating in it and profiting from it.

you need to take responsibility for your own choices as a consumer.

YOU took the risk, nobody else.
oh, and as for cancelling your contract with voda? yeah, good luck with that.
i'm so sick of people posting on here blaming everyone but themselves, grow up, and stop trying to manipulate the networks into taking responsibility for your own poor decisions.

mobilejunkie

Maybe I can clarify something. The reason some people initially got the reduction to £5 was nothing to do with the lengths of their current contracts to date. It was because Vodafone tried to react quickly to help in a difficult situation - which is laudible and far better than any other network. However, three months ago another large cashback dealer collapsed - Mobile Connections. After about two months (not two days as in this case!) Vodafone alone offered those customers the £5 deal. I followed that debacle throughout - as I do many things on here for my own education and interests - and was aware of what happened. I was one of the first to call them - once the Administrators had issued their written statement and it was certain the dangers of cancelling or changing a contract were no longer applicable. I hoped for the £5 deal although it took about three attempts for the call-back. I knew how it worked because I spend an immense of time on here - the same applies to choosing a cashback deal in the first place. I don't go in lightly or without a clear understanding of what and who I'm dealing with AND how it works etc. Unfortunately, many do - so they have no cause to blame others.

Vodafone confused the arrangement for Mobile Connections with the new situation - many of their staff had never heard of Mobile Affiliates at that time (I suspect many of those with CNM and PBD hadn't either I'm afraid). The £5 was offered and accepted before they established a less generous (but still generous) offer to Mobile Affiliates customers. I make no bones about it; you have to know what you're doing before and during a cashback deal - AND keep a very close eye on what's happening throughout. Even dealers NOT going bust now try to change their t&c mid-contract and force existing customers to abide by the new ones.

Cashback deals warrant a great deal of knowledge, care and attention. Those NOT prepared to do that really should avoid them.

Big_Dreams_2

mobilejunkie wrote: »

Maybe I can clarify something. The reason some people initially got the reduction to £5 was nothing to do with the lengths of their current contracts to date. It was because Vodafone tried to react quickly to help in a difficult situation - which is laudible and far better than any other network. However, three months ago another large cashback dealer collapsed - Mobile Connections. After about two months (not two days as in this case!) Vodafone alone offered those customers the £5 deal. I followed that debacle throughout - as I do many things on here for my own education and interests - and was aware of what happened. I was one of the first to call them - once the Administrators had issued their written statement and it was certain the dangers of cancelling or changing a contract were no longer applicable. I hoped for the £5 deal although it took about three attempts for the call-back. I knew how it worked because I spend an immense of time on here - the same applies to choosing a cashback deal in the first place. I don't go in lightly or without a clear understanding of what and who I'm dealing with AND how it works etc. Unfortunately, many do - so they have no cause to blame others.

Vodafone confused the arrangement for Mobile Connections with the new situation - many of their staff had never heard of Mobile Affiliates at that time (I suspect many of those with CNM and PBD hadn't either I'm afraid). The £5 was offered and accepted before they established a less generous (but still generous) offer to Mobile Affiliates customers. I make no bones about it; you have to know what you're doing before and during a cashback deal - AND keep a very close eye on what's happening throughout. Even dealers NOT going bust now try to change their t&c mid-contract and force existing customers to abide by the new ones.

Cashback deals warrant a great deal of knowledge, care and attention. Those NOT prepared to do that really should avoid them.

Thanks for the clarification over the £5 offer. I was just trying to put a bit of logic into it with my theory.

As for the rest of your posts - im glad we are both singing off the same hymn sheet (so to speak)