Oneselect ceased trading

rnickster

Called them again and pre face the call stating I would be making a formal complaint if it wasn't resolved in 7 days.

Customer service lady sent through my final bill......to which I thanked her and asked when will I be refunded for my credit balance......I am suppose to get a link via email by Friday to initiate it.

Not holding my breath, but at least have a date I can work to with regards submitting a formal complaint. So will get drafting that letter

emmac1

Good to hear some people are moving towards closure. I've still heard nothing. I think they have forgotten about me

brewerdave

Still haven't had my issue resolved re opening read with One Select (lower than verified closing read with previous supplier).
I raised a week ago,not expecting a quick resolution (they haven't altered the credit carried forward onto the Together bill) but the phone calls from Glasgow numbers have started, presumably looking for payment of a bill I only saw seven days ago.:mad:

trinidadone

I did receive my bill from Together Energy. There were things on the bill which i did not understand. When I called, i spoke to an advisor, and asked my questions. I was told she was unable to answer my questions but would ask billing to call me. We agreed a time and date and guess what, no call back.

This triggered for me, a search for a better bill. I hope to join shell engery on 13th April.

I did get a call from Together Energy, but this was to do with why I was leaving. I told the guy it was because of a cheaper deal and a failed return call. The guy offered me a fixed rate three year bill which i declined.

rnickster

Well Friday has passed and surprise surprise, no email with a link to process my refund for the credit on my final bill! Time to get sending letters of complaint.

brewerdave

rnickster wrote: »

Well Friday has passed and surprise surprise, no email with a link to process my refund for the credit on my final bill! Time to get sending letters of complaint.

TE are useless - I raised a dispute for the carried forward One Select bill (incorrect meter reading used to open account) about 12 days ago; the agent assured that I would get an emailed confirmation - not a sausage

nigelbb

nigelbb wrote: »

I'm owed about £100 by OneSelect as I was in credit. I didn't pay anything to Together Energy for the two months that I was their customer as I cancelled the direct debit they took out without my permission. I sent them about ten emails offering to pay what I owe but didn't receive a single reply. If they ever get round to billing me I will of course pay but I'm not expecting a bill any time soon.

Together Energy finally sent me an email informing me that my final bill was available online. The email additionally stated:-

"Please note that the balance on your bill covers both, your closing balance with OneSelect and your closing balance with Together Energy. Therefore, once this single outstanding balance is addressed, your account will be settled and closed."

&

"As your account is in debit, we will attempt to take this balance from your nominated bank account in 7 days"

The bill is correct including money owed by OneSelect but as there is no direct debit set up Together Energy cannot take payment. There was no other information on the email or on the bill as to how I can pay them so I replied to the email offering to pay by cheque or bank transfer. I haven't received a reply nor on previous experience do I expect one at least not any time soon.

nickcc

nigelbb wrote: »

Together Energy finally sent me an email informing me that my final bill was available online. The email additionally stated:-

"Please note that the balance on your bill covers both, your closing balance with OneSelect and your closing balance with Together Energy. Therefore, once this single outstanding balance is addressed, your account will be settled and closed."

&

"As your account is in debit, we will attempt to take this balance from your nominated bank account in 7 days"

The bill is correct including money owed by OneSelect but as there is no direct debit set up Together Energy cannot take payment. There was no other information on the email or on the bill as to how I can pay them so I replied to the email offering to pay by cheque or bank transfer. I haven't received a reply nor on previous experience do I expect one at least not any time soon.

I'm in exactly the same position. The only queries I have is they refer to the tariff that we were all put on without our consent which clearly states that a charge of £30 per fuel will be made if you cancel before the end of the contract term which both you and I, together with many others, have done. They also show no indication of the credit that was owed from one Select on their bill.

masonic

nickcc wrote: »

The only queries I have is they refer to the tariff that we were all put on without our consent which clearly states that a charge of £30 per fuel will be made if you cancel before the end of the contract term which both you and I, together with many others, have done.

There is not, and cannot be, an early exit penalty from a deemed tariff imposed be a supplier of last resort. TE also confirmed this was the case several times.

nickcc

masonic wrote: »

There is not, and cannot be, an early exit penalty from a deemed tariff imposed be a supplier of last resort. TE also confirmed this was the case several times.

If that's the case then why does my bill clearly state that there is an early exit fee of £30 per fuel on my tariff.