The Top Easy Access Savings Discussion Area

housebuyer143

SteveG2010 said:

moi said:

SteveG2010 said:

I have opened a Newcastle BS Tracker online and transferred some money in. There is no way to withdraw money from the account, neither via the website nor via the Android App. There just isn't a button, link or menu item to do it. All I can do is show a statement. There's something seriously wrong with their IT.

Do you not have the huge "Authenticate your nominated bank account" message? Like cymruchris said, you need the code in the post before you can withdraw to your nominated account.

Not had that, but I'll give it a few days and try again. Clearly, not being able to withdraw money that I have already put in is not the normal state of affairs, but a message on screen that I can't do it, rather than just not having any visible ability to do so (no button, link, menu item at all) is an obvious improvement that their website and app desperately needs.

It's in the app but it only appears one day after opening the account, exactly like ford money 👍

2010

allegro120 said:

fabsaver said:

fabsaver said:

Mr._H_2 said:

jaceyboy said:

Just applied but they are asking for additional proof of identity, has anyone managed to do this electronically rather than postal?

Me too, which is odd because I'm usually easily verified electronically. One would imagine that if there were a means to provide the documentation electronically, they would provide those details in the application confirmation email. However, the only method provided is to post physical copies to them (how quaint!)

Same here. Very odd as I open lots of accounts and always get verified electronically.

I can only think of one occasion in the last few years where the electronic checks failed and I was asked to provide id. However it was just a temporary blip because I'd applied in the early hours. On that occasion I reapplied during working hours and the account was opened instantly.

Unless they allow documents by email it's really not worth the effort. It's very likely the rate will be beaten soon anyway. Their loss.

Just applied again online for the Newcastle base rate tracker, as I've noticed a few comments saying accounts successfully opened today.

It worked! All the same details as yesterday but this time account opened straight away with no id documents needed.

It seems there may have been some sort of glitch with the electronic verification yesterday. Perhaps due to the volume of account applications. For anyone else who was asked to post proof of id it's worth trying another online application.

Thank you! Did it again just now and it worked without "send us ID" message.  Deposited £1, downloaded the app and now awaiting for user ID and instructions - I guess that will be sent by post. 

You should get your ID tomorrow by email.
A code to authenticate your nominated bank account comes by post.
Until you get that, you can only pay in but not withdraw.

iNeed2P

allegro120 said:

fabsaver said:

fabsaver said:

Mr._H_2 said:

jaceyboy said:

Just applied but they are asking for additional proof of identity, has anyone managed to do this electronically rather than postal?

Me too, which is odd because I'm usually easily verified electronically. One would imagine that if there were a means to provide the documentation electronically, they would provide those details in the application confirmation email. However, the only method provided is to post physical copies to them (how quaint!)

Same here. Very odd as I open lots of accounts and always get verified electronically.

I can only think of one occasion in the last few years where the electronic checks failed and I was asked to provide id. However it was just a temporary blip because I'd applied in the early hours. On that occasion I reapplied during working hours and the account was opened instantly.

Unless they allow documents by email it's really not worth the effort. It's very likely the rate will be beaten soon anyway. Their loss.

Just applied again online for the Newcastle base rate tracker, as I've noticed a few comments saying accounts successfully opened today.

It worked! All the same details as yesterday but this time account opened straight away with no id documents needed.

It seems there may have been some sort of glitch with the electronic verification yesterday. Perhaps due to the volume of account applications. For anyone else who was asked to post proof of id it's worth trying another online application.

Thank you! Did it again just now and it worked without "send us ID" message.  Deposited £1, downloaded the app and now awaiting for user ID and instructions - I guess that will be sent by post. 

I received my user ID via email, same day as I applied for the account.

cymruchris

Ref the Newcastle building society saver - in my app tonight there’s a link to authenticate my bank account - which when you follow through brings you to inputting the code you get sent in the post. (Which of course I won’t have gotten yet as I only opened the account yesterday) so no doubt once this is received and input - deposits and withdrawals should be straightforward. 

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2010

Rheumatoid said:

2010 said:

tsmiggy54 said:

Anyone know how long, it is before the initial deposit appears in the Newcastle account?

I transfered mine using the reference number today, but nothing yet

Thanks

Tomorrow.

I sent initial yesterday and it showed today.
I also sent more payments today and they are showing in the account now.

How can you check.  I opened an account a few hours ago but don't have any details to log on and view my account 

You will get your ID tomorrow by email and you already know your password and other login details.

You could try the following now if you can`t wait for your ID.
Go to the login page and click "forgot ID"
Answer the questions and they will send you an email with your ID.

ForumUser7

Harpenden BS - Not TOTP, but I thought perhaps account holders would want to know

https://www.harpendenbs.co.uk/message-to-our-savers-rate-increases-active-from-friday-30th-june-and-saturday-1st-july/

The below accounts will be changing from Friday 30th June as follows:

Account name	Current rate Gross PA / AER%* Variable	New rate Gross PA / AER%* Variable
Triple Access (3 or less withdrawals per annum)	3.50%	3.75%
**Triple Access (4 or more withdrawals per annum)	1.60%	1.60%

All other product rates remain the same.

The below account will be launched from Friday 30th June as follows:

Account name	Current rate Gross PA / AER%* Variable	New rate Gross PA / AER%* Variable
Online Instant Access (Issue 1)	n/a	3.84%

loko2468

moi said:

SteveG2010 said:

I have opened a Newcastle BS Tracker online and transferred some money in. There is no way to withdraw money from the account, neither via the website nor via the Android App. There just isn't a button, link or menu item to do it. All I can do is show a statement. There's something seriously wrong with their IT.

Do you not have the huge "Authenticate your nominated bank account" message? Like cymruchris said, you need the code in the post before you can withdraw to your nominated account.

Where do you see this message??? When I log into my new NBS account, don't see it anywhere, I've clicked around. I haven't seen anything about having to auth the nominated bank account, nothing said a letter, there was "If you are a new Newcastle Building Society customer, you will be sent a letter, as well as an email, containing your User ID. You will need this to log into your account.", but they sent me the user ID in an email.

Zaul22

Opened Newcastle without needing to send ID.

Good App.
Good website optimised for mobile.
Good security.
Good savings goals system.

If transfers are an acceptable speed and they don't make it NLA very soon, Chip had better watch out. 

ForumUser7

RCI -> 4.20%

Source ~ MoneyFacts

cymruchris

loko2468 said:

moi said:

SteveG2010 said:

I have opened a Newcastle BS Tracker online and transferred some money in. There is no way to withdraw money from the account, neither via the website nor via the Android App. There just isn't a button, link or menu item to do it. All I can do is show a statement. There's something seriously wrong with their IT.

Do you not have the huge "Authenticate your nominated bank account" message? Like cymruchris said, you need the code in the post before you can withdraw to your nominated account.

Where do you see this message??? When I log into my new NBS account, don't see it anywhere, I've clicked around. I haven't seen anything about having to auth the nominated bank account, nothing said a letter, there was "If you are a new Newcastle Building Society customer, you will be sent a letter, as well as an email, containing your User ID. You will need this to log into your account.", but they sent me the user ID in an email.

Mine appeared 24 hours after I'd opened the account. The letter will no doubt arrive in the coming days. If you've only just opened it (i.e. hours) it might not be showing yet.