Oneselect ceased trading

brewerdave

Not sure if my account is finally sorted or not ! Never received the imaginary credit which the resolution specialist had (wrongly ) calculated back in November 2019 after the Ombudsman complaint.
But out of the blue at the end of April, I received a letter and a cheque for a different amount saying that my account was now closed ! Found my log in details for TE website and discovered that a new final bill had been produced 22nd April 2020, and the bill produced and presented via the Ombudsman ,had vanished !!
. Only trouble was that the new "final" bill showed that I owed the amount that they had sent me a cheque for !!! I've banked it anyway and await further proceedings with interest  

emmac1

Keep us posted, Dave! I'm enjoying my fortnight's stay of execution and refuse to chase it any more. Resolvecall have copies of all emails and bills sent to OE and TE, plus I did all the (very simple maths for them) , so it's up to them and TE to sort it out now

brewerdave

The crazy thing about the situation ,is that I would have happily settled this final attempt at a closing bill - because it includes £80 compensation which dwarfs the amount of  missing OS credit that the original argument was about.
There are some awful tales on a TE customer Facebook page - some appear to be £x00s out of pocket.

emmac1

I didn't realise we could be compensated for all this hassle. Maybe I should involve the Ombudsman after all.

brewerdave

emmac1 said:

I didn't realise we could be compensated for all this hassle. Maybe I should involve the Ombudsman after all.

They offered £50 even before the Ombudsman could start the investigation - I think someone upped it to £80 when they did the recalculation in April and realised that they hadn't paid out the original £50 from 6 months before 

emmac1

Thanks Dave, I have just emailed the ombudsman about this, as there doesn't seem to be the option to report an energy company at the moment. Fingers crossed

michael1234

Just to update. I've paid every direct debit on time and in full since they started charging me around a year ago. A year's worth of direct debits still don't show on any of my bills.
I was (foolishly) waiting for my account to be sorted out so I knew exactly how much I owed and went through  the ombudsman at one stage which at least eventually provided an accurate bill as of about 6 months ago.
I've now taken the plunge and switched. The first communication from TE about it was today when _they_ seem to have cancelled my direct debit. I really don't know why considering I will probably end up owing them money. I have of course contacted them giving as concise detail as I could and including the agreed bill from the Ombudsman but no answer after nearly 2 weeks as usual. I shall wait another 8 weeks and raise another case wit the Ombudsman.

My biggest fear is they will simply pass the debt onto a debt recovery agency which will be for the wrong amount (more than £1,000 wrong as 12 monthly DD payments not included).

By the way, I started to get a lot of notification emails from MSE for every single post to this thread. Anyone else? I wonder why and how to reduce them ?

Gerry1

michael1234 said:

By the way, I started to get a lot of notification emails from MSE for every single post to this thread. Anyone else? I wonder why and how to reduce them ?

In the thread list, click on the symbol to the left of the thread title; it's mis-described as 'Bookmark'.