Oneselect ceased trading

michael1234

Finally got my bill today after 9 months despite asking several times over the months?

Of course as expected it is for a huge amount. I have been preparing for this but do I have grounds for a complaint ?

Edit: Oh and they have had a direct debit in place for several months but haven't taken anything. Part of me wonders if this is deliberate so that if I didn't have the cash to repay then I wouldn't be allowed to change supplier.

masonic

michael1234 wrote: »

Finally got my bill today after 9 months despite asking several times over the months?

Of course as expected it is for a huge amount. I have been preparing for this but do I have grounds for a complaint ?

Edit: Oh and they have had a direct debit in place for several months but haven't taken anything. Part of me wonders if this is deliberate so that if I didn't have the cash to repay then I wouldn't be allowed to change supplier.

If you are referring to OneSelect, who have billed you directly, rather than Together Energy taking over your account, then I fear a complaint is likely to be quite ineffective. The company in administration will presumably have no obligation to handle your complaint within regulatory guidelines and even if it decided you were due some compensation, you'd need to join the queue of unsecured creditors who are unlikely to get paid.

It would be reasonable to request a payment plan if you needed to do so, but as you have prepared to repay the debt, it would be less hassle for you to simply pay the bill.

I'm confused as to how you've failed to receive a bill for 9 months, which presumably means since October last year.

michael1234

masonic wrote: »

If you are referring to OneSelect, who have billed you directly, rather than Together Energy taking over your account, then I fear a complaint is likely to be quite ineffective. The company in administration will presumably have no obligation to handle your complaint within regulatory guidelines and even if it decided you were due some compensation, you'd need to join the queue of unsecured creditors who are unlikely to get paid.

It would be reasonable to request a payment plan if you needed to do so, but as you have prepared to repay the debt, it would be less hassle for you to simply pay the bill.

I'm confused as to how you've failed to receive a bill for 9 months, which presumably means since October last year.

Sorry I wasn't clear. I mean Together Energy took over my account in the autumn of last year but have never given me a bill until today.

masonic

michael1234 wrote: »

Sorry I wasn't clear. I mean Together Energy took over my account in the autumn of last year but have never given me a bill until today.

Ah, ok, so you didn't get a final OneSelect bill through them after they took over on 14th December, nor any other bills. And they didn't manage to collect any payments using the DD they set up. You can't really hold them responsible for anything that happened prior to them being appointed by OFGEM on 14th December, but they've been in control for nearly 7 months.

I complained when they failed to issue me a final bill after leaving them, and after 8 weeks (having received no response) took my complaint to the Energy Ombudsman and was offered some compensation.

Your situation is even more inconvenient. If you can be bothered to go through this process it might be worth your while.

nickcc

michael1234 wrote: »

Sorry I wasn't clear. I mean Together Energy took over my account in the autumn of last year but have never given me a bill until today.

Does the bill include any way to pay your arrears, I'm still waiting for a bill that includes some way to pay the £9 I currently owe, the original bill just stated the amount outstanding would be collected from my Direct Debit which of course I closed after my switch to Pure Planet.

michael1234

nickcc wrote: »

Does the bill include any way to pay your arrears, I'm still waiting for a bill that includes some way to pay the £9 I currently owe, the original bill just stated the amount outstanding would be collected from my Direct Debit which of course I closed after my switch to Pure Planet.

NO and very good point nickcc !

I've now had enough and put in a complain with the ombudsman. No doubt in a year's time I'll be given a couple of tenners :mad:

nickcc

michael1234 wrote: »

NO and very good point nickcc !

I've now had enough and put in a complain with the ombudsman. No doubt in a year's time I'll be given a couple of tenners :mad:

Their collections department phoned a month or so ago and more or less demanded I pay by card over the phone, going on their past performance I refused as I have no trust with TE. I asked if there were an alternative way I could pay and was assured that the bill contained that info which of course it didn't. I emailed TE the same day and pointed out that there were no means to pay, I'm still waiting a reply.

brewerdave

nickcc wrote: »

Their collections department phoned a month or so ago and more or less demanded I pay by card over the phone, going on their past performance I refused as I have no trust with TE. I asked if there were an alternative way I could pay and was assured that the bill contained that info which of course it didn't. I emailed TE the same day and pointed out that there were no means to pay, I'm still waiting a reply.

I've decided that IF, Together Energy ever sort out my final OS bill credit correctly and hence ,the final Together bill, that I will ask them to set up a DD for the payment. I can then ensure that it's cancelled after they take the monies owing. I ,too, don't trust them with debit card details over the phone!!:)

boatman

Another tale of woe... Still waiting for credit to be returned. Eventually got the final one select bill, had several Together bills, all wrong. Moved out of the property, got a bill for that property even thought they were told I'd moved out, just a mess from start to finish.

emmac1

More trouble here too ...............
After months of trying to get a sensible response from TE (and having switched to Shell in the meantime), I received an email from TE saying my final bill was available on their Customer Portal and a DD would be taken within 7 days. I have not been given the opportunity to sign up for their portal (no customer number etc), so I emailed TE saying I had no way to access the final bill and had cancelled my OneSelect DD some time ago (having learned of the misery of others, where unauthorised amounts were taken). I then received an email from Opos debt management demanding I pay the final bill of £628 immediately.
I then called TE to say I needed a bill and was met with indifference and very little help. The bill would take 7-10 days, apparently, despite the 'first and final' Opos demand requiring immediate payment. A phone call to Opos was illuminating ............... it seems that ..... FROM MIDNIGHT YESTERDAY, ALL TE ACCOUNTS HAVE BEEN FROZEN. The Opos advisor was very helpful, telling me NOT to pay the bill, as many of those sent out were wrong. He also assured me the Opos email would not have a negative impact on my credit rating. Phew!
Good luck to all those who have had similar experiences