Symbio Energy feedback

shinytop

I switched from Symbio on 18 August and they owed me about £300. Final meter readings were submitted and agreed.  I have not had a final bill.  Will that balance go to the Symbio SoLR or my new supplier (Neon Reef).  And if NR go bust what then? Any ideas appreciated 

EDIT, or not of!

spot1034

shinytop said:

I switched from Symbio on 18 August and they owed me about £300. Final meter readings were submitted and agreed.  I have not had a final bill.  Will that balance go to the Symbio SoLR of my new supplier (Neon Reef).  And if NR go bust what then? Any ideas appreciated 

Any repayment would be for Symbio's SOLR to process.

QrizB

shinytop said:

I switched from Symbio on 18 August and they owed me about £300. Final meter readings were submitted and agreed.  I have not had a final bill.  Will that balance go to the Symbio SoLR of my new supplier (Neon Reef).  And if NR go bust what then? Any ideas appreciated 

Symbio's SoLR will deal with your refund. It will come to you, not to Neon Reef (assuming NR aren't your SoLR, in which case Dog help you all). It could take several weeks / months (one poster mentioned that a relative's repayment from a SoLR took more than a year to be processed).

If NR go bust they will get their own SoLR who will deal with your NR account independently of your Symbio one.

jbuchanangb

Likewise they have computed my bill. Using 1/10 of EAC as the monthly estimate for energy they will not be supplying! Like @molerat I have credit balance in the account of about £30 which will cover actual usage for about 3 weeks, and have cancelled the DD. What really matters is that this bill includes the rebate for September energy previously charged, but then not consumed.
When we know the exact date from which the SOLR officially takes over supply, I will be able to calculate the exact position in respect of Symbio.

jrio

Reading given yesterday and email confirmation received.  Billed as normal today and DD taken.  Web site still operating normally.  As I'm a low user - 100 units per month - I haven't had a large credit built up with them, which plagues many other customers.

CRISPIANNE3

After reading some of the recent comments I am having second thoughts about leaving the DD in place. As someone has already commented their license has been revoked so they are not in a position to charge for electricity they cannot deliver.  Also I was £37.00 in credit for September so they should not be charging me a further £19.00 for October. 

They advise the dd will be taken on 8 October so will see what happens in the next few days regarding a new supplier and when it expects to take over the supply. If its next week then I will certainly cancel the dd as the credit held is sufficient enough to pay for any outstanding electricity. 

matelodave

I was with IRESA when they went bust and my £30 of credit got transferred direct to Octopus.  However,  I had just transferred away from Eversmart when they went down the pan and it took around four months and a fair bit of prodding to get my £25 back as it came from the administrator rather than the SoLR as I wasn't actually a customer (by two days) when they went bust.

I'm still waiting for my £22.50 back from Neon Reef whom I left on 23rd July (so they are due a motivational prod) and I've no doubt that my credit with Symbio will get transferred to the SolR when they get appointed.

It's really just a case of sitting tight and letting it all get on with it but making sure that you monitor it carefully and giving them a poke if it takes too long. (although I undersand that a lot of both IRESA and Eversmart customers took a long time to resolve because they hadn't kept their own records/bills or meter readings

KenMavor

CRISPIANNE3 said:

After reading some of the recent comments I am having second thoughts about leaving the DD in place. As someone has already commented their license has been revoked so they are not in a position to charge for electricity they cannot deliver.  Also I was £37.00 in credit for September so they should not be charging me a further £19.00 for October. 

They advise the dd will be taken on 8 October so will see what happens in the next few days regarding a new supplier and when it expects to take over the supply. If its next week then I will certainly cancel the dd as the credit held is sufficient enough to pay for any outstanding electricity. 

Symbio energy took £240 off me for September payments....which I wotked out to actually be around £110....then they wanted £212 for October which I worked out to be £95 as we were away for 3 weeks of August, 2 weeks of September and going to be away for 2 weeks of October.

Their charges bear no actual resemblance to electricity used.  The rates they quote on my bills are not the same as agreed in the contract.  Meter readings submitted on a monthly basis, emails sent and no response.

I have cancelled my DD so the £212, whcih I have challenged, will not be leaving my bank account.

I would actually be quite happy to pay for the electricity that I use.

CRISPIANNE3

KenMavor said:

CRISPIANNE3 said:

After reading some of the recent comments I am having second thoughts about leaving the DD in place. As someone has already commented their license has been revoked so they are not in a position to charge for electricity they cannot deliver.  Also I was £37.00 in credit for September so they should not be charging me a further £19.00 for October. 

They advise the dd will be taken on 8 October so will see what happens in the next few days regarding a new supplier and when it expects to take over the supply. If its next week then I will certainly cancel the dd as the credit held is sufficient enough to pay for any outstanding electricity. 

Symbio energy took £240 off me for September payments....which I wotked out to actually be around £110....then they wanted £212 for October which I worked out to be £95 as we were away for 3 weeks of August, 2 weeks of September and going to be away for 2 weeks of October.

Their charges bear no actual resemblance to electricity used.  The rates they quote on my bills are not the same as agreed in the contract.  Meter readings submitted on a monthly basis, emails sent and no response.

I have cancelled my DD so the £212, whcih I have challenged, will not be leaving my bank account.

I would actually be quite happy to pay for the electricity that I use.

Interestingly I have requested the actual bill to be sent to my email address over 2 hours ago and nothing has arrived as yet. Perhaps OFGem have now intervened and said they are not allowed to charge for electricity in advance that they cannot deliver. 

To me it is though Symbio are carrying on regardless and treating everything as normal.

ntrichardson

Hoping someone here can help me, I have a complicated issue.

Signed up with Symbio Feb 2021. Everything ok, read meter each month as requested, and bills were as expected as there was 4 people living in the house at the time. Smart meter was installed sometime in May and appeared to be ok except I noticed that the meter had 0.00 for standing charge but didn't think much of it. Bills for June - September for some unexplained reason increased dramatically. by this time there were only 2 people living at the house, so I looked into it.

Looking at my previous bills, it appears that Symbio were not reading the Smart meter as all of them since May have been estimates. To complicate matters I noticed the day and night rates are transposed, which I discovered had been the case since joining them (I am not too concerned by this as the rates for day and night are the same). 

I tried for several weeks to call them to resolve the issue without success and finally got through to them on Wednesday morning, the day they went bust, and they confirmed they had not been getting the readings as there had no 'job card'. They escalated this to the 'meter team'.

I am sure I have a large credit with them and I am now trying to work out how much but I am  struggling. The last dumb meter reading I have is for April 2004 so I don't know how to measure for the energy used between then and the date of the Smart meter installation.

I assumed the new Smart meter would start at 00000 for R1 and R2, but reading the meter now, I have an R1 of 01530 and an R2 reading of 00977. If I am calculating this correctly it suggests 63% of energy use is at night, this is nonsense as it has always been 20-25%.

So, sorry for the length of the explanation but here are the questions.

Am I reading the Smart meter R1 and R2 correctly?

Will there be a record somewhere of the dumb meter reading when it was exchanged?

Can I expect the SOLR to resolve this, or are they just going to say there is no credit balance to transfer from Symbio?