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Symbio Energy feedback
Comments
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Swipe said:CRISPIANNE3 said:Tafrock said:I was told when I first joined they read this thread on a Friday but would not comment on it. I invited them to set up an appointed spokesperson for this thread but they declined. But this was back in April 2019 when I joined. A lot of water has passed under the Bridge since then. My correspondent back then was Sam budhedo who departed in June. I doubt very much they read this thread now. As for ofgem. If you read what I posted I said it was that if ofgem don't get involved in the symbio debacle then it's pointless they exist as there are far too many possible regulation transgressions that need investigating
Invoice Number Received Amount Date of Receipt Payment Method
1 33.42 16-05-2019 Direct Debit
2 15.37 05-06--2019 Direct Debit
3 84.39 26-06-2019 Direct Debit
4 20.36 30-07-2019 Direct Debit
5 41.15 15-08-2019 Direct Debit
6 52.38 20-09-2019 Direct Debit
7 48.58 23-10-2019 Direct Debit
8 49.76 22-11-2019 Direct Debit
9 49.04 23-12-2019 Direct Debit
10 55 13-01-2020 Direct Debit
11 -36.48 17-01-2020 Refunded
12 45.04 11-02--2020 Bank Transfer
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CRISPIANNE3 said:Swipe said:CRISPIANNE3 said:Tafrock said:I was told when I first joined they read this thread on a Friday but would not comment on it. I invited them to set up an appointed spokesperson for this thread but they declined. But this was back in April 2019 when I joined. A lot of water has passed under the Bridge since then. My correspondent back then was Sam budhedo who departed in June. I doubt very much they read this thread now. As for ofgem. If you read what I posted I said it was that if ofgem don't get involved in the symbio debacle then it's pointless they exist as there are far too many possible regulation transgressions that need investigating
There are a very limited number of permitted reasons for making a claim under the direct debit guarantee. What one did you agree with the bank to use?
Who is funding the refund? Are your bank so generous as to refund you out of their own pocket despite you saying it is Symbio's fault?
In which case the bank will be accepting they are at fault.
Or are your bank so stupid as to try and recover the money off Symbio who claim they never had it? If so, I feel you are heading for a fall, as Symbio will dispute the claim, and the bank will then re-debit your account as a result.
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tk47 said:CRISPIANNE3 said:Swipe said:CRISPIANNE3 said:Tafrock said:I was told when I first joined they read this thread on a Friday but would not comment on it. I invited them to set up an appointed spokesperson for this thread but they declined. But this was back in April 2019 when I joined. A lot of water has passed under the Bridge since then. My correspondent back then was Sam budhedo who departed in June. I doubt very much they read this thread now. As for ofgem. If you read what I posted I said it was that if ofgem don't get involved in the symbio debacle then it's pointless they exist as there are far too many possible regulation transgressions that need investigating
Who is funding the refund? Are your bank so generous as to refund you out of their own pocket despite you saying it is Symbio's fault?
In which case the bank will be accepting they are at fault.
Or are your bank so stupid as to try and recover the money off Symbio who claim they never had it? If so, I feel you are heading for a fall, as Symbio will dispute the claim, and the bank will then re-debit your account as a result.
First of all the amount credited back for £36.48 is just shown as DD refund and the reference number. I told my bank Symbio are saying they never received this payment and I wanted to claim under the DD guarantee. They agreed.
Symbio have made it perfectly clear to me on the phone and the statement sent to me they only have a record of the refund of this amount hence the reason for the outstanding amount from January. Symbio can do what they want but at least I have my money back and if anyone comes out worse now it must certainly will not be me.
How could Symbio put in a counter claim as they are the ones who took the dd and lose it somewhere in their system. To me its between my bank and Symbio to sort out. I am just the innocent party in all of this.1 -
CRISPIANNE3 said:tk47 said:CRISPIANNE3 said:Swipe said:CRISPIANNE3 said:Tafrock said:I was told when I first joined they read this thread on a Friday but would not comment on it. I invited them to set up an appointed spokesperson for this thread but they declined. But this was back in April 2019 when I joined. A lot of water has passed under the Bridge since then. My correspondent back then was Sam budhedo who departed in June. I doubt very much they read this thread now. As for ofgem. If you read what I posted I said it was that if ofgem don't get involved in the symbio debacle then it's pointless they exist as there are far too many possible regulation transgressions that need investigating
Who is funding the refund? Are your bank so generous as to refund you out of their own pocket despite you saying it is Symbio's fault?
In which case the bank will be accepting they are at fault.
Or are your bank so stupid as to try and recover the money off Symbio who claim they never had it? If so, I feel you are heading for a fall, as Symbio will dispute the claim, and the bank will then re-debit your account as a result.
First of all the amount credited back for £36.48 is just shown as DD refund and the reference number. I told my bank Symbio are saying they never received this payment and I wanted to claim under the DD guarantee. They agreed...
For the record, as far as I know, the supplier not receiving the money from the bank is not one of the acceptable reasons for making a valid claim under the direct debit guarantee.
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CRISPIANNE3 said:First of all the amount credited back for £36.48 is just shown as DD refund and the reference number. I told my bank Symbio are saying they never received this payment and I wanted to claim under the DD guarantee. They agreed.
Symbio have made it perfectly clear to me on the phone and the statement sent to me they only have a record of the refund of this amount hence the reason for the outstanding amount from January. Symbio can do what they want but at least I have my money back and if anyone comes out worse now it must certainly will not be me.
How could Symbio put in a counter claim as they are the ones who took the dd and lose it somewhere in their system. To me its between my bank and Symbio to sort out. I am just the innocent party in all of this.
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It appears green. Have played ball with ofgem regarding the dcc problem. I wonder how symbio have got on?? Here's a message I received today when I asked green about dcc compliance on behalf of friends who are looking to sign up with them
"Dear Taf. Thank you for your message - I'm very pleased to confirm that we are now a DCC User effective from 17th Feb 2020. I can also confirm that the proposed final order will no longer be pursued as we have complied with the instruction from Ofgem. I believe that we have become a DCC User in the shortest time of any supplier to date, and were the youngest supplier on the list published by Ofgem by a significant amount."1 -
Tafrock said:It appears green. Have played ball with ofgem regarding the dcc problem. I wonder how symbio have got on?? Here's a message I received today when I asked green about dcc compliance on behalf of friends who are looking to sign up with them
"Dear Taf. Thank you for your message - I'm very pleased to confirm that we are now a DCC User effective from 17th Feb 2020. I can also confirm that the proposed final order will no longer be pursued as we have complied with the instruction from Ofgem. I believe that we have become a DCC User in the shortest time of any supplier to date, and were the youngest supplier on the list published by Ofgem by a significant amount."0 -
Lol this isn't what utility companies should be about. Sounds like utility point have charged you at old rate then. Not good. Im with zog for gas. No problems with them at all0
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Tafrock said:Lol this isn't what utility companies should be about. Sounds like utility point have charged you at old rate then. Not good. Im with zog for gas. No problems with them at all0
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Hi guys, I am now being threatened by symbio that I am in breach of my terms of contract and unless i recreate the dd they will transfer me to thier standard rate!!! This is because I stopped my dd so they could not take the exorbitant amount of their bill
Paid their revised bill which they seem to have lost. The rub is I want to switch to Green energy and as said before there are a lot of suppliers trying to jump in. If I try GREEN. the site does not respond. Help guys with correct email address for them
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