Faulty Dyson - Argos

[Deleted User]

bery_451 wrote: »

Problem is I need a vacuum this weekend so I cant wait till next week.

I'm afraid you'll be using a dustpan and brush this weekend, unless as others suggested you borrow a vacuum from a friend or relative or neighbour.

There is no way to hurry the process and, certainly, Argos won't simply replace your unit with a brand new one without any investigation of your complaint.

sheramber

https://www.which.co.uk/consumer-rights/advice/can-i-get-a-refund-on-a-digital-download#get-a-refund-repair-or-replacement

check the Repair and Replacement section

bery_451

Argos inspected the Dyson earlier and they seen the fault in front of their eyes yet they are still sodding me off to Dyson.

Why should i go through the embarrassment of borrowing a neighbour vacuum or causing inconvenience to the neighbour at the weekend when I bought a brand new Dyson from a well known retail shop? Why should the neighbour help as I believe the retailer should help. I spent that bit extra and the hassle of going to the shop premises to carry the item out myself for that peace of mind compared to buying it cheaper online and getting it delivered for free.

Generally speaking ignore all these circumstances and just like to know from a general point of view do I have any rights with the retailer at all? Does the retailer have any obligations during the 1st year?

Theres a mention in this thread that argos changed their returns policy last year. What is this change and are all retailing shops are following this new law that favours retailers shops over consumers that I am not aware of?

BoGoF

If you would answer the question that has been asked a few times now.......how many months is the 'few months' since you bought it?

It makes a big difference.

NotRichAtAll

what is embarrassing about saying "Edith my dyson is broken can i borrow your hoover for 10 minutes?"

Or is you house that filthy that you cannot go another couple of days without hoovering?

either way your up the creek without a hoover

powerful_Rogue

bery_451 wrote: »

Argos inspected the Dyson earlier and they seen the fault in front of their eyes yet they are still sodding me off to Dyson.

Why should i go through the embarrassment of borrowing a neighbour vacuum or causing inconvenience to the neighbour at the weekend when I bought a brand new Dyson from a well known retail shop? Why should the neighbour help as I believe the retailer should help. I spent that bit extra and the hassle of going to the shop premises to carry the item out myself for that peace of mind compared to buying it cheaper online and getting it delivered for free.

Generally speaking ignore all these circumstances and just like to know from a general point of view do I have any rights with the retailer at all? Does the retailer have any obligations during the 1st year?

Theres a mention in this thread that argos changed their returns policy last year. What is this change and are all retailing shops are following this new law that favours retailers shops over consumers that I am not aware of?

Argos could take the Dyson and send it to Dyson to be repaired, however it will take a lot longer then what they are legally suggesting.

bery_451

powerful_Rogue wrote: »

Argos could take the Dyson and send it to Dyson to be repaired, however it will take a lot longer then what they are legally suggesting.

The question is why didnt they?

Won't it be easier, quicker and economical for them to simply just exchange it instead of investing a lot of man hours and time in the shop for their repair route? I'm sure replacing a Dyson won't crash their share price on the london stock exchange.

BoGoF

They don't need to exchange