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Cheapest Boiler Cover Discussion

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  • I've been a Scottish Power HomeComfort customer for 13 months now. As well as the cover, an annual service is included in the price. Nearing the end of my first 12 months and still no service I contacted Scottish Power and was told a service would be arranged for me and that it was quite normal for this to come towards the end of the 12 months. Well, after 13 months and still no word I contacted them again and was astonished to be told that the service can take place up to 14 months from the start of the cover. I asked whether my second annual service would therefore come within the following ten months only to be told that it'd be within the following 14 months.

    So, it turns out that Scottish Power's 'annual boiler' service is actually every 14 months, and loyal customers can look forward to having paid a whole year without service after six years.

    Scottish Power HomeComfort: to be avoided unless you enjoy paying for things you don't get.
  • freeasabird
    freeasabird Posts: 197 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Surprise, surprise, our HomeCare 200 service agreement has gone up from £19 to £25.69 per month.

    I contacted the retentions section and was offered the Energy Extra 200 for £17 per month but I can't see any terms or conditons paperwork until after I take out the agreement.

    Apparently the rep isn't allowed to email or post any terms and conditions to me either until after I've taken out the agreement.

    I just have to take their word for it that this agreement is exactly the same as the Homecare 200 except that there's no accidental damage cover.

    I'm not one to take out an agreement without knowing what it covers so I decided to think about it.

    I was also offered the Homecare 200 for £21.00.

    Very tempted not to take out any agreement and take my chances with a local plumber but my family like a belt and braces approach.

    Any suggestions are gratefully received.
  • Cardew
    Cardew Posts: 29,063 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Rampant Recycler
    Very tempted not to take out any agreement and take my chances with a local plumber but my family like a belt and braces approach.

    Any suggestions are gratefully received.

    I think many of us would suggest you give way to your temptation;)

    BG's prices for this service have soared in recent years and when your boiler gets older they play the 'we can't get parts for your obsolete boiler' card
  • ihateyes
    ihateyes Posts: 1,326 Forumite
    Well, after 13 months and still no word I contacted them again and was astonished to be told that the service can take place up to 14 months from the start of the cover.
    Scottish Power HomeComfort: to be avoided unless you enjoy paying for things you don't get.

    i believe there t&c's state the service will be carried out within contract period
    Promo codes are never always cheaper..... isnt that right EuropCar?
  • ihateyes
    ihateyes Posts: 1,326 Forumite
    Surprise, surprise, our HomeCare 200 service agreement has gone up from £19 to £25.69 per month.

    I contacted the retentions section and was offered the Energy Extra 200 for £17 per month but I can't see any terms or conditons paperwork until after I take out the agreement.

    Apparently the rep isn't allowed to email or post any terms and conditions to me either until after I've taken out the agreement.

    I just have to take their word for it that this agreement is exactly the same as the Homecare 200 except that there's no accidental damage cover.

    I'm not one to take out an agreement without knowing what it covers so I decided to think about it.

    I was also offered the Homecare 200 for £21.00.

    Very tempted not to take out any agreement and take my chances with a local plumber but my family like a belt and braces approach.

    Any suggestions are gratefully received.

    google is a very powerful tool...... here is your t&c's

    http://www.google.co.uk/url?sa=t&rct=j&q=energy%20extra%20200%20terms%20and%20conditions&source=web&cd=3&cad=rja&ved=0CD8QFjAC&url=http%3A%2F%2Fwww.britishgas.co.uk%2Fcontent%2Fdam%2Fbritish-gas%2Fdocuments%2Fenergyextra-guide-and-terms-and-conditions.pdf&ei=vFo-UeS1H-Ky7Abf_IHYCQ&usg=AFQjCNHrZPIywA4bdPF49d_QRc0G3Fcgzw&bvm=bv.43287494,d.d2k
    Promo codes are never always cheaper..... isnt that right EuropCar?
  • cdy
    cdy Posts: 26 Forumite

    Scottish Power HomeComfort: to be avoided unless you enjoy paying for things you don't get.

    I'm inclined to agree, based on my current experience, which is documented in a separate thread.
  • mechtrev
    mechtrev Posts: 5 Forumite
    We have a service / insurance contract with Alpha aftercare costing £180 a year.
    Our combi boiler wouldn't work when we came home from work on Friday 8th March I telephoned the contact number as shown on the contract on Saturday morning to report the fault. Aplha telehoned my wife back during Sat afternoon to check status of boiler i.e. lights and gauges. She told them I had done all these checks on Friday evening. An engineer came out to us on Monday afternoon spent an hour checking the boiler deciced it needed a new part and he would have to order one from Alpha and would be in contact when part arrived.
    Had not heard from anyone by Wednesday evening so telephoned them again to be told that Alpha was now closed for the day and that someone would contact Alpha Thursday morning check progress of part and get back to me. At 10am Thursday morning I had not heard anything so I phoned them
    girl on phone at Alpha told me that part had been ordered from Italy and they were waiting for it, would check status of order and get back to me by 2pm. At 2.30 I telephoned them as they had not got back to me to be told that the part was in transit and would be with the engineer AM on Friday.
    I telephoned engineer on Friday at 1pm to see what time he would be with us so I could arrange someone to be at the premises. "Not got part yet will ring you when I get it"
    I telephoned help line again got put through to Alpha to be told that part on it's way they would contact me after they had checked status of delivery. I had not heard anything to ring back at 3pm.
    3.30 not heard so phoned again, got put through to Alpha got a fem on phone said hang on let me check, came back with "part in our stores have you not been told hang on let me get someone"
    Bloke came on phone then to tell me the whole story.
    " part was dispatched on Tuesday carrier could not get a signature for it so returned it back to Alpha, too late to get out today would be sent out on Monday for Tuesday delivery"

    We have now been without heating and hot water for a week and still we will have to wait another 4 days. We have just had the coldest week of the year with no heating.

    For this privilage we pay£180 a year.

    If anyone is considering buying an Alpha boiler I would recomend you not to,this is obviously the servicethey provide with their aftercare. I know that when our boiler is up for renewal I would not even put Alpha on my to look at list.
  • jaybeetoo
    jaybeetoo Posts: 1,381 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    mechtrev wrote: »
    For this privilage we pay£180 a year.

    If anyone is considering buying an Alpha boiler I would recomend you not to,this is obviously the servicethey provide with their aftercare. I know that when our boiler is up for renewal I would not even put Alpha on my to look at list.

    When you next change your boiler, get one with a 7 year warranty (10 years on the heat exchanger). Put the money you would have spent on insurance into a savings account to pay for the annual service and for any repairs once the warranty ends.
  • When my boiler cover was due, I did my research and opted to go with the well known company Corgi, a few months in and my boiler started acting up and knowing what the cause was rang Corgi, I stated that it had happened before and my previous plan with NPower had sorted it twice before over a few years being the the condensate was blocked and needed clearing and draining. Being very cold with no heating or hot water all day the customer advisor stated under the terms and conditions that as it was a preexisting fault that this was not covered, I told him it was a well documented fact that this model would do this if the condensate drain blocked, his reply was well a possible manufacturers fault is also not covered. A local plumber had me sorted in about 20 mins, cost me £30 and happy to pay it.

    Looked into Corgi Homeplan and the are a small company in Dumfries and bought the Corgi name to trade under and use contractors around the country. My DD has been cancelled which cost me another £30 and I have decided to self insure using an unused bank account to put what would have been my policy cost and use my local plumber who has all of his Gas Safe certificate .

    Please check the T&C, I didnt !

    Corgi HomePlan :wall::naughty:
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