Symbio Energy feedback

jbuchanangb

Credit now on my EON.Next account is 66p more than I had calculated it would be. Can't complain about that. Looking good.

emmajones1976

Rodders53 said:

wittynamegoeshere said: Full marks to Eon for managing to actually make sense of the complete mess that Symbio created.  

Nowt to do with EOn it'll be the Administrators of the failed Symbio who did that, but unconvinced they've done it all correctly.

I, too, have just had my Symbio final bill from one of the two Administrators and they seem almost as incompetent as Symbio.
They want a couple of quid off me as they've used the 31st October reading I submitted to them (for fun) as the closing 2nd October figure.  I noticed that E.On also changed their opening, 3rd October, figure to that reading from the one I gave to both on the 4th.

I'm happy as I've had cheaper leccy.

Now to see if the E.On bill gets generated with the incorrect tariff as (like matelodave) I set up a DD asap, but the first one goes out tomorrow.  

emmajones1976 said: Fancy asking them if they are going to start accepting debit card payments online for ex-Symbio customers anytime soon?

If necessary surely one can 'push' a FP to EON Next using one's account number as the reference?  EOn next now appear in my HSBC bank account's Company Payees lists.  Or use one of the other methods here https://www.eonnext.com/help/bills-and-payments

I would rather just pay on a card, i dont trust the bank presets for payments (there is a thread on the go on here at the moment where someone used those and the money has now gone missing) and I certainly am not going to a post office or PayPoint to do it, and even if I did I dont have a bill to take in.

violetta

matelodave said:

Just noticed that my SMETS1 smart meter is now working with the new EoN-Next tariff (both tariff and s/c are functioning) although the cheeky B's have me on the "receipt of bill" tariff rather than the DD tariff, despite the fact that I registered a DD as soon as I was able.

The difference being 4.56p/day and 1.11p/lwh which equates to an extra £16.64 a year on the standing charge but the extra 1.11p would cost me £85/pa more as well costing me an extra £100 a year.

They have changed it from today but I have registered a complaint as I reckon they are taking the proverbial as they aren't offering to backdate it to when they took over.

Did you phone them, or email them, or contact them through social media about the 'receipt of bill' tariff being displayed on the Dashboard? Or did they correct it spontaneously?

m0bov

So if the bill shows - against amount owed, is that credit? My final bill is totally different to my previous Oct. 

bsms1147

After what was posted above, I messaged them (via FB Messenger).

So looks like as long as direct debit is set up, no action is needed and the correct DD tariff will be backdated to the transfer date. I won’t escalate it any further and will see what happens, in case any of their staff manually stepping in causes a problem. Hopefully this reassures anyone in the same situation, at least for now.

tg99

Not had any final bill from Symbio yet. I did notice that they must have cancelled the direct debit as no payment taken last month and no longer in my list of DD mandates on my bank account. Nothing from Eon (other than email saying we’re taking over Symbio supply) either though was only with them for a short while until switched to Neon Reef.

molerat

bsms1147 said:

After what was posted above, I messaged them (via FB Messenger).

So looks like as long as direct debit is set up, no action is needed and the correct DD tariff will be backdated to the transfer date. I won’t escalate it any further and will see what happens, in case any of their staff manually stepping in causes a problem. Hopefully this reassures anyone in the same situation, at least for now.

I sent an e-mail this afternoon at 13.31 about my incorrect rates and received a reply at 18.39 stating they have been changed and checking my account they have and the debit amount is correct(ish, a bit lower, probably due to the exact unit / daily amount charged down to several decimal places and not the rounded amount shown).  They also corrected my daughter's account as I gave them her details as well.  They could have put that message on the front page of the account.

tghe-retford

No final bill for me either. Maybe my bill is in the "severe audit" pile. Or considering how they've assumed I used half a year's worth of energy in eight days despite actual meter readings and photographic proof, the "paying for the Christmas Party" or the "early retirement for the bailiffs" pile. My SMETS2 meter still says its registered with Symbio Energy.

Lemonjuiced

PennineAcute said:

Lemonjuiced said:

I have gone on an 18 month tarif for electricity which is about 2p per unit more than nextflex. Given that the cap will soon be shooting up towards 30p per unit this seemed a good move.

Yes, I too signed up for the 18-month tariff.  SC increased from 24.382p to 38.08p and UP increased from 20.14p to 21.86p.

This is around a £90 a year increase over their current SVT.  I can see prices increasing by more than this come April '22.

That is different than mine, especially the SC

Electricity

Fix to 2023 v2

Fixed term ends 26/05/2023

22.53 p/kWh 25.09 p/day

(All rates inc. VAT)

Lemonjuiced

wittynamegoeshere said:

I've no intention of taking any fixed tariff any time soon.

If the point where it became beneficial then that would be about a month before the likes of Eon Next declared themselves bankrupt and exited the market.  You'd have paid extra for however long, then would get nothing back in return.

Heads they win, tails you lose.  It's like paying for insurance but where they'll never pay out if you claim.

Eon are one the big six so I would not expect them to go bust.