Symbio Energy feedback

Tafrock

Symbio are now in breach of the late refund of credit owed ofgem rule

Therefore I have notified them they now not only owe me my unpaid credit but also owe me 30 pounds compensation 
How many rules have thus company broken 
Ofgem have also been notified by myself of the breach 

allison445

And it continues just had an email asking for a meter reading they are stressing me out now

allison445

tk47 said: 

Thank you for the fuller explanation. I think I understand now.

Surely if you left them in January, having provided notice, meter readings and indeed photos of those closinhg meter reads, then as you know you pay in advance with Symbio (if you are paying them) then they cannot bill you for February.

Have you disputed the bill direct with the supplier?
Did you dispute the advance notice of the intention to take money from your account in February (being an incorrect amount as you were no longer supplied by Symbio then)?
Did you reclaim the disputed amount direct from your bank under the terms of the Direct Debit Guarantee? (if you had done, your bank would have immediately refunded you in full)

As for timing for replies, I know. Symbio promised me a response within 24/48/72/96 hours (take your pick) - that was 28 days ago!

I disputed the bill and was assured the direct debit for February would not be taken and a final bill would be issued neither happened they did indeed take the direct debit from my account 
I have not contacted the bank yet I will be going into the branch on Friday to explain the situation
To add further stress they have just sent an email for a meter reading 

Tafrock

So who actually supplies your electricity now Allison 

allison445

Tafrock said:

So who actually supplies your electricity now Allison 

At present I am paying 3 companies its been a bit of a nightmare 
Symbio are still billing for previous address 
New address was with Utilita when I moved in and I have just switched to outfox the market 
Hoping I have no issue with Utilita issuing final bill 

CRISPIANNE3

Tafrock said:

Symbio are now in breach of the late refund of credit owed ofgem rule

Therefore I have notified them they now not only owe me my unpaid credit but also owe me 30 pounds compensation 
How many rules have thus company broken 
Ofgem have also been notified by myself of the breach 

I'm surprised they are behaving this way because when they refunded my account it was done within two days. 

Away from this company Utility Point promised me a refund of £105.00 because of change of tariff. This was nearly 4 weeks ago. However they just sent me an email advising my new dd amount will be take shortly. I just love these minnows!

tk47

allison445 said:

And it continues just had an email asking for a meter reading they are stressing me out now

As it also states:

*We would request you to kindly ignore this email, if you have already submitted a meter reading.

allison445

tk47 said:

*We would request you to kindly ignore this email, if you have already submitted a meter reading.

The problem being as I am no longer a customer I should not be receiving this email and chances are another bill will be issued for March

tk47

CRISPIANNE3 said:

Tafrock said:

Symbio are now in breach of the late refund of credit owed ofgem rule

Therefore I have notified them they now not only owe me my unpaid credit but also owe me 30 pounds compensation 
How many rules have thus company broken 
Ofgem have also been notified by myself of the breach 

I'm surprised they are behaving this way because when they refunded my account it was done within two days. 

Away from this company Utility Point promised me a refund of £105.00 because of change of tariff. This was nearly 4 weeks ago. However they just sent me an email advising my new dd amount will be take shortly. I just love these minnows!

I'm surprised UP behaving this way because when they refunded my account it was done within two days.
You need to monitor your online account with them too, as that gives polenty of notice of what DD payments are planned. If you think no more payments are due, they can immediately set the collection to £0.00
You need to keep the DDI live to allow prompt repayment direct to your bank account - they should close it for you once it is all done and dusted.

If you've already received the official advance notice for the collection, it may be too late for UP to stop that collection, but you can ask. If not, they refunded our money the same day once it was taken in error

tk47

In regards Symbio email:

Please note that from 31/03/2020 we will not be able to accept any reads submitted via email or phone. Therefore, we would like to encourage you to register via the customer portal.

So that sounds like another email contact address they are about to turn off.

 I suppose it would be too much to expect that they fix their website before turning off the other options. I'm still not able to input meter readings directly into the customer portal.
(See my earlier post in this thread for the workaround I have to use)

I wonder if that will be another excuse they'll use to apply vastly over-estimated meter readings, when customers find themselves unable to input them into the customer portal?