The Top Easy Access Savings Discussion Area

jaceyboy

youngretired said:

With Cahoot has anyone had problems with them not processing faster payments? I requested a payment yesterday for today and it hasn't been actioned yet and doesn't show in pending. I therefore requested another payment today to a different payee account and this hasn't been processed either. Both payee accounts are in my name and the system recognises the details matched. This is the first time I've tried to withdraw from the account since opening in August.

I cant even open and account with them, yet ive had a Cahoot credit card for over 20 years and also I have savings with Santander

friolento

youngretired said:

With Cahoot has anyone had problems with them not processing faster payments? I requested a payment yesterday for today and it hasn't been actioned yet and doesn't show in pending. I therefore requested another payment today to a different payee account and this hasn't been processed either. Both payee accounts are in my name and the system recognises the details matched. This is the first time I've tried to withdraw from the account since opening in August.

This sounds like the Santander fraud algorithms have struck. It hasn't happened to me on the Cahoot account but I have experienced it a few times with my 123 account. Payments just go into a black hole. They don't show in your transaction list, and nobody from Santander follows up with you. It doesn't matter how often you try these payments, they just vanish. I got them eventually processed by calling the Santander fraud department. Their number is separate from the normal CS. I reckon the Cahoot fraud police also have a separate number, and I would try calling them on the following:

silvercue

Applied for an account at UlsterBank - looks good.  I thought email confirmation would have come through a bit quicker though.    Been multiple hours, I am pretty sure they said I would get an email.....maybe they are sending paper post only

janusd

silvercue said:

Applied for an account at UlsterBank - looks good.  I thought email confirmation would have come through a bit quicker though.    Been multiple hours, I am pretty sure they said I would get an email.....maybe they are sending paper post only

from my experience...

https://forums.moneysavingexpert.com/discussion/comment/80331339#Comment_80331339

so a final Ulster Bank Loyalty Saver update - applied on Friday 29th September; completed the online ID on the following Monday; received my customer ID by email on Wednesday; received activation code by text on Friday - so account now fully open after 1 week - access via website and app... deposits and withdrawals are, as expected, instant.

the first email I got from them was the one on the 2nd October (inviting me to do the online Hooyu ID check), so next working day after application - I'd look out for it tomorrow or Thursday.

silvercue

janusdesign said:

from my experience...

https://forums.moneysavingexpert.com/discussion/comment/80331339#Comment_80331339

so a final Ulster Bank Loyalty Saver update - applied on Friday 29th September; completed the online ID on the following Monday; received my customer ID by email on Wednesday; received activation code by text on Friday - so account now fully open after 1 week - access via website and app... deposits and withdrawals are, as expected, instant.

the first email I got from them was the one on the 2nd October (inviting me to do the online Hooyu ID check), so next working day after application - I'd look out for it tomorrow or Thursday.

Thanks for this.  At least I know it is not becuase something has gone wrong.   I guess I just expect online stuff ,and emails to be super fast!   All good.

Had a nightmare trying to open a Santander account at 5.2%, so hope this one works out 

youngretired

Thanks for the replies, I did phone them and it was as Friolento said. The payments had been blocked because I hadn't made any withdrawals previously (even though the system matched the name on setting up the payee as myself).
They have sent a request to the fraud department to investigate the blocked payments and I should hear from them within 24hrs by either text or phone! The member of staff wasn't really sure on the procedure, just that when they sent the request it told them to advise me it will take 24hrs.

Malchester

youngretired said:

Thanks for the replies, I did phone them and it was as Friolento said. The payments had been blocked because I hadn't made any withdrawals previously (even though the system matched the name on setting up the payee as myself).
They have sent a request to the fraud department to investigate the blocked payments and I should hear from them within 24hrs by either text or phone! The member of staff wasn't really sure on the procedure, just that when they sent the request it told them to advise me it will take 24hrs.

I had a payment transfer stopped this morning by Cahoot. Received a text and my account was frozen. Rang them on their fraud line and after about an hour the account was unfrozen and the transfer processed. In the end the agent transferred more than I had requested as I was going to make another payment but she said she could do it all together to save a possible further block. The issue was that I was transferring to Ulster Bank which was flagged as suspicious because they (Cahoot  / Santander) had records of fraudulent copies of Ulster Bank website. It took a long time to sort it out but everything was above board and the agent was extremely helpful. It was my first experience of having a payment blocked.

youngretired

I didn't receive any notification from them that they had blocked the payments. My payments were going to my Halifax and Lloyds current accounts. I've had payments blocked by Lloyd's before, but they let you know asap by a big red alert online asking you to call them to authorise the payment.

10_66

Tandem
I've been waiting patiently for them to increase their rate so, as they haven't, I started to withdraw from them yesterday, only to find this morning a message saying that there will be delays on any withdrawals.  Anyone else (who may still have money with them) also getting this message?

refluxer

10_66 said:

Tandem
I've been waiting patiently for them to increase their rate so, as they haven't, I started to withdraw from them yesterday, only to find this morning a message saying that there will be delays on any withdrawals.  Anyone else (who may still have money with them) also getting this message?

Yes - there are currently possible delays to incoming and outgoing payments.