EON Smart Meters

Former_E.ON_Company_Representative:_Malc

oliverbrown wrote: »

Unless I'm missing something, earlier Fix Online products didn't have a smart meter requirement either.

T&C for earlier Fix Online products: https://www.eonenergy.com/-/media/PDFs/For-your-home/Res-Product-Terms/2018/fix-online.pdf?la=en

Hello oliverbrown and there were a few tariffs on sale earlier in the year where agreeing to have smart meters fitted was a condition of staying on the tariff.

As well as certain versions of Fix Online, a couple of versions of the Fixed 1 Year and 2 Year products had this condition.

Your link refers to the first version of Fix Online which didn't have this condition. Each subsequent version had a separate section giving the conditions specific to that tariff. In a few, having smart meters were part of the agreement.

We changed the part about agreeing to have smart meters installed to agreeing only to be contacted following customer feedback, much of it from MSE passed on by Helena and myself.

Hope this explains oliverbrown.

Malc

oliverbrown

E.ON_Company_Representative:_Malc wrote: »

Your link refers to the first version of Fix Online which didn't have this condition. Each subsequent version had a separate section giving the conditions specific to that tariff. In a few, having smart meters were part of the agreement.

All your T&C for all expired tariffs dating back to 2013 are listed on your website. There are only two T&C versions for Fix Online, the 2018 version and the current 2019 version.

Please can you link me to the T&C for the expired Fix Online product which included mandatory installation of a smart meter?

Former_E.ON_Company_Representative:_Malc

David_e wrote: »

Thanks Malc.

Someone needs to tell the helpline. I was told categorically that a smart meter was "mandatory" on the tariff.

I agree David_e. I've asked for this to be re-briefed.

Malc

Former_E.ON_Company_Representative:_Malc

Halifax_sux wrote: »

Hi Malc of E.On,

Thanks for replying ...


Age of meter, well my diary says:
2018-09-10: 13-1700 Eversmart Install Smart meter
OK, that doesn't tell you if it was old stock.


These upgrades to existing SMETS1 meters, will they:

Make it possible to read them without standing in the rain?

Make the displays more readable in varying lighting conditions?

Change the display so that the only necessary reading, for a customer, is the only thing displayed?

Allow older people to read them without the need to kneel down?

Add the "missing" decimal point (according to popular folklore)?


Do any of the ways to send in manual meter readings not involve kneeling in the rain or snow?

Sorry, I really do appreciate you replying but I did need to highlight why any Smart meter worth it's name MUST be able to be read indoors. Even when they are read by the industry remotely! With the experiences I've had recently I really do feel that everyone should do as an earlier poster does and take weekly, or at least monthly, readings and keep them in a spreadsheet or similar.

Thanks again

Hello Halifax_sux and you're welcome. Happy to help.

Given the age you mention, I suspect the smart meter will be okay for an upgrade. As above, I can't say for certain until we've control of the meter and our smart meter team can take a look. If we do upgrade your meter, this will be done remotely and we'll let you know once it's happened.

As the meter itself or its location won't change, all of the above drawbacks you've highlighted will stay the same. Also, the In Home Display (IHD) won't need changing as it will continue to work with the upgraded meter. There are different types of IHD and many show meter readings.

I appreciate customers like yourself and many others want to read their own meters. A vital part of the smart meter roll-out is to take this task away from customers as the meters send us readings automatically.

Hope this is of some interest Halifax_sux. Let me know if you need any more information as happy to help.

Malc

hss

Hello Malc.


Just to say thanks for your advice. Have now renewed fixed 2 year tariff. The advisor did start talking about the smart meter, but when I quoted your advice (plus another from the CEO office), they then backed off. I said I would agree to be contacted but would only have it installed when I felt more confident about them. He agreed!! So a positive result thankfully.


Regards Heather

Former_E.ON_Company_Representative:_Malc

oliverbrown wrote: »

All your T&C for all expired tariffs dating back to 2013 are listed on your website. There are only two T&C versions for Fix Online, the 2018 version and the current 2019 version.

Please can you link me to the T&C for the expired Fix Online product which included mandatory installation of a smart meter?

Hello oliverbrown and smart meters aren't mandatory. Customers can refuse our offers to fit them at any time.

Customers signing up to tariffs where we trialled smart meters as an agreed requirement of the deal could still refuse them when offered. There was no mention in the T&Cs of them being mandatory. At this point, the plan was to have a conversation with them about the options available at that specific time including, where appropriate, possibly moving them to another tariff. This plan has been abandoned and customers on these products can now refuse smart meters and stay on the tariff if they wish.

We've started removing references to the above trial. Consequently, there's no longer a link I can give you. As we've spoken about before, there are still other communications carrying the wrong information and we've been talking to the relevant people to have these changed too.

Thanks oliverbrown.

Malc

Former_E.ON_Company_Representative:_Malc

hss wrote: »

Hello Malc.


Just to say thanks for your advice. Have now renewed fixed 2 year tariff. The advisor did start talking about the smart meter, but when I quoted your advice (plus another from the CEO office), they then backed off. I said I would agree to be contacted but would only have it installed when I felt more confident about them. He agreed!! So a positive result thankfully.


Regards Heather

That's great Heather. Glad my advice helped and thanks for letting me know. It's appreciated.


Malc

John_the_Boy

Hi Malc,

I was thinking of going for the following rather than the fix online:
Fix and Boiler Cover v24
We'll contact you about smart meters and arrange the best time to fit them in your home. If we can't install them, you'll stay on this tariff
However I also do not want a smart meter. If I say no would this count as If we can't install them? Slightly cheeky interpretation I know but would prefer this tariff to the fix online but don't want a smart meter at this time.

Former_E.ON_Company_Representative:_Malc

John_the_Boy wrote: »

Hi Malc,

I was thinking of going for the following rather than the fix online:
Fix and Boiler Cover v24
We'll contact you about smart meters and arrange the best time to fit them in your home. If we can't install them, you'll stay on this tariff
However I also do not want a smart meter. If I say no would this count as If we can't install them? Slightly cheeky interpretation I know but would prefer this tariff to the fix online but don't want a smart meter at this time.

Morning John_the_Boy and thank you for your interest in our latest boiler related tariff.

You don't have to accept smart meters if you don't want them. It's a similar situation with Fix and Boiler Cover v24 as with my recent posts about various versions of Fix Online tariffs. For example, posts #115 (David_e), #118 (MothballsWallet) and #119 (arun_s).

You only need to agree to be contacted about smart meters. These meters are optional and you can turn down our offers to fit them whilst staying on the tariff. The relevant T&C is section 11.1 which says the following.

With this tariff you agree to be contacted during the tariff term for the installation of a smart meter.

There's more information about this tariff on our website. You can switch through there, too, if you wish.

Hope this explains John_the_Boy. Please let me know if you need any more details as happy to help.

Malc

oliverbrown

John_the_Boy wrote: »

However I also do not want a smart meter. If I say no would this count as If we can't install them? Slightly cheeky interpretation I know but would prefer this tariff to the fix online but don't want a smart meter at this time.

The full version is:

"We'll contact you about smart meters and arrange the best time to fit them in your home. If we can't install them, or you don't want a smart meter, you'll stay on this tariff."

Can the bit in bold I wrote be added to the E.on website, Malc, in order to avoid further confusion?