MSE News: Small energy supplier One Select stops trading - what you need to know

masonic

nickcc wrote: »

Won't TE just set up another direct debit as they did following my cancellation of my DD to one select. I only ask as I will certainly cancel my DD if they are unable to set up a new one without my authorisation.

I will be keeping a lookout for any new DD. It takes at least 4 working days from when it is visible in online banking to when the first payment can be taken, so plenty of time to cancel if things haven't progressed on the online account / billing front.

nickcc

masonic wrote: »

I will be keeping a lookout for any new DD. It takes at least 4 working days from when it is visible in online banking to when the first payment can be taken, so plenty of time to cancel if things haven't progressed on the online account / billing front.

Just cancelled the TE DD so will be doing the same. The request from TE for their last payment to Santander was the 18th but the actual funds were transferred on the 21st so, as you say, we should have sufficient time to cancel any new DD.

alex26c

I spoke to EDF yesterday, my switch is supposed to have gone OK this time. I'm waiting for an official confirmation. Maybe it was just a delaying tactic from TE.

nigelbb

nickcc wrote: »

I cancelled my OS DD as soon as I'd heard about the problems posted on this thread. My payment with OS was due the 22nd Dec but I cancelled prior to this. TE set up a new DD without my knowledge and have taken two payments this month one on the 2nd and the other on the 18th so yes they can set up a new DD without permission from the account holder. My bank is also Santander.

However when they do set up a DD without permission you can insist on your bank giving you an immediate refund under the DD Guarantee. I noticed the DD set up before they had taken any money so called up my bank & got it cancelled.

Together should have informed you that they were setting up a DD & when they were taking it.

nickcc

nigelbb wrote: »

However when they do set up a DD without permission you can insist on your bank giving you an immediate refund under the DD Guarantee. I noticed the DD set up before they had taken any money so called up my bank & got it cancelled.

Together should have informed you that they were setting up a DD & when they were taking it.

I think perhaps we can all agree that Together Energy are extremely poor communicators.

brewerdave

Together Energy have updated their website re OS customers - but all that seems the have changed in the FAQs is that they have put back having the accounts set up and are now saying final OS bills by 14th Feb.:(

nickcc

brewerdave wrote: »

Together Energy have updated their website re OS customers - but all that seems the have changed in the FAQs is that they have put back having the accounts set up and are now saying final OS bills by 14th Feb.:(

What a load of tosspots.

brewerdave

brewerdave wrote: »

Together Energy have updated their website re OS customers - but all that seems to have changed in the FAQs is that they have put back having the accounts set up and are now saying final OS bills by 14th Feb.:(

I wonder whether the bill that THEY produce, will be the same as the one I downloaded from the OS site on 9th Jan. Or will the meter reads be "massaged" to increase Together's share:(

masonic

brewerdave wrote: »

I wonder whether the bill that THEY produce, will be the same as the one I downloaded from the OS site on 9th Jan. Or will the meter reads be "massaged" to increase Together's share:(

The bill I downloaded from the OS site was already "massaged" to decrease the amount of energy OS would need to sell to me at a loss. If it goes much lower it will look as though my meter was running backwards during December.

sdpoo

Still waiting!

Had this via email on Mon 11th Feb after complaining about my refund:

As a former OneSelect customer you are entitled to receive a final bill covering your time with them. We have now started the process of sending out the final bills and you can expect to receive your final bill by Thursday 14th of February.

Our team is working hard to determine each bill with accuracy, and your final bill will be sent to you as soon as it has been calculated.

Your bill will show whether you are in credit or debit from your time at OneSelect. We will also explain what will happen next and what you need to do to bring your account in order.

Your bill will be delivered to you electronically. Please keep an eye out for an email with a link to your final OneSelect bill in the next 10 working days. If you have not received it by then, please do not hesitate to contact us.





If you require any further assistance please let me know

Thanks,

Sara Hutton
Together Energy
Tel: 0333 150 1699

This is quite ironic considering OneSelect had already generated my final bill, and I've sent a copy of my final bill to Together Energy.