The Top Easy Access Savings Discussion Area

10_66

Expotter said:

I also got the "expired or unavailable" message.
Re-started the App and it became available.

Did you have to remove the app or just update it, please?  I updated and the new account's only the same as the old one (4.10%).  I did receive the offer notification, but like others, it stated expired.

ua8

10_66 said:

Expotter said:

I also got the "expired or unavailable" message.
Re-started the App and it became available.

Did you have to remove the app or just update it, please?  I updated and the new account's only the same as the old one (4.10%).  I did receive the offer notification, but like others, it stated expired.

didnt remove or update the app, check in app store if it has update

I first didnt get the offer, but force closing the app and starting it again it worked with offer 

EthicsGradient

10_66 said:

Expotter said:

I also got the "expired or unavailable" message.
Re-started the App and it became available.

Did you have to remove the app or just update it, please?  I updated and the new account's only the same as the old one (4.10%).  I did receive the offer notification, but like others, it stated expired.

On the suggestion of someone in the dedicated Chase thread, I did a 'forced stop' (after logging off) - on Android, go to 'Settings', then 'Apps', look for 'Chase', click, and at the bottom there should be a 'forced stop' option. Then I re-opened the app, and went straight to the 'Add' option under 'Save & Invest' (note: the first time, I clicked on a "find out more" button, and that was enough for it to tell me I was no longer eligible, so I had to do the forced stop again). And it gave me a new 5.1% saver.

10_66

EthicsGradient said:

10_66 said:

Did you have to remove the app or just update it, please?  I updated and the new account's only the same as the old one (4.10%).  I did receive the offer notification, but like others, it stated expired.

On the suggestion of someone in the dedicated Chase thread, I did a 'forced stop' (after logging off) - on Android, go to 'Settings', then 'Apps', look for 'Chase', click, and at the bottom there should be a 'forced stop' option. Then I re-opened the app, and went straight to the 'Add' option under 'Save & Invest' (note: the first time, I clicked on a "find out more" button, and that was enough for it to tell me I was no longer eligible, so I had to do the forced stop again). And it gave me a new 5.1% saver.

Thank you.  Mine's not Android, not sure how to force a stop on mine.

ua8

10_66 said:

EthicsGradient said:

10_66 said:

Did you have to remove the app or just update it, please?  I updated and the new account's only the same as the old one (4.10%).  I did receive the offer notification, but like others, it stated expired.

On the suggestion of someone in the dedicated Chase thread, I did a 'forced stop' (after logging off) - on Android, go to 'Settings', then 'Apps', look for 'Chase', click, and at the bottom there should be a 'forced stop' option. Then I re-opened the app, and went straight to the 'Add' option under 'Save & Invest' (note: the first time, I clicked on a "find out more" button, and that was enough for it to tell me I was no longer eligible, so I had to do the forced stop again). And it gave me a new 5.1% saver.

Thank you.  Mine's not Android, not sure how to force a stop on mine.

Swipe up from the bottom of the device. If your device has a home button, double press that instead.

This will bring up a carousel of all the open windows on your device.

Swipe the app you want to close. It will disappear from the carousel.

Reopen the app

or restart the phone

10_66

ua8 said:

10_66 said:

EthicsGradient said:

10_66 said:

Did you have to remove the app or just update it, please?  I updated and the new account's only the same as the old one (4.10%).  I did receive the offer notification, but like others, it stated expired.

On the suggestion of someone in the dedicated Chase thread, I did a 'forced stop' (after logging off) - on Android, go to 'Settings', then 'Apps', look for 'Chase', click, and at the bottom there should be a 'forced stop' option. Then I re-opened the app, and went straight to the 'Add' option under 'Save & Invest' (note: the first time, I clicked on a "find out more" button, and that was enough for it to tell me I was no longer eligible, so I had to do the forced stop again). And it gave me a new 5.1% saver.

Thank you.  Mine's not Android, not sure how to force a stop on mine.

Swipe up from the bottom of the device. If your device has a home button, double press that instead.

This will bring up a carousel of all the open windows on your device.

Swipe the app you want to close. It will disappear from the carousel.

Reopen the app

or restart the phone

Thank you for this, but still just showing the 4.10%.

janusdesign

EthicsGradient said:

10_66 said:

Expotter said:

I also got the "expired or unavailable" message.
Re-started the App and it became available.

Did you have to remove the app or just update it, please?  I updated and the new account's only the same as the old one (4.10%).  I did receive the offer notification, but like others, it stated expired.

On the suggestion of someone in the dedicated Chase thread, I did a 'forced stop' (after logging off) - on Android, go to 'Settings', then 'Apps', look for 'Chase', click, and at the bottom there should be a 'forced stop' option. Then I re-opened the app, and went straight to the 'Add' option under 'Save & Invest' (note: the first time, I clicked on a "find out more" button, and that was enough for it to tell me I was no longer eligible, so I had to do the forced stop again). And it gave me a new 5.1% saver.

I haven't received the email yet, but following your instructions precisely, I was able to open the Bonus savings account - many thanks to you and whoever posted it in the original Chase thread.

janusdesign

10_66 said:

ua8 said:

10_66 said:

EthicsGradient said:

10_66 said:

Did you have to remove the app or just update it, please?  I updated and the new account's only the same as the old one (4.10%).  I did receive the offer notification, but like others, it stated expired.

On the suggestion of someone in the dedicated Chase thread, I did a 'forced stop' (after logging off) - on Android, go to 'Settings', then 'Apps', look for 'Chase', click, and at the bottom there should be a 'forced stop' option. Then I re-opened the app, and went straight to the 'Add' option under 'Save & Invest' (note: the first time, I clicked on a "find out more" button, and that was enough for it to tell me I was no longer eligible, so I had to do the forced stop again). And it gave me a new 5.1% saver.

Thank you.  Mine's not Android, not sure how to force a stop on mine.

Swipe up from the bottom of the device. If your device has a home button, double press that instead.

This will bring up a carousel of all the open windows on your device.

Swipe the app you want to close. It will disappear from the carousel.

Reopen the app

or restart the phone

Thank you for this, but still just showing the 4.10%.

did you have more than £500 in your Chase savings account(s) on 8th March ?

FB13

brucefan_2 said:

Strange decision from Chase - potentially upset customers who have more than £500 lodged in savings accounts (and possibly quite a lot more) to the extent that they may take their custom elsewhere.

Reward customers with less than £500 with a higher paying account - potentially customers who don't have a lot more to save anyway. I'm confident Chase will have done the Maths and identified particular scenarios such that it may seem to make sense to them.

Customers who have very low balances but use the account for the 1% cash back are less profitable than customers with higher balances (Chase surely makes money even with the 5.1% rate).  What they did today should prompt some of their least profitable existing customers to increase their balances and therefore become more profitable customers. 

brucefan_2

Had a response from Chase. Other than removing my name, this  is verbatim:

I understand how this might seem unfair ( ...). The reason why it's an offer to limited and qualified customer only, is because we have a regular savings account for customers who would not be able to qualify and be eligible. No worries, we always consider our customers' satisfaction, and if this gets reviewed, hopefully the offer will be available for more customers like you.


I have asked for clarification of the second sentence. Maybe it makes sense to others but I'm struggling to see what the intended meaning might be.