Faulty Dyson - Argos

McKneff

Thats twenty minutes of me life I will never get back again.

bery_451

My point that I am trying to make here is customer service. If it was good customer service they would have exchanged/refund after hearing circumstances. They don't have to according to legals and sod you off to manufacturer = bog standard/poor customer service.

We visit well known retailers for their supposedly good customer service. We make the effort to walk or expense fuel driving there to pick up and collect goods and pay extra compared to online prices for peace of mind that if anything happens the retailer will take care of us.

However the 2nd point i'm trying to make is what's the point of going to retailers if their service has gone done the toilet when you might as well buy online for cheaper and get it delivered for free? Unless your from medieval times with no plastic card to pay with and have only cash.

A retailer shop that prioritises legals over customer service is destined to be doomed.

I give you an example to illustrate my point. I don't have to legally pay tv license, now you tell me what would the judge say if I go to court and explain my legal defence for not paying tv license?

If retailer shop workers are becoming like defence lawyers to sod you off instead of good customer service then they are simply just shooting themselves in the foot.

boo_star

bery_451 wrote: »

My point that I am trying to make here is customer service. If it was good customer service they would have exchanged/refund after hearing circumstances. They don't have to according to legals and sod you off to manufacturer = bog standard/poor customer service.

We visit well known retailers for their supposedly good customer service. We make the effort to walk or expense fuel driving there to pick up and collect goods and pay extra compared to online prices for peace of mind that if anything happens the retailer will take care of us.

However the 2nd point i'm trying to make is what's the point of going to retailers if their service has gone done the toilet when you might as well buy online for cheaper and get it delivered for free? Unless your from medieval times with no plastic card to pay with and have only cash.

A retailer shop that prioritises legals over customer service is destined to be doomed.

I give you an example to illustrate my point. I don't have to legally pay tv license, now you tell me what would the judge say if I go to court and explain my legal defence for not paying tv license?

If retailer shop workers are becoming like defence lawyers to sod you off instead of good customer service then they are simply just shooting themselves in the foot.

Your request was completely unreasonable though.

I'd always expect a retailer to want to check a product before responding. That they themselves can't do that immediately isn't a problem.

The vast majority of people can do without a vacuum cleaner for a few weeks.

[Deleted User]

bery_451 wrote: »

My point that I am trying to make here is customer service. If it was good customer service they would have exchanged/refund after hearing circumstances.

I continue to be unsure as to why you are still posting about this?

You have yet to receive even one response which agrees with you.

You really are flogging a dead horse now.

shaun_from_Africa

Moneyineptitude wrote: »

. You really are flogging a dead horse now.

Which begs the questions, how long ago was the horse purchased before it died? does the OP have to return it back to the seller to the farm/stables it came from? and what are they expected to do until they get a replacement horse?

shaun_from_Africa

bery_451 wrote: »

I give you an example to illustrate my point. I don't have to legally pay tv license, now you tell me what would the judge say if I go to court and explain my legal defence for not paying tv license?

I've read that a couple of times and I still can't see any relevance whatsoever to your original point.

Browntoa

I've got a Gtech and the motor exploded after 9 months.

I could have gone to the retailer and complained and wasted ages or , as I did, rang Gtech direct and a whole new motor unit arrived next day.

I was without a working vacuum for 14 hours....

bris

Browntoa wrote: »

I was without a working vacuum for 14 hours....

Wow, that must have been such a terrible situation to be in, how on earth did you manage?

pulliptears

I'm a slattern. I've not put the hoover on since Monday. Funnily enough I've not disappeared under a mountain of dust and bunnies. You can barely tell.
I suspect on a good week Dyson could have picked up your cleaner and had it returned within those 5 days.

Spank

shaun_from_Africa wrote: »

I've read that a couple of times and I still can't see any relevance whatsoever to your original point.

I'm glad someone posted this & I wasn't just having "a thick moment"