Symbio Energy feedback

edited 4 February 2019 at 7:00PM in Energy
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  • BigBlueSkyBigBlueSky Forumite
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    I think it is the main website that is down rather than the customer portal.
  • Gerry1Gerry1 Forumite
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    I think it is the main website that is down rather than the customer portal.
    Working fine for me, explaining that Jonathan Mark Amor and Nicola Kate Clark were appointed Joint Administrators on 13 October 2021 and are now working closely with E.On Next to ensure accurate final bills are produced for  customers.
    The tab even has a little smiley waving goodbye.
  • BigBlueSkyBigBlueSky Forumite
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    Gerry1 said:
    I think it is the main website that is down rather than the customer portal.
    Working fine for me, explaining that Jonathan Mark Amor and Nicola Kate Clark were appointed Joint Administrators on 13 October 2021 and are now working closely with E.On Next to ensure accurate final bills are produced for  customers.
    The tab even has a little smiley waving goodbye.
    Working OK for me again now.
  • wittynamegoesherewittynamegoeshere Forumite
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    Gerry1 said:

    The tab even has a little smiley waving goodbye.
    Is there a paradise island and a pile of cash in the background?

  • tghe-retfordtghe-retford Forumite
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    Anyone who has set-up their E.ON Next account should check their Direct Debit. Mine was just cancelled when I checked (a banner mentioned that my direct debit with Symbio can not be transferred over) and I can not set-up a new one.
  • Rodders53Rodders53 Forumite
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    Anyone who has set-up their E.ON Next account should check their Direct Debit. Mine was just cancelled when I checked (a banner mentioned that my direct debit with Symbio can not be transferred over) and I can not set-up a new one.
    I cancelled my Symbio DD just as they went bust so no details for EOn to transfer ;)

    EOn invited me to set up a DD with them last week, and it's showing on their portal and is now on my bank's current account DD list, as of today (it wasn't yesterday).

    Mayhap you need to call them?  {Although the EOn customer account page was playing silly beggars with me earlier today, password/ login issues and then random 'oops something went wrong' and other stuff.  So maybe try later or another day first?}

  • spot1034spot1034 Forumite
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    Current message I'm getting 

    We've taken our website offline for a while to make it even better for you.
    Don't worry, we'll be back soon.
  • tghe-retfordtghe-retford Forumite
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    Rodders53 said:
    Anyone who has set-up their E.ON Next account should check their Direct Debit. Mine was just cancelled when I checked (a banner mentioned that my direct debit with Symbio can not be transferred over) and I can not set-up a new one.
    I cancelled my Symbio DD just as they went bust so no details for EOn to transfer ;)

    EOn invited me to set up a DD with them last week, and it's showing on their portal and is now on my bank's current account DD list, as of today (it wasn't yesterday).

    Mayhap you need to call them?  {Although the EOn customer account page was playing silly beggars with me earlier today, password/ login issues and then random 'oops something went wrong' and other stuff.  So maybe try later or another day first?}

    I'm going to assume they're having a few bugs at their end. Though no Direct Debit mandate appears on my banks list of payments.

    Oddly enough it now allows me to set-it up and has all the information I previously entered. I just hope it's a glitch that will sort itself out in time. Otherwise there could be people in for a shock where payments have not gone out and they're put themselves into debt or worse.
  • spot1034spot1034 Forumite
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    I've been checking the database each day and this morning my supplier has changed to 'E.ON'. (that's precisely what the email from UK Power Networks says - not 'E.ON Next')


  • moleratmolerat Forumite
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    spot1034 said:
    I've been checking the database each day and this morning my supplier has changed to 'E.ON'. (that's precisely what the email from UK Power Networks says - not 'E.ON Next')



    Same here
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