Oneselect ceased trading

michael1234

Received my decision from the ombudsman today. Essentially a hundred quid plus guarantee they will correct my bill but the figures can't be agreed upon because they depend on the OneSelect administrators giving TogetherEnergy more information !

God knows how long it will all take.

antrobus

emmac1 wrote: »

.... A phone call to Opos was illuminating ............... it seems that ..... FROM MIDNIGHT YESTERDAY, ALL TE ACCOUNTS HAVE BEEN FROZEN. The Opos advisor was very helpful, telling me NOT to pay the bill, as many of those sent out were wrong. He also assured me the Opos email would not have a negative impact on my credit rating. Phew!
Good luck to all those who have had similar experiences

That's good to know.

I have had a similar experience. I too owe TE money, but not as much as they want, as their bills were wrong. I told Opus the account was in dispute and being dealt with by TE's resolution team. Supposedly,

brewerdave

I've been arguing with TE since 29th March over an incorrect final One Select bill (and carried forward credit)which they supplied . I won't pay the final TE bill until its sorted.

Multiple phone calls, emails (including complaints) - nothing further has happened since I got the TE/OPOS threat letter dated 8th July. TE really are a shower of s**t!

emmac1

Finally received a final bill, three times what I expected and it turns out the meter readings are wrong. Emailed with copies of previous bills and screen shots of online meter readings plus photos of the meter itself from back when all this nonsense started. I've heard nothing since ............

emmac1

....... and the OneSelect account credit was ignored, of course

brewerdave

brewerdave wrote: »

I've been arguing with TE since 29th March over an incorrect final One Select bill (and carried forward credit)which they supplied . I won't pay the final TE bill until its sorted.

Multiple phone calls, emails (including complaints) - nothing further has happened since I got the TE/OPOS threat letter dated 8th July. TE really are a shower of s**t!

ANOTHER month has gone by ....and nowt!! So I've raised a complaint with the Ombudsman -my first written complaint to TE was 28th May - don't want the TE bill to come back and bite me in the bum sometime next year:mad:

michael1234

The ombudsman's decision has been ignored by Together Energy. Today the month in which they were given to implement the "remedies" expired. They clicked the button to say they have implemented them all whereas in fact none of them have been done.

Now it seems I must wait a further 2 weeks to give them more time before I can escalate further.

ALso, I've just noticed that the the direct debit TE started in August is not showing on my bill ! So I've been paying £144 per month since August and yet my bills show no payments received. I've contacted them but shan't hold my breath for their response.

This wasting time like this is really winding me up.

emmac1

I had planned to escalate to the ombudsman myself, as TE seem unable to generate a correct final bill since I switched to Shell, despite having all the information required (copies of bills and meter readings) emailed to them. They say they are 'working on producing a correct bill', but, from the experiences described on the forum, I cannot see much point in involving the ombudsman as TE seem to ignore their instructions. I do hope interest is not being added to the outstanding amounts while they are getting their act together (or not).

brewerdave

brewerdave wrote: »

ANOTHER month has gone by ....and nowt!! So I've raised a complaint with the Ombudsman -my first written complaint to TE was 28th May - don't want the TE bill to come back and bite me in the bum sometime next year:mad:

So now I've had a resolution offered by Together Energy via the Ombudsman - they will recalculate the One Select bill (after raising initial readings with First Utility/Shell) , use this to correct the final TE bill, and pay me £50 for inconvenience - I've accepted so it will be interesting to see if anything happens!:)

emmac1

After months of trying to resolve this directly with TE (not yet involved the ombudsman), I received a letter from Together Energy saying Resolvecall will be taking over. They have not yet produced a correct final bill, with the right meter readings and taking into account the credit on my OneSelect account. I called Resolvecall to explain and they were very understanding, putting my case on hold for a fortnight while TE come up with a correct bill. I'll not hold my breath.

Anyone else still trying to sort the TE mess out?