Symbio Energy feedback

molerat

Totally handled by the new supplier, ignore them, I did and all went fine.  Can't fault the speed with which they issued the final bill and to a reading I only gave to the new supplier. Don't know if they would have been so fast if I was in credit though

Streaky_Bacon

I've started a switch away from Symbio and have also received the email requesting a meter read, which I will ignore and just give a reading to the new supplier as is standard practice.

Although Symbio are a bit of a nightmare when it comes to billing, I have, to be fair, always found them quite responsive when I have emailed complaints to them.

I have only decided to switch because I am somewhat spooked by the Ofgem final order, plus I am within the free switching window and I have a new supplier who is only slightly more expensive on a fixed and actually cheaper on a variable.

I just really can't be doing with the extra hassle of a supplier going bust, but I do wish them well, because although the billing and overall management is poor, I do think they are fair and responsive, which I cannot say for many of the bigger companies I have dealt with.

It would be a shame if they can actually pay their obligations but just haven't done so in a timely manner or properly engaged with the regulator, because this final order will certainly be losing them customers.

As I have now initiated by switch, I would expect it to go through, even if Symbio do go bust.

Streaky_Bacon

Ofgem have now issued the Final Order. The amount outstanding is just over £500,000 (to be paid no later than tomorrow).

https://www.ofgem.gov.uk/publications-and-updates/symbio-energy-limited-final-order-0

BigBlueSky

Streaky_Bacon said:

Ofgem have now issued the Final Order. The amount outstanding is just over £500,000 (to be paid no later than tomorrow).

https://www.ofgem.gov.uk/publications-and-updates/symbio-energy-limited-final-order-0

This isn't looking good if they don't pay? - Although they might have already paid, I presume Ofgem wouldn't publish an article saying that?

Stratus

Interesting note in the press release:

• Symbio Energy Limited has sought to challenge the final order in court. On 28 October, Mr Justice Knowles refused Symbio’s request for urgent injunctive relief. Ofgem considers that the enforcement action it is taking is reasonable, proportionate and lawful, and will defend that position vigorously.

merchcon55

SEEMS NABUH OWES MUCH MORE THAN SYMBIO, LET ALONE RHE

Following the late payment deadline of October 31, Ofgem will publish a summary of suppliers' Renewables Obligation payments, late payments and any payments which remain outstanding.

The three suppliers and outstanding amounts are:

	Total RO/ROS owed (excluding interest)	FIT Year 10 Annual levelisation owed
Nabuh Energy Ltd	£2,683,631.70
Robin Hood Energy Limited	£12,057,879.42	£33,945.51
Symbio Energy Limited	£506,308

merchcon55

https://www.ofgem.gov.uk/publications-and-updates/nabuh-energy-limited-final-order

merchcon55

https://www.ofgem.gov.uk/publications-and-updates/robin-hood-energy-limited-final-order-0

Swipe

Sounds like they are going bust then. What's the likelihood of me making it to 12th November when my 49 day period kicks in?

Streaky_Bacon

Swipe said:

Sounds like they are going bust then. What's the likelihood of me making it to 12th November when my 49 day period kicks in?

Hi Swipe. It does look very likely that they will go bust.

I am already in my switch window and have started a switch that will take 17 days to complete.

All switches take at least 14 days because that is the cool-off period (no supplier is going to complete a switch before that, because you can always cancel it).

So, if you start a switch now, the earliest that it would complete is 14th November, and probably a few days after that.

The key date for exit fees is when the switch completes, not when you initiate it, so you would be safe to switch now, and avoid any SOLR pain.