Symbio Energy feedback

m0bov

I predict edf!

Swipe

No longer a registered customer according to their portal login as I left them 2 months ago. I have all my bills downloaded and emails from their Quality Assurance.

spot1034

m0bov said:

I am on a single rate tariff but with an E7 meter. Would this cause issues when I am moved?

I'm the same, It won't be a problem, but you'll need to do some sums when we know the tariff to see if it would be advantageous to still be charged at a single rate, and if so, ask as many suppliers are OK with this. 

spot1034

They had around 48,000 customers according to the Ofgem press release.

CRISPIANNE3

I am about £35.00 in credit. I should be sorry they have gone bust but in some respects I am pleased. They were really a pain in the buttocks. The people I really feel sorry for are the administrators have to sort out their billing system.

I have just gone in and downloaded all meters reads, bills, and anything else that may be useful. 

My dd would normally be taken in the first week of the Month. I was never on a fixed payment amount so not sure how I will be billed for October usage. 

tghe-retford

At least now I might be able to finally give a meter reading, even if it is to the nominated supplier. No smart readings on my account when I just checked. My sympathies with the blameless people made redundant this afternoon and the administrators who will need a quantum physics degree to calculate how much we owe or are owed.

And just for fun(!?), I had a news alert flash up on my screen as I was walking home from work - gas futures in Europe surges to an all time high today. So I fear it won't be long before the gas supplier goes under as well.

mysterons

With them 25 months and have all the bills downloaded except this months obviously. Taken pics and sent readings just now, website is still functioning. Last bill stated £9.50 owing and they took £128 as fixed DD so just under £120 overpaid. Checked readings against unit price and Daily Standing Charge and I'm £30 in credit as of now. Cancelled the DD with the bank, could've been much worse if they'd lasted a few more days and collected another £128. Still had 4 months left fixed at 10.77p so wherever we go is going to be quite a shock pricewise.

CRISPIANNE3

m0bov said:

I predict edf!

I was transferred to them for my gas when UP went bust. TBH will be great to be with a  more professional outfit.

Mr_K

Now we know why they suddenly sent out a meter reading request yesterday, after months of not doing it ! 

I'm not sure cancelling your DD is the correct thing to do.  The new supplier usually takes it over.  That's what's happening with Avro/Octopus  and has happened the other many times this this has happened to me.  

Goodbye Symbio,  it's been 'interesting' and more importantly cheap.  Cheap wins over customer service every time !

1jim

thankfully they managed to get my smartmeter registered/take readings from it within the last few weeks and I can that they took a reading from it a few days ago, I too had the email requesting a meter read yesterday so submitted one (and again today)

hopefully the transfer will be fairly swift and painless, I suspect the new provider will be better at accurate billing- we can re-evaluate options then. Im just now hoping my gas provider stays in business as signed up to a two year fixed in June