Symbio Energy feedback

jbuchanangb

I decided to submit reading as usual today, and take a photo of the meter. Since joining Symbio on 23 June I have incurred by my conventional method of calculation £112.07 of charges, and paid them £142.24, resulting in a credit due to me of £30.17. On this basis I called my bank and blocked today's scheduled payment of £51.81 and cancelled the DD. I prefer to be sorting out recovering about £30 from the SOLR than recovering £80. Like other people I noticed that Symbio had gained access to my SMETS1 smart meter sometime in September. Along with 48000 other Symbio ex-customers I now await developments.

molerat

E-mail from GoCardless stating my bank have cancelled the DD after I cancelled it yesterday

irs101

I'm raising a cup of coffee while enjoying the warm glow of my oven self-cleaning on cheap electricity for one last time.

Goodbye Symbio. Gone, but not forgotten (I might just frame one of their mad bills for prosperity). And my head is less well insulated than when we embarked on our symbiotic, mutually beneficial relationship. 

matelodave

Our heating has decided that it's now cold enough to come on today so hopefully I'll mange a day or two at 12.51p/kwh before it doubles when we find out who our new supllier will be.

Rodders53

Sent my reading and, for the first time it hasn't been e-mail acknowledged almost instantly by Symbio's e-Mail systems.

Cancelled DD and (as it was to be taken tomorrow) had to have a Web Chat with my bank so they do not pay it.

Will be slightly in credit based on my calcs of usage any way; and possibly nearer to even when the new supplier is appointed?

mattojgb

With Symbio's prepayment billing system, ostensibly I'm neither in credit nor debit but have pre-purchased a certain quantity of electricity (ignoring the standing charge). Will that have any bearing on how we are treated by whoever takes over, or are they only going to be interested in the meter reading? 

molerat

mattojgb said:

With Symbio's prepayment billing system, ostensibly I'm neither in credit nor debit but have pre-purchased a certain quantity of electricity (ignoring the standing charge). Will that have any bearing on how we are treated by whoever takes over, or are they only going to be interested in the meter reading? 

They will only be interested in a meter reading, Any contract you had with Symbio has now ceased and you are effectively a preferential creditor under the OFGEM guarantee and will receive the value of that paid for upfront but not supplied energy .

Cisco001

jaynewcastle said:

As I haven't been able to get a meter reading since Symbio replaced my meter with a Smart meter  (with no display) in June 2021 & sent a display unit that has never worked, I assume my usage would have to be estimated by the Administrators, based on the fortnightly readings I have taken over the previous 12 months ?

Unless the Smart meter actually saves the usage details and these can be retrieved ?  (Symbio obviously never used this information when calculating my last few bills during the summer after the Smart meter was installed)

Press 9 on the meter. It shows the reading from the day you install the meter.

Petriix

I've just cancelled my DD. Thanks to a spectacularly precise underestimate of my real annual consumption (to compensate for their overestimate) I'm just £4 in credit. I don't see why they should charge me again in advance for energy that they can't legally supply.

spot1034

I understand the emotion behind this whole cancel the DD thing, but the fact is that you are not giving them any extra money. The administrators will bill you for what you owe (if anything) and the surplus will be transferred to the SOLR and to your account with them. I've decided to let mine go through as there is the potential for them to charge me a penalty if I cancel, and whilst I know this can be argued against - probably successfully - it means having to make contact with administrators, and frankly my policy of never contacting energy suppliers has served me well. I've only had to do it once, funnily enough when Enstroga who also went bust yesterday, didn't pay me my credit back fast enough after I left them and I wished to claim my £60 compensation - which I got. Other than that I have found that things tend to run smoothest when you just sit back and let things take their natural course. Maybe I've just been lucky!