The Top Easy Access Savings Discussion Area

SteveG2010

I have opened a Newcastle BS Tracker online and transferred some money in. There is no way to withdraw money from the account, neither via the website nor via the Android App. There just isn't a button, link or menu item to do it. All I can do is show a statement. There's something seriously wrong with their IT.

cymruchris

SteveG2010 said:

I have opened a Newcastle BS Tracker online and transferred some money in. There is no way to withdraw money from the account, neither via the website nor via the Android App. There just isn't a button, link or menu item to do it. All I can do is show a statement. There's something seriously wrong with their IT.

Someone previously mentioned that the ability to deposit and withdraw comes a few days down the line once you've received some details in the postal system. I'm giving it a few days to see what comes. It's likely a security feature to ensure you are you  living at the address you said you were, before you start taking money back out again. 

Futuristic

fonesaver said:

mebu60 said:

Received an SMS from Newcastle BS this morning to rate my recent experience. Gave lowest ratings of not at all likely for would I recommend and very dissatisfied for rating my recent experience. 
There was then a text field to explain why. Like at least one other on here I was a recent Cash ISA customer which makes it all the more ridiculous being subject to id and residency checks when I am eminently identifiable electronically. The use of snail mail is ridiculous too adding time and even the risk of identity theft.
I only persevered because unless Skipton do something proactive the Newcastle BR tracker at -0.7% will always beat their -0.9% account. 

Gave them all 1 out of 5. Applied AGAIN today and was successful with no id checks!!
My text reply:
Why no online id verification. No reply to contact request, phone not answering after 20 mins on hold

Thanks just applied again and went through without manual ID check.

My guess is their 3rd party who they use for the online checks was rate limited or flooded with requests so wasn't working properly. 

moi

SteveG2010 said:

I have opened a Newcastle BS Tracker online and transferred some money in. There is no way to withdraw money from the account, neither via the website nor via the Android App. There just isn't a button, link or menu item to do it. All I can do is show a statement. There's something seriously wrong with their IT.

Do you not have the huge "Authenticate your nominated bank account" message? Like cymruchris said, you need the code in the post before you can withdraw to your nominated account.

artyboy

moi said:

SteveG2010 said:

I have opened a Newcastle BS Tracker online and transferred some money in. There is no way to withdraw money from the account, neither via the website nor via the Android App. There just isn't a button, link or menu item to do it. All I can do is show a statement. There's something seriously wrong with their IT.

Do you not have the huge "Authenticate your nominated bank account" message? Like cymruchris said, you need the code in the post before you can withdraw to your nominated account.

For me, that message only appeared a day after the account was opened. So yes I'll just wait for the post to bring me my code, but it's far from obvious that this is going to be the process when you initially sign up...

pecunianonolet

Futuristic said:

fonesaver said:

mebu60 said:

Received an SMS from Newcastle BS this morning to rate my recent experience. Gave lowest ratings of not at all likely for would I recommend and very dissatisfied for rating my recent experience. 
There was then a text field to explain why. Like at least one other on here I was a recent Cash ISA customer which makes it all the more ridiculous being subject to id and residency checks when I am eminently identifiable electronically. The use of snail mail is ridiculous too adding time and even the risk of identity theft.
I only persevered because unless Skipton do something proactive the Newcastle BR tracker at -0.7% will always beat their -0.9% account. 

Gave them all 1 out of 5. Applied AGAIN today and was successful with no id checks!!
My text reply:
Why no online id verification. No reply to contact request, phone not answering after 20 mins on hold

Thanks just applied again and went through without manual ID check.

My guess is their 3rd party who they use for the online checks was rate limited or flooded with requests so wasn't working properly. 

Same here, applied again and now fine and waiting for the email with login details

mebu60

fabsaver said:

fabsaver said:

Mr._H_2 said:

jaceyboy said:

Just applied but they are asking for additional proof of identity, has anyone managed to do this electronically rather than postal?

Me too, which is odd because I'm usually easily verified electronically. One would imagine that if there were a means to provide the documentation electronically, they would provide those details in the application confirmation email. However, the only method provided is to post physical copies to them (how quaint!)

Same here. Very odd as I open lots of accounts and always get verified electronically.

I can only think of one occasion in the last few years where the electronic checks failed and I was asked to provide id. However it was just a temporary blip because I'd applied in the early hours. On that occasion I reapplied during working hours and the account was opened instantly.

Unless they allow documents by email it's really not worth the effort. It's very likely the rate will be beaten soon anyway. Their loss.

Just applied again online for the Newcastle base rate tracker, as I've noticed a few comments saying accounts successfully opened today.

It worked! All the same details as yesterday but this time account opened straight away with no id documents needed.

It seems there may have been some sort of glitch with the electronic verification yesterday. Perhaps due to the volume of account applications. For anyone else who was asked to post proof of id it's worth trying another online application.

Unfortunately I had something else to post yesterday so documents already on their way otherwise I would have tried opening another of the same account. 

PG2005

Email from Paragon triple access issue 12 increased to 4.25 from 5th July 

mebu60

Futuristic said:

fonesaver said:

mebu60 said:

Received an SMS from Newcastle BS this morning to rate my recent experience. Gave lowest ratings of not at all likely for would I recommend and very dissatisfied for rating my recent experience. 
There was then a text field to explain why. Like at least one other on here I was a recent Cash ISA customer which makes it all the more ridiculous being subject to id and residency checks when I am eminently identifiable electronically. The use of snail mail is ridiculous too adding time and even the risk of identity theft.
I only persevered because unless Skipton do something proactive the Newcastle BR tracker at -0.7% will always beat their -0.9% account. 

Gave them all 1 out of 5. Applied AGAIN today and was successful with no id checks!!
My text reply:
Why no online id verification. No reply to contact request, phone not answering after 20 mins on hold

Thanks just applied again and went through without manual ID check.

My guess is their 3rd party who they use for the online checks was rate limited or flooded with requests so wasn't working properly. 

Probably right but Newcastle should have a better process to deal with that. As well as hacking off customers it's not going to be much fun for the staff dealing with the mountain of documents arriving. 

allegro120

mebu60 said:

Received an SMS from Newcastle BS this morning to rate my recent experience. Gave lowest ratings of not at all likely for would I recommend and very dissatisfied for rating my recent experience. 
There was then a text field to explain why. 

The same here. Explained why I gave them lowest ratings. Told them that they should learn from other banks/BSs how to ID electronically.