Symbio Energy feedback

niktheguru

CRISPIANNE3 said:

Just received my request for a meter read. Perhaps my 10.74p per kw is safe for a little longer.

No need to gloat @CRISPIANNE3!

Mr_K

CRISPIANNE3 said:

Just received my request for a meter read. Perhaps my 10.74p per kw is safe for a little longer.

Or maybe its another attempt to get you to sign into your account and accept their new t&cs? cynical moi? 

As ever i'll be under reading to take account of their over estimation for the month ahead. Works out about right then. Its fun playing the Symbio game, a bit like chess but more complicated!

jamjar92

I too have had a meter reading request, and the middle of August replaced it for a version 2 smart meter. USIO did the same just before they ceased trading. I think they are getting money from installing v2 metres from the government before they cease trading.

I final got them sort the incorrect bills and base on real meter reading and owed £380, however for the past few months having not paid anything further they are still taking from this credit balance their silly flat rate which is twice what I use.

Inigo_Montoya

Mr_K said:

CRISPIANNE3 said:

Just received my request for a meter read. Perhaps my 10.74p per kw is safe for a little longer.

Or maybe its another attempt to get you to sign into your account and accept their new t&cs? cynical moi? 

As ever i'll be under reading to take account of their over estimation for the month ahead. Works out about right then. Its fun playing the Symbio game, a bit like chess but more complicated!

Significantly under estimating my EAC when I joined solved my inflated monthly estimates from the get go 

Even Symbios inflated estimates (based on the EAC) are currently still less than my actual usage

Im actually considering providing reads to "catch up" with my actual usage as if Symbio go bust I might end up paying for units I've already used at the higher price from the SoLR

niktheguru

Mr_K said:

CRISPIANNE3 said:

Just received my request for a meter read. Perhaps my 10.74p per kw is safe for a little longer.

As ever i'll be under reading to take account of their over estimation for the month ahead. Works out about right then. Its fun playing the Symbio game, a bit like chess but more complicated!

Perhaps in this instance its better to "over read", as if they go down the pan, then those units will be charged at your 10-12p/kwh rate rather than the deemed 20-24p/kwh rate!

Tottington

I've just had an email...not a meter read request (we have a functioning SMETS1 meter, surprisingly)

No - they want to put my DD up, even though I'm in credit, and my existing DD is more than covering usage every month.

I'm sorely tempted to cancel the DD, and take my chances with their £10 fine.

PaoloWD

Tottington said:

I've just had an email...not a meter read request (we have a functioning SMETS1 meter, surprisingly)

No - they want to put my DD up, even though I'm in credit, and my existing DD is more than covering usage every month.

I'm sorely tempted to cancel the DD, and take my chances with their £10 fine.

Ditto!   

spot1034

Tottington said:

I've just had an email...not a meter read request (we have a functioning SMETS1 meter, surprisingly)

No - they want to put my DD up, even though I'm in credit, and my existing DD is more than covering usage every month.

I'm sorely tempted to cancel the DD, and take my chances with their £10 fine.

If it's the fixed direct debit (the old style one, not sure about more recent developments) we are now moving into the half of the year when the DDs are higher. Mine is going up - back up to the same level it was before April. I was expecting it. 

Mister_G

thozza said:

tghe-retford said:

molerat said:

Looks like monthly meter read requests are back !

Except it's pointless for everyone who had SMETS2 meters installed as the online form does not accept readings beyond one digit and automatic readings are not showing on the recent meter reads.

Email sent to alert them to this obvious flaw that renders the concept of a smart meter completely and totally pointless.

I have had an email conversation with them about this issue, they claim that they will be moving us over to the new (2 month old) SMETS2 meter very soon, currently unable to submit a metre reading, looking forward to another laughable "bill" in a few days time.

Yes, I'm in the same situation as you.  They fitted a shiny new SMETS2 meter back at the end of June, but it's still not been commissioned so no readings being given directly to Symbio. 

As the meter has been changed, I still can't enter the new readings on the website as they are lower (obviously started at zero again) than the old readings. I've sent them an email, but no response.

Like you, I'll just pay the grossly over-estimated amount again this month!

Hey, ho! it's still cheap electric at 12.5p/unit until February 2022 (or until they go bust!)

ryan99

Got the meter reading request email this morning too. And they’ve increased my direct debit for electricity by £22 pcm from 01/10 too, even though I’m only with them for electricity and have gas heating/hot water. I’m in credit with them by over £100. Their billing system is wack. You’d have thought they’d have waited for the meter reading before amending my direct debit ?