Symbio Energy feedback

rp1974

Talldave said:

bubieyehyeh said:

When are symbio sending out their renewal option emails, I'm within the last 50 days of my fixed term, but received nothing as yet. A bit of googling indicated a provider must sent it between 42-49 days of the end of the term, but I'm not sure if that is the latest regulation.

Mine came 49 days before end of tariff.

Mine as well,maybe Symbio arent expecting to be around,considering their financial situation at present.

molerat

Must be a new thing then, daughter received nothing until 28 days before.

bubieyehyeh

My renewal notice just arrived. I don't think I will be staying with symbio.

CRISPIANNE3

rp1974 said:

Talldave said:

bubieyehyeh said:

When are symbio sending out their renewal option emails, I'm within the last 50 days of my fixed term, but received nothing as yet. A bit of googling indicated a provider must sent it between 42-49 days of the end of the term, but I'm not sure if that is the latest regulation.

Mine came 49 days before end of tariff.

Mine as well,maybe Symbio arent expecting to be around,considering their financial situation at present.

I'm hoping they can keep going until July 2021 and that is when my present deal ends. Fingers crossed!

thelight

I just got mine on day 49. It is suggesting that if I don't do anything, I will automatically enrolled onto a new fix with an exit fee. I was under the impression that you could only be rolled onto a fix if it did not have any exit fees. Would aynyone with more knowledge be able to confirm this?

Hasbeen

thelight said:

I just got mine on day 49. It is suggesting that if I don't do anything, I will automatically enrolled onto a new fix with an exit fee. I was under the impression that you could only be rolled onto a fix if it did not have any exit fees. Would aynyone with more knowledge be able to confirm this?

Would say all fixes have exit fees.

Read your email again it provides the link to accept or choose another tariff?

Stratus

Octopus, Out Fox, Coop, all offer fixes with no exit penalty.

The Symbio renewal tariff is not their best offer. I too was not happy with auto renewal on to another (uncompetitive) fix with exit penalties so I left.

thelight

Hasbeen said:

thelight said:

I just got mine on day 49. It is suggesting that if I don't do anything, I will automatically enrolled onto a new fix with an exit fee. I was under the impression that you could only be rolled onto a fix if it did not have any exit fees. Would aynyone with more knowledge be able to confirm this?

Would say all fixes have exit fees.

Read your email again it provides the link to accept or choose another tariff?

I've been on a number of fixes in the past which did not have an exit fee.

My email states 'Should you fail to provide your response by the 01 December 2020, you will be placed on the above tariff effective from 01 December 2020.'

The above tariff having a £25.000 exit fee.

I won't be staying with Symbio, I'm just trying to find out whether it is correct that they should not be doing this. Is this against OFGEM rules?

molerat

Most certainly against the rules but Symbio don't care about that.

Hasbeen

thelight said:

Hasbeen said:

thelight said:

I just got mine on day 49. It is suggesting that if I don't do anything, I will automatically enrolled onto a new fix with an exit fee. I was under the impression that you could only be rolled onto a fix if it did not have any exit fees. Would aynyone with more knowledge be able to confirm this?

Would say all fixes have exit fees.

Read your email again it provides the link to accept or choose another tariff?

I've been on a number of fixes in the past which did not have an exit fee.

My email states 'Should you fail to provide your response by the 01 December 2020, you will be placed on the above tariff effective from 01 December 2020.'

The above tariff having a £25.000 exit fee.

I won't be staying with Symbio, I'm just trying to find out whether it is correct that they should not be doing this. Is this against OFGEM rules?

Odd mine states the same, but also has this: 

You can Accept or Select a new preference plan by clicking: HERE, Should you fail to provide your response by the 01 November 2020, you will be placed on the above tariff effective from 01 November 2020 .

As to OFGEM rules. Would think breaking them if they did not inform you? they appear to offering a fixed deal similar to what you were on.

Your choice to accept? I went by the link and renewed a variable tariff.