The Top Easy Access Savings Discussion Area

dlevene

jaypers said:

dlevene said:

 jaypers said:

Nick_C said:

OK.  I've now received the email which links to terms on the website, and it is definitely targeted:-

"If you're eligible for the Chase saver with a boosted rate, you'll see an option to open it in the Chase app, from 'Save & Invest'.

From time to time we run offers that are available to customers at different points in their relationship with Chase. The Chase saver with a boosted rate is a limited offer that isn't available to everyone right now."

I think that this is a big mistake by Chase and will only hack people off. 

Yep. I keep £1000 in the saver because I like having it immediately available for unexpected purchases. But if they refuse to honour the higher rate, I'm going to pull it.

It really annoys me when companies fob existing customers off like this. When Moneybox dropped the rate for existing (but not new) ISA customers, it was enough to push me to transfer, even though the new rate was only marginally better and I probably wouldn't have bothered otherwise.

Complain via the online chat. I just have and they seem to be listening. 

Did they give you the higher rate?

EthicsGradient

Nick_C said:

ua8 said:

Already have old savings account with only £4 in it, for the 5.1% it says its expired or not available to me  

I had the same issue from the app, but was able to open the account using the email link

https://www.chase.co.uk/gb/en/app/savings-boost?savingsBoostDeeplink=true

I tried that from the link in my email, and they said "This offer isn't available. It looks like this offer has expired or is unavailable to you at the moment." and then suggests I accept 4.1% instead.

This is not the way to build up customer satisfaction.

moi

Nick_C said:

ua8 said:

Already have old savings account with only £4 in it, for the 5.1% it says its expired or not available to me  

I had the same issue from the app, but was able to open the account using the email link

https://www.chase.co.uk/gb/en/app/savings-boost?savingsBoostDeeplink=true

I get Chase's 'expired or not available' message from the link, unfortunately.

jaypers

dlevene said:

jaypers said:

dlevene said:

 jaypers said:

Nick_C said:

OK.  I've now received the email which links to terms on the website, and it is definitely targeted:-

"If you're eligible for the Chase saver with a boosted rate, you'll see an option to open it in the Chase app, from 'Save & Invest'.

From time to time we run offers that are available to customers at different points in their relationship with Chase. The Chase saver with a boosted rate is a limited offer that isn't available to everyone right now."

I think that this is a big mistake by Chase and will only hack people off. 

Yep. I keep £1000 in the saver because I like having it immediately available for unexpected purchases. But if they refuse to honour the higher rate, I'm going to pull it.

It really annoys me when companies fob existing customers off like this. When Moneybox dropped the rate for existing (but not new) ISA customers, it was enough to push me to transfer, even though the new rate was only marginally better and I probably wouldn't have bothered otherwise.

Complain via the online chat. I just have and they seem to be listening. 

Did they give you the higher rate?

Complaint logged and I’m waiting to find out. 

dlevene

jaypers said:

dlevene said:

jaypers said:

dlevene said:

 jaypers said:

Nick_C said:

OK.  I've now received the email which links to terms on the website, and it is definitely targeted:-

"If you're eligible for the Chase saver with a boosted rate, you'll see an option to open it in the Chase app, from 'Save & Invest'.

From time to time we run offers that are available to customers at different points in their relationship with Chase. The Chase saver with a boosted rate is a limited offer that isn't available to everyone right now."

I think that this is a big mistake by Chase and will only hack people off. 

Yep. I keep £1000 in the saver because I like having it immediately available for unexpected purchases. But if they refuse to honour the higher rate, I'm going to pull it.

It really annoys me when companies fob existing customers off like this. When Moneybox dropped the rate for existing (but not new) ISA customers, it was enough to push me to transfer, even though the new rate was only marginally better and I probably wouldn't have bothered otherwise.

Complain via the online chat. I just have and they seem to be listening. 

Did they give you the higher rate?

Complaint logged and I’m waiting to find out. 

Hmm. I wouldn't hold your breath!


I also get the "expired or unavailable" message.

Expotter

I also got the "expired or unavailable" message.
Re-started the App and it became available.

FB13

dlevene said:

 jaypers said:

Nick_C said:

OK.  I've now received the email which links to terms on the website, and it is definitely targeted:-

"If you're eligible for the Chase saver with a boosted rate, you'll see an option to open it in the Chase app, from 'Save & Invest'.

From time to time we run offers that are available to customers at different points in their relationship with Chase. The Chase saver with a boosted rate is a limited offer that isn't available to everyone right now."

I think that this is a big mistake by Chase and will only hack people off. 

It really annoys me when companies fob existing customers off like this. When Moneybox dropped the rate for existing (but not new) ISA customers, it was enough to push me to transfer, even though the new rate was only marginally better and I probably wouldn't have bothered otherwise.

This isn’t really fobbing off existing customers. You have to have been a Chase customer on 29 February. New customers don’t get the higher rate. 

Unless you have a bunch of standing orders and DDs coming out of your account, this seems like a reasonable approach if Chase wants additional deposits from existing customers with relatively low balances. They made opening a new account as easy as they could. 

brucefan_2

I have complained - gently  - about this in-app. No reply as yet.

Strange decision from Chase - potentially upset customers who have more than £500 lodged in savings accounts (and possibly quite a lot more) to the extent that they may take their custom elsewhere.

Reward customers with less than £500 with a higher paying account - potentially customers who don't have a lot more to save anyway. I'm confident Chase will have done the Maths and identified particular scenarios such that it may seem to make sense to them.

Are they particularly chasing Santander money. If that's the case wouldn't they need to be targetting potential customers who maybe don't even have a Chase account?

We need a term for the opposite of a Loyalty account.

However this plays out, it's not a good look for Chase.

KevinG

My wife and I both got the email and have opened the 5.1% account. We both had very low balances in the savings account due to its poor interest rate but once the Santander rate drops this will be one of the best. 

10_66

Expotter said:

I also got the "expired or unavailable" message.
Re-started the App and it became available.

Did you have to remove the app or just update it, please?  I updated and the new account's only the same as the old one (4.10%).  I did receive the offer notification, but like others, it stated expired.