EON Smart Meters

Former_E.ON_Company_Representative:_Malc

Gerry1 wrote: »

Which tariff is this? I think you'll find the Ts & Cs state that you merely agree to be contacted about having a smart meter, not that it's mandatory.

Hello Gerry1 and happy to confirm, the T&Cs of all the Fixed Tariffs we're currently selling contain the condition that customers only agree to be contacted about smart meters. The relevant bit is section 11.1.

Hope this explains.

Malc

Former_E.ON_Company_Representative:_Malc

C.C. wrote: »

My mum had smart meters fitted by E-on last October. They made life a lot easier, as she struggled to read the old ones herself, and no longer had to do anything.

Fast forward to June, when her contract ended and we changed her supplier.
As expected, her meters are now dumb - we had been led to believe that they might have been updated (remotely) by then, but they hadn't.

There is absolutely no way she can attempt to read the gas meter herself.
In all that time, she had never tried to use the in-house display to get meter readings, so while visiting her last week (can't go often due to distance), I took readings from there.

The problem is, when I got home and compared the gas reading with past ones that I have kept a record of, it was obvious that something doesnt match - six weeks ago, the gas meter reading had been 001196, but the monitor is currently showing a reading of 014185!

Is it possible that the monitor is showing kw/h rather than m3?
I've done some quick calculations to try to test this theory, but my results are not coming out quite as close as I would have liked, but i might be doing it wrong.

As i said, there's no way my mum can check the actual meter reading to compare with the in-house monitor figure, and there's no one else she can ask either.

So, E-on, as this monitor is your piece of equipment, any suggestions what's going on, or whether i might be on the right lines with the kw/h theory?

Hello C.C. and sorry your mum has switched away.

The information on the In Home Display (IHD) will depend on which type your mum has. We've used several different types of IHD over the years. Some show the gas in kWh whilst others display it in cubic metres.

If it is in kWh, this will only be an approximation as the Calorific Value can change. It's always best to take readings directly from the meter. Totally understand, this isn't practical for your mum.

We'll begin to update many of the SMETS1 meters we're responsible for soon. This will restore a lot of the original smart features including the ability to send us readings automatically. We'll also do this where smart meters were installed by another supplier and where we're now the supplier. I suspect other suppliers have similar plans although can't say for sure.

Sorry this is a bit vague C.C.

Malc

Former_E.ON_Company_Representative:_Malc

Smodlet wrote: »

Malc seems to be here less and less, C.C. and I think Helena has been moved to another role so, if you want an answer quickly, you might be better using FB or Twitter. I hope you get this sorted soon.

Smodlet wrote: »

I think you and I have done all we can there, AndyCF. If our arguments do not sway the powers that be, we will just have to help each other.

It is a great shame, given the terrible first experience of Eon's customer service I endured the other day. The online chat operator called me in the middle of the proceedings and talked at me non-stop; I could not get a word in. She sounded on the edge of hysteria; gave me a splitting head ache.

Had I wanted to speak to someone, I would have called instead of going online. I like having a record of what was discussed. If I get her again, I will end the chat and start over.

Hello Smodlet and many thanks for your support. It's appreciated by both of us.

Helena isn't well and hasn't been in the office for a time. I've passed earlier posts from you and AndyCF up the food chain with good results. Help has been provided with some of our other tasks.

This should free up some time so I can spend longer on MSE. It won't be every day although this has never been the case. Hopefully significantly longer than of late.

I've replied about the poor experience you had with a Live Chatter on your post on our Feedback thread at the following link.

https://forums.moneysavingexpert.com/discussion/comment/76071509#Comment_76071509

I'm sorry this first contact wasn't what it should've been Smodlet.

Malc

Former_E.ON_Company_Representative:_Malc

AndyCF wrote: »

To be fair to them if you get through to the right person they are usually pretty good at fixing what you need, its more a question of (if its not a simple matter) getting *to* the right person who *can* sort it out, or at least provide some progress.

AndyCF wrote: »

Lets hope there's a return to "how it was"

Many thanks for your support, too, AndyCF. We really do appreciate it.

