Symbio Energy feedback

tk47

MWT said:

tk47 said:

If Symbio are charging you other than in accordance with this profile (and you have not agreed otherwise) - complain and refuse to pay until it does!

e.g. As no payment should exceed 29.4% above EAC/12 (that being for January) and mine even for June remains stubbornly 37% above EAC/12 even for June when it obviously should be about 20% less than EAC/12, I hope Symbio can see why they have not received any payment from me since January.

When you say 'refuse to pay' I trust you are not suggesting that people cancel their DD?

With most energy contracts, if you cancel the DD they have the right to put you on their most expensive deemed tariff, so that is rarely a good thing to suggest...

If you can't agree the DD amount I'd always suggest switching away rather than cancelling a DD.

People can make their own decision.

I've not paid them anything since the beginning of this year.

Why should I switch to a more expensive supplier because of Symbio's incompetence? I intend to hold them to the terms of the contract they originally set.

I will only look to switch away after the 12 month term, not least as Symbio are no longer competitive for me based on any of their current offerings.

MWT

tk47 said:

People can make their own decision.

I've not paid them anything since the beginning of this year.

Why should I switch to a more expensive supplier because of Symbio's incompetence? I intend to hold them to the terms of the contract they originally set.

I will only look to switch away after the 12 month term, not least as Symbio are no longer competitive for me based on any of their current offerings.

Agreed, totally your own decision, but do understand the potential consequences of cancelling a DD...

tk47

MWT said:

tk47 said:

People can make their own decision.

I've not paid them anything since the beginning of this year.

Why should I switch to a more expensive supplier because of Symbio's incompetence? I intend to hold them to the terms of the contract they originally set.

I will only look to switch away after the 12 month term, not least as Symbio are no longer competitive for me based on any of their current offerings.

Agreed, totally your own decision, but do understand the potential consequences of cancelling a DD...

Yes, if I'd allowed the DDI to remain in place, I would have suffered extortionate amounts of money being taken from my bank account every month.
e.g. this month when according to their own data (data I have been requesting from Symbio since I initially raised my complaint with them at the start of this year, with a view to possibly agreeing a mutual variation to the terms of payment as they seek) they should have requested only about 80% of EAC/12 their own data would suggest is appropriate rather than the 135% they are would otherwise be extracting from my bank account.

The consequences of me cancelling my DDI means I have not paid them a penny since. My money is better in my bank account whilst this outfit attempts to get it's act together.

This is supposed to be moneysavingexpert.

MWT

tk47 said:

The consequences of me cancelling my DDI means I have not paid them a penny since. My money is better in my bank account whilst this outfit attempts to get it's act together.

This is supposed to be moneysavingexpert.

... it won't turn out to have been as much of a saving as you think if they decide that since January you have been on their deemed tariff since you cancelled your DD...

tk47

MWT said:

tk47 said:

The consequences of me cancelling my DDI means I have not paid them a penny since. My money is better in my bank account whilst this outfit attempts to get it's act together.

This is supposed to be moneysavingexpert.

... it won't turn out to have been as much of a saving as you think if they decide that since January you have been on their deemed tariff since you cancelled your DD...

Symbio obviously believe they can decide whatever they want based on the number of complaints I read about the extortionate amounts of money they attempt to extract from other customers bank accounts, as well as mine, every month in order to keep themselves afloat.

But what they decide means nothing unless they actually receive what they decide to demand. That decision on what to allow them to receive ultimately remains with the payer.

I intend to hold them to the terms and conditions of the contract they willingly entered into with me. Hence why they have an outstanding complaint I am still awaiting their resolution to.

Don't forget I also have followed their complaint procedure to the letter, and have the evidence of complaints issued in writing having been returned by Royal Mail as address unknown.
I've also sent the complaint to as many email addresses I can find for this outfit.

Talldave

MWT said:

tk47 said:

The consequences of me cancelling my DDI means I have not paid them a penny since. My money is better in my bank account whilst this outfit attempts to get it's act together.

This is supposed to be moneysavingexpert.

... it won't turn out to have been as much of a saving as you think if they decide that since January you have been on their deemed tariff since you cancelled your DD...

Do Symbio even know what a deemed tariff is?

MWT

Talldave said:
Do Symbio even know what a deemed tariff is?

A very fair question, based on current reports I doubt they even know what the time is, or the day for that matter

It would all be funny if it wasn't likely to end up in a monumental mess with everyone getting dumped on a SoLR and weeks or months of frustration working out the final bills...

Talldave

MWT said:

Talldave said:
Do Symbio even know what a deemed tariff is?

A very fair question, based on current reports I doubt they even know what the time is, or the day for that matter

It would all be funny if it wasn't likely to end up in a monumental mess with everyone getting dumped on a SoLR and weeks or months of frustration working out the final bills...

Yes, as the estimate %age above EAC reduces each month, Symbio are gradually repaying us their interest free loan.  Depending on how much of it they've already spent, the wheels may come off when there isn't actually enough money in their account to pay for the electricity we are actually using.

rags58

That's the problem Symbio have with overestimating. If they try to implement summer estimates and reconcile they will suffer a huge drop in revenue as it will be a double whammy.  In my case I sent them my April calculation and how much I thought my bill should be. I based mine on my monthly eac which is 200 units.= £28.00approx .....minus the over estimate/reconcile for March which was approx = £14.00 credit. So I calculated a bill of £14.00 fo April, and therafter about £23-24pm....That's a huge % drop in revenue for Symbio. You can understand their reticence for implementing summer estimates and their hope the problem and me will just go away.
They probably have someone working on this dilemma in HQ

MWT

rags58 said:

That's a huge % drop in revenue for Symbio. You can understand their reticence for implementing summer estimates and their hope the problem and me will just go away.
They probably have someone working on this dilemma in HQ

It should also be matched by a similar drop in costs though and it is an entirely predictable drop as well, so whatever their offset is in terms of their commitments to purchase the energy their customers are using, it is a very predictable cycle of high and low demand through the year.

This is why it is a worrying sign for their long term survival...