Symbio Energy feedback

CRISPIANNE3

rp1974 said:

CRISPIANNE3 said:

I never seem to receive any "sent for approval  messages" anymore. I have signed up for their very basic app and just send a picture of the meter every month. 

I have the app as well,its ok,nothing special or particularly informative,much like the website.Do you still send readings as well,or is the picture sufficient?.

Not sure whether it's necessary but still enter the meter read manually. 

rp1974

CRISPIANNE3 said:

rp1974 said:

CRISPIANNE3 said:

I never seem to receive any "sent for approval  messages" anymore. I have signed up for their very basic app and just send a picture of the meter every month. 

I have the app as well,its ok,nothing special or particularly informative,much like the website.Do you still send readings as well,or is the picture sufficient?.

Not sure whether it's necessary but still enter the meter read manually. 

Been with Symbio since August 19,find their approach to things interesting to say the least.Not had any problems with them,apart from the summer/winter bill split miscaculation.That was a shambles although explained and rectified,after a fashion.Cant recall exactly so might not be right,I think I've had about three/four different terms and conditions messages in that time,all contradictory,especially in the provision or otherwise of pictures.Charging in advance being considered,how hard can it be?.

Swipe

Looks like their ridiculous estimations have come home to roost. This month's bill was minus £11. I think their cash flow might dry up soon.

CRISPIANNE3

Swipe said:

Looks like their ridiculous estimations have come home to roost. This month's bill was minus £11. I think their cash flow might dry up soon.

Bill just arrived and estimate is 308 kw for August. This is about right for me. Well done Symbio.  

Swipe

They have estimated 189 kWh for August when I'll use more like 125

Stratus

My August estimate is EAC/12 minus 16%
August is usually my lowest consumption month as it often coincides with an extended family holiday but that isn't going to be happening this year so I'll be owing them by the end of the month. I'm OK with that.

molerat

Massive underestimate for August, 20% below EAC.

matelodave

molerat said:

Massive underestimate for August, 20% below EAC.

Isn't that what you expect.

There can't be all that many of us who use exactly EAC/12 every single month, even those who have gas for hot water and heating. Most of us would use a bit more than EAC/12 in January and a fair bit less in August (especially if you go away on holiday as well) so what's your problem?

As I'm all electric they don't have any idea of how my consumption varies throughout the year (although I would have hoped that the mysterious third-party they send it away to should have historical info) EAC/12  = approx 8.33% but I use 16% in January and 4% in June. I guess that if you don't heat with leccy then the variance wont be as great

Talldave

I think @molerat might have tongue slightly in cheek.  My August estimate is 16% below EAC/12.  A pleasant change from June's 35% above EAC/12!!

PixelPound

matelodave said:

I've had a renewal reminder and their quote isn't everso go but a trawl through their website shows that thye still have some very cheap tariffs (even though the standing charge has gone up). I presently pay 12p/kwh with an s/c of 15p but they have a tariffif which is about 11p with an s/c of 24p, so although the s/c will cost me £32.85 a year more the reduction in the kwh price on my 7200kwh is £72 - a net saving of £40 
I can live with their random billing structure to save another £40

They seem to now have two DD options, the usual varying one which all this estimation malarkey gets peoples goats and a summer/winter fixed based on your annual estimation. Guess with the latter they won't need to do all that forward estimation stuff.

They no longer seem to come up on MSE energy club searches. My renewal quote has s/c of 20.5p and if I look at other tariffs on the website is sys 21p. not sure why a diff unless they've put it up in the last couple of weeks as the tariff name seems the same.