Mobile Affiliates (CoolNewMobile+PhoneBoxDirect+Phones2YourDoor) in Administration

Kabeer_2

Has anyone had any luck with T-Mobile?

elljay20

wow, i can't believe some of the posts on here since yesterday. people blaming everyone from martin, to the networks, to ofcom, to trading standards!!! everyone except the person who took the actual risk, themselves!!!!! voda have been brilliant in all this, i am quite shocked really, the other networks aren't in the wrong, just less understanding i suppose. it's ironic really that site's such as this have probably helped these companies go bust. because of mse and the like hundreds of people have had help with their claims who would otherwise have not been successful claimants, therefore upping the percentage these companies had to pay out.
everyone should just be trying to deal with their networks to get a resolution, not blaming everyone else but themselves and the company they took the cashback deal with.

elljay20

Kabeer wrote: »

Has anyone had any luck with T-Mobile?

i don't think so, t-mobile are probably going to be the worst in all this.

phatbhoy

elljay20 wrote: »

voda have been brilliant in all this.

A bit premature surely.

When I called them I got a disinterested bloke who knew nothing about it and said couldn't do anything either.

I asked him to have someone call me back .... we will see.

thedon

I sent in my claim to coolnewmobile on the 12th Nov - and paid extra for Special Delivery, so it stings that little bit extra

I guess I knew at the time I was taking a risk, and should have stuck with e2save who have been brilliant in the past. CNM seemed to have such better handsets available on better tariffs - just wish I'd listened to me own advice (if it looks too good to be true, it usually is).

Worse still I've just asked Voda if they'll change my tariff - and they've refused until it's been running for at least 9 months :-(

uklad2k

Kabeer wrote: »

Has anyone had any luck with T-Mobile?

Girlfriend had her contract reduced by £5 per month, not much but they didn't have to even do that really.

zubeir

Big_Dreams wrote: »

Call them from your mobile on 191. They will not put you through to the department dealing with all this, they will take your details. I do believe they are calling everyone concerned anyway. Be patient and you should receive a call

I rang Vodafone, from 191, the guy on the phone did'nt take any details apart from saying that the line rental can only be lowered to £20/pm.

Does any have any specific names etc about the person they spoke to at Vodafone or is any other contact numbers

roony

If you speak to the person on the end of 191, they probably will only be able to offer the £20 after 9 months, which is the standard thing. You need to either ask to be put through to the team dealing with the cashback problems, or, as most people have had to do, ask for the team to contact them. You will be told it will be within 72 hours.

These are the people who will give you the £5 deal.

Liverpool_Bear

Hi everyone,

First post so please be gentle with me.

I bought a Blackberry on T-Mobile back in August at a cost of £35 a month. I was due to send the next bill in (December) to get my first £84 cashback, however the crash of CNM has seen to that.

I called T-Mobile on Monday and all they offered me was the £5 reduction, so I emailed their Customer Relations teams informing them that I am struggling to find the £30 a month.

I received this email this morning:

Good morning

Thank you for contacting us again regarding the issues with Cool New Mobiles. Thank you also for providing your account password, I really appreciate it.

I can confirm that you can move your price plan down to a lower one and keep your £5 (including VAT) monthly discount. The lowest Flext plan you can have is Flext 25 (12) and this will cost you £20 (including VAT) per month with your discount. You can find out what this plan includes by going here.

I'm afraid you're unable to return the phone as you've agreed to keep this contract for 12 months.

Please let me know if you'd like to move to this price plan and I'll be delighted to arrange this for you.

Thank you for taking the time to contact me about this and I look forward to helping you very soon.

Kind regards


Customer Relations
T-Mobile

I've gone for the £20 plan as it will save me £80 (I have 8 months remaining) against the original reduction in the line rental.

Big_Dreams_2

zubeir wrote: »

I rang Vodafone, from 191, the guy on the phone did'nt take any details apart from saying that the line rental can only be lowered to £20/pm.

Does any have any specific names etc about the person they spoke to at Vodafone or is any other contact numbers

There has been a lot of confusion with the customer services team about whats happening.

I have literally just called again (got the call back for my account last night and it was reduced to £5 a month from £35) anyway just rang them regarding my husbands account to which I have access. The first person I spoke to seemed really vague and gave me an 0800 number to call. I rang it and it was Dextra the distribution company who send the phones out and they had no idea so directed me back to Vodafone.

Called Vodafone again and spoke to a great Irish lady. She asked for the mobile number and contact number and promised for someone to call back within 72 hours. This is what they said to me on saturday when I rang about my own account and they did call back on time.

They won't pass you through to anyone because its a specialist team who are dealing with this mess and they are dealing with the details they are getting from the customer services team.

Sorry this is so long winded but im sure you will make some sense of it!

My suggestion is to call back and ask them to take your details to pass on to the specialist team dealing with it all. Good luck