Malc

Former_E.ON_Company_Representative:_Malc

nigelbb wrote: »

I just received this text

The only problem is that when I signed up I did not agree to have a smart meter fitted. I agreed to be contacted about having a smart meter fitted.

The E.ON representative on this MSE Energy forum confirmed that this was the case for my tariff. Please could they confirm once more that I am not obliged to have a smart meter installed & can ignore this text?

nigelbb wrote: »

I'm past the "cooling off" period but as I didn't agree to have a smart meter fitted & it's a good tariff I wouldn't want to cancel anyway.

I had another text this time asking me for a suitable date & time to fit a smart meter. I sent a text back explaining that I didn't want one then got another presumably automated text that they would get back to me.

Hello nigelbb and happy to confirm, smart meters are optional and you can refuse our offers to have them installed.

As I mentioned in my reply to Gerry1 above, the T&Cs of all the Fixed Tariffs we're currently selling contain the condition that customers only agree to be contacted about smart meters. The relevant bit is section 11.1.

Hope this explains nigelbb.

Malc

AndyCF

E.ON_Company_Representative:_Malc wrote: »

Helena isn't well and hasn't been in the office for a time.

Hope she feels a bit better soon and its nothing major. Sending good vibes anyway.

As someone with various ongoing health bits/pieces myself I can understand.

E.ON_Company_Representative:_Malc wrote: »

I've passed earlier posts from you and AndyCF up the food chain with good results. Help has been provided with some of our other tasks.

That is excellent news. Quite happy to post honest feedback as I have done.

E.ON_Company_Representative:_Malc wrote: »

This should free up some time so I can spend longer on MSE. It won't be every day although this has never been the case. Hopefully significantly longer than of late.

Its never going to be perfect I realise. However 'some time' is better than 'little or no time at all'

E.ON_Company_Representative:_Malc wrote: »

Many thanks for your support, too, AndyCF. We really do appreciate it.

Malc

As my reply to the second quote (in this post) you're most welcome.

Former_E.ON_Company_Representative:_Malc

AndyCF wrote: »

Hope she feels a bit better soon and its nothing major. Sending good vibes anyway.

As someone with various ongoing health bits/pieces myself I can understand.


That is excellent news. Quite happy to post honest feedback as I have done.


Its never going to be perfect I realise. However 'some time' is better than 'little or no time at all'


As my reply to the second quote (in this post) you're most welcome.

Many thanks for your comments AndyCF.

Hopefully, Helena will be back in the not too distant future. I'll pass on your good vibes. She's greatly missed here too.

Thank you, too, for your feedback. All feedback - good and bad - is vital and I'm always happy to pass it on to the decision-makers.

Have a good day AndyCF and I hope your health issues improve.

Malc

nigelbb

E.ON_Company_Representative:_Malc wrote: »

Hello nigelbb and happy to confirm, smart meters are optional and you can refuse our offers to have them installed.

As I mentioned in my reply to Gerry1 above, the T&Cs of all the Fixed Tariffs we're currently selling contain the condition that customers only agree to be contacted about smart meters. The relevant bit is section 11.1.

Hope this explains nigelbb.

Malc

Thanks for the confirmation. I haven't in fact heard any more since the last text message.

Former_E.ON_Company_Representative:_Malc

nigelbb wrote: »

Thanks for the confirmation. I haven't in fact heard any more since the last text message.

You're welcome nigelbb. Happy to help.

Malc

Ignite

E.ON_Company_Representative:_Malc wrote: »

Hello Ignite and thanks for joining us and for your interest in smart meters.

I'm sorry we can't install them at the moment. It won't be the tariff that's the problem. We're still having issues in certain areas with things like the type of property, strength of the mobile phone signal or current metering set-up. To find out the specific reason, please talk to our smart meter specialists. They'll explain the difficulty and give you an idea of when the issue will be sorted.

We definitely have Saturday appointments available in two timeslots. These are 8am to 12pm and 12pm to 4pm.

Sorry again we're unable to install smart meters at this time Ignite.

Malc

I've looked again an it says that I can have a smart meter and gives me a day to choose (available into September), but there are no Saturday appointments listed. How do I get one then?