Symbio Energy feedback

Talldave

July 2020

Symbio estimation: 4% below EAC/12
Actual usage: 22% below EAC/12

I suppose I'll have to pay something this month, after the bonus of last month's negative bill.

What's amazing is that I had my first tariff renewal email a couple of weeks ago, and in that Symbio quote an EAC 7% below the EAC I gave them a year ago.  Actual consumption will be about 5% below EAC, so they're being even more optimistic than I would be at this time.  That I cannot understand, but it looks as if the renewals algorithm was coded by someone with a brain.

carpy said:

Wednesday was my last day with Symbio....
As of yesterday I'm with OTM.

Hmmm, good luck with that!!

HonestJohn

carpy said:

Wednesday was my last day with Symbio....
As of yesterday I'm with OTM.
We'll see how long it takes Symbio to finalise my account and refund my credit balance!!

I finish next week. They demanded a photo of my meter reading when I gave this months reading. Neon Reef here I come.

carpy

HonestJohn said:

carpy said:

Wednesday was my last day with Symbio....
As of yesterday I'm with OTM.
We'll see how long it takes Symbio to finalise my account and refund my credit balance!!

I finish next week. They demanded a photo of my meter reading when I gave this months reading. Neon Reef here I come.

same here....couldn't submit final meter reading without a photo attached!! 

Talldave

It's taken 4 days for the first "We have sent your meter readings for approval" email to arrive this month. I hope that's not an indication they're going to ignore this month's readings!

matelodave

Talldave said:

It's taken 4 days for the first "We have sent your meter readings for approval" email to arrive this month. I hope that's not an indication they're going to ignore this month's readings!

Mine came back a couple of hours after I'd sent mine in (which was pretty good for a Saturday). However as I was a day late this month due to being on holiday on 31st I guess it wont be used anyway.

rp1974

Talldave said:

It's taken 4 days for the first "We have sent your meter readings for approval" email to arrive this month. I hope that's not an indication they're going to ignore this month's readings!

Mine as well,as likely to ignore readings as any other month.Not fussed as their cheap,the renewal I was sent starting in October,not so cheap.This insisting on photos stuff is nonsense,the first time I receive one will be the last.The last terms and conditions they sent were concerning,basically if your not using what we say you are whilst disregarding your supplied readings your a liar and we demand pictures to prove it.

Talldave

rp1974 said:

Talldave said:

It's taken 4 days for the first "We have sent your meter readings for approval" email to arrive this month. I hope that's not an indication they're going to ignore this month's readings!

Mine as well,as likely to ignore readings as any other month.Not fussed as their cheap,the renewal I was sent starting in October,not so cheap.This insisting on photos stuff is nonsense,the first time I receive one will be the last.The last terms and conditions they sent were concerning,basically if your not using what we say you are whilst disregarding your supplied readings your a liar and we demand pictures to prove it.

Yes, I found that all a bit unacceptable, but compared to the other impositions into life that our newly developing police state is throwing at us, it's probably not worth stressing about.  I am dreading having to click on the "sign up for a further 12 months" link though!

rp1974

Talldave said:

rp1974 said:

Talldave said:

It's taken 4 days for the first "We have sent your meter readings for approval" email to arrive this month. I hope that's not an indication they're going to ignore this month's readings!

Mine as well,as likely to ignore readings as any other month.Not fussed as their cheap,the renewal I was sent starting in October,not so cheap.This insisting on photos stuff is nonsense,the first time I receive one will be the last.The last terms and conditions they sent were concerning,basically if your not using what we say you are whilst disregarding your supplied readings your a liar and we demand pictures to prove it.

Yes, I found that all a bit unacceptable, but compared to the other impositions into life that our newly developing police state is throwing at us, it's probably not worth stressing about.  I am dreading having to click on the "sign up for a further 12 months" link though!

Totally agree,its all getting a bit 1984,thats not a good thing.It would be nice to be able to disagree with someone/something without the instant howls of being ist,ism,phobic etc.

CRISPIANNE3

I never seem to receive any "sent for approval  messages" anymore. I have signed up for their very basic app and just send a picture of the meter every month. 

rp1974

CRISPIANNE3 said:

I never seem to receive any "sent for approval  messages" anymore. I have signed up for their very basic app and just send a picture of the meter every month. 

I have the app as well,its ok,nothing special or particularly informative,much like the website.Do you still send readings as well,or is the picture sufficient?.