Symbio Energy feedback

jrio

Mr_K said:

Now we know why they suddenly sent out a meter reading request yesterday, after months of not doing it ! 

I'm not sure cancelling your DD is the correct thing to do.  The new supplier usually takes it over.  That's what's happening with Avro/Octopus  and has happened the other many times this this has happened to me.  

Goodbye Symbio,  it's been 'interesting' and more importantly cheap.  Cheap wins over customer service every time !

Agree on DD.  I was pondering this but it surely complicates the situation to cancel it.

I presume that although they've gone bust today, we don't need to supply a meter reading until formally notified by the new supplier, as that will be the point the new tariff applies from.  

They've always sent me email confirmations of tariff, billing and charging, but I've screenshot the billing page for convenience of reference.

Swipe

m0bov said:

I predict edf!

I really hope so as I'm currently with EDF since moving house and closing my account with Symbio

Inigo_Montoya

Well Neon Reef are still offering a decent fixed rate for electric but I guess they are highly likely to go bust too unless they have bought a lot of electric in advance at a lower price

At least I'll be able to refer myself for an extra £50 since I already have another NR account

So if you cancel the Symbio DD do they start charging a fee for a failed DD ? - vaguely seem to recall some people mentioning this ?

Given they have ceased trading then I would have thought it would now be illegal for them to pre-charge for energy for next month ?

I wonder if they have timed the announcement to allow for one final cash grab with the  October DD i.e. the SoLR wont take over supply till start of October now 

spot1034

Mr_K said:

Now we know why they suddenly sent out a meter reading request yesterday, after months of not doing it ! 

I'm not sure cancelling your DD is the correct thing to do.  The new supplier usually takes it over.  That's what's happening with Avro/Octopus  and has happened the other many times this this has happened to me.  

Goodbye Symbio,  it's been 'interesting' and more importantly cheap.  Cheap wins over customer service every time !

I think I'll leave my DD to come out on Friday, otherwise their automated system might fine me and put me on a different rate - this has happened with some other suppliers. Easier to leave it and save all the bother of complaining to the administrator. I have full records of my time with them and my case should be pretty straightforward to sort out.

CRISPIANNE3

I will give a meter reading tomorrow as usual. Also I pay a variable amount each month depending on the bill. Not sure how this will now work going forward.

paulhgc

Mr_K said:

Now we know why they suddenly sent out a meter reading request yesterday, after months of not doing it ! 

I'm not sure cancelling your DD is the correct thing to do.  The new supplier usually takes it over.  That's what's happening with Avro/Octopus  and has happened the other many times this this has happened to me.  

Goodbye Symbio,  it's been 'interesting' and more importantly cheap.  Cheap wins over customer service every time !

Yeah i did also wonder why the sudden email for a reading ich i did and i also cancelled the direct debit 3 days ago as the writing was on the wall goodbye symbio 

clivep

spot1034 said:

Mr_K said:

Now we know why they suddenly sent out a meter reading request yesterday, after months of not doing it ! 

I'm not sure cancelling your DD is the correct thing to do.  The new supplier usually takes it over.  That's what's happening with Avro/Octopus  and has happened the other many times this this has happened to me.  

Goodbye Symbio,  it's been 'interesting' and more importantly cheap.  Cheap wins over customer service every time !

I think I'll leave my DD to come out on Friday, otherwise their automated system might fine me and put me on a different rate - this has happened with some other suppliers. Easier to leave it and save all the bother of complaining to the administrator. I have full records of my time with them and my case should be pretty straightforward to sort out.

When Octopus took over from Iresa in 2018 I had to set up a new direct debit with Octopus in order to get my credit refunded and they took 3 months to pay out.

I've cancelled the DD mandate as I'm already about £90 in credit (in the real world rather than using Symbio's ridiculous estimated usage for September... more than 3 x actual!!!).

WBCPB

PennineAcute said:

Just gone into my account and notice that they were now taking readings from my smart meter. 

Shame - that was my only arguement with them.

Same with me, exactly same 3 September smart meter read dates as yours, 1st,13th and 24th.

Sillychuckie

I saw some people earlier in the forum commenting how they had an E7 meter, but were on a single-rate tariff.

Does anyone know - is it *always* allowed/possible, to sign up to a single rate tariff, with an E7 meter, or was this something Symbio in particular allowed?
We have the E7 meter, but don't have storage heaters, so this may well be appealing to me in future. It would certainly save some arguments with the wife, as the phrase "Can't it wait for low rate?" has become a tad wearing...   

I know I could also probably have my meter changed - but, I could also change my rads. I'm in two minds, so don't really want to get bogged down by that debate. Just curious about the 'single rate tariff' on the e7 meter, as that sounds like a flexible alternative, that still leaves me able to go with both options in future.

niktheguru

CRISPIANNE3 said:

I am about £35.00 in credit. I should be sorry they have gone bust but in some respects I am pleased. They were really a pain in the buttocks. The people I really feel sorry for are the administrators have to sort out their billing system.

Really? Is better customer service worth paying double for?
Symbio never helped themselves with their poor customer service but the prices were unreal and I’m all for the cheapest anyday!
im sure the administrators will keep it simple and just look at opening and closing readings, calculate usage and compare it to amount paid in account.