EON Smart Meters

Former_E.ON_Company_Representative:_Malc

Dewpoint wrote: »

Had a SMETS2 meter installed by Scottish Power back in May 2019 which worked fine until I switched supplier to E.On at the end of June 2019 when the IHD showed info for electricity but nothing for gas.


I've also had ONLY estimated bills from E.On for both Elect & Gas from the start, even though these so-called Smart Meters are supposed to send my energy usage directly to E.On.


So I complained to E.On with little success. I raised a Resolver issue with them on 1st Sept and they still haven't fixed the problem. So,I looked at the gas meter today and it says Uniflo G4SZV-1 SMETS2 (Property of Scottish Power). Could this be the key to the problem?


So far I've been very unimpressed with the switch to Smart-meters as I've wasted far more time chasing energy suppliers than I ever did sending meter-readings. I think they are very over-rated!

Hello Dewpoint and this is odd. SMETS2 meters should continue working as smart following a change of supplier. This includes sending us readings to stop estimated bills. I suspect there's a local difficulty causing an interference that's stopping the data coming through.

I'm guessing here and the best people to talk to are our specialist smart teams. Your Complaint Manager is possibly doing this already as part of their investigation. Please ask for the complaint to be escalated if you've still not received an update.

Thanks Dewpoint.

Malc

liviboy

E.ON_Company_Representative:_Malc wrote: »

Hello Mike and welcome to the Forums.

We're trialling updates to SMETS1 meters now. We're looking to start rolling out updates to customers whose meters have lost their smart features, including those fitted by another company and now supplied by us, within the next couple of months. Given the number of meters involved, the roll-out is expected to run through to December 2020.

Updates are done remotely and we'll be in touch with customers once we've made their meters smart again.

Hope this explains Mike.

Malc

Are you also upgrading customers who have since left EOn?

I.e. - They had EOn Smart Meters installed when they were customers but have since switched away to save money?

Clarification on this would be appreciated :-)

Dewpoint

E.ON_Company_Representative:_Malc wrote: »

Hello Dewpoint and this is odd. SMETS2 meters should continue working as smart following a change of supplier. This includes sending us readings to stop estimated bills. I suspect there's a local difficulty causing an interference that's stopping the data coming through.

I'm guessing here and the best people to talk to are our specialist smart teams. Your Complaint Manager is possibly doing this already as part of their investigation. Please ask for the complaint to be escalated if you've still not received an update.

Thanks Dewpoint.

Malc

Thanks Malc,
I'll give it one more week and escalate the problem. If that doesn't work I'll dump E.On and change supplier.

I've spent far too much time chasing this already, and I can now understand why some people don't bother switching suppliers. It's a nightmare. Every time I've switched I've had time-consuming problems that created untold frustration. There has to be a better way.

Former_E.ON_Company_Representative:_Malc

liviboy wrote: »

Are you also upgrading customers who have since left EOn?

I.e. - They had EOn Smart Meters installed when they were customers but have since switched away to save money?

Clarification on this would be appreciated :-)

Hello liviboy and no, we won't be upgrading smart meters where customers are now with another supplier.

We're only able to do these upgrades where we have control of the meters. Once a customer switches away, we lose control of the meters as this is taken over by the new supplier. Please talk to your current supplier about their plans to upgrade your existing meter.

Hope this explains liviboy.

Malc

Former_E.ON_Company_Representative:_Malc

Dewpoint wrote: »

Thanks Malc,
I'll give it one more week and escalate the problem. If that doesn't work I'll dump E.On and change supplier.

I've spent far too much time chasing this already, and I can now understand why some people don't bother switching suppliers. It's a nightmare. Every time I've switched I've had time-consuming problems that created untold frustration. There has to be a better way.

Thanks Dewpoint and sorry for the frustration caused.

Malc

liviboy

E.ON_Company_Representative:_Malc wrote: »

Hello liviboy and no, we won't be upgrading smart meters where customers are now with another supplier.

We're only able to do these upgrades where we have control of the meters. Once a customer switches away, we lose control of the meters as this is taken over by the new supplier. Please talk to your current supplier about their plans to upgrade your existing meter.

Hope this explains liviboy.

Malc

That’s a shame and flies contrary to the information provided when smart meter installation took place (I presume I have a SMETS1 meter as it looks like it even though installed in June).

Former_E.ON_Company_Representative:_Malc

liviboy wrote: »

Are you also upgrading customers who have since left EOn?

I.e. - They had EOn Smart Meters installed when they were customers but have since switched away to save money?

Clarification on this would be appreciated :-)

E.ON_Company_Representative:_Malc wrote: »

Hello liviboy and no, we won't be upgrading smart meters where customers are now with another supplier.

We're only able to do these upgrades where we have control of the meters. Once a customer switches away, we lose control of the meters as this is taken over by the new supplier. Please talk to your current supplier about their plans to upgrade your existing meter.

Hope this explains liviboy.

Malc

liviboy wrote: »

That’s a shame and flies contrary to the information provided when smart meter installation took place (I presume I have a SMETS1 meter as it looks like it even though installed in June).

This is strange liviboy. It's always been an industry regulation that only companies supplying a property can touch the meter. This isn't just smart. It applies to all meters both smart and classic.

On a more positive note, we started fitting SMETS2 meters in 2018. If we fitted yours this June then there's a good chance it will be SMETS2.

We're installing SMETS2 at every opportunity. It's only when there are local difficulties such as issues with the mobile phone signal where we'll still fit SMETS1. The current supplier will be able to let you know if they're able to read the meter remotely.

Hope this helps point you in the right direction liviboy.

Malc

David_e

Malc,

I'd applied for the "Fix Online Exclusive v11" tariff.

I received an email this morning saying:

"We'll be in touch to check your home is suitable to fit smart meters. If it is, we'll book you an appointment and once fitted, we'll leave you with an in-home display so you can take control of the energy you're using."

I don't have smart meters and I don't want them.

I rang the helpline who said that smart meters were mandatory on this tariff.

Please can you clarify as, if they are mandatory, I'll just cancel the switch.

Thanks

MothballsWallet

I've switched to the "E.ON - Fix Online Exclusive v7" tariff and I've already had the texts and at least one email saying I need to have meters changed.

Erm, I agreed to be contacted about smart meters from the Ts & Cs of the tariff, so are EON still saying one thing in the contract and another in communications?

Malc or Helena, is this something you could comment on please?

P.S. I had to log on to Cheap Energy Club to get the name of my tariff as I can't see it when logged into EON's website and it's not in any of the emails from them for the switch.

arun_s

I just had the same text message yesterday after I recently used MSE to switch to the E.ON - Fix Online Exclusive v8 and this is much after the cooling off period. There was no mention that it’s a condition of switching to the tariff.

Hi, it's E.ON. When you signed up to your energy tariff you agreed to have a smart meter fitted. We're now ready to come and fit your meter. You'll soon receive a text from 07507309513 to arrange an appointment. For more info about smart meters go to.....

Hi, it's E.ON. As part of your energy tariff you agreed to have smart meters fitted. We've got appointments Mon to Fri, AM (8am-12pm) or PM (12pm-4pm). Please reply with the best day and time for you e.g. Monday PM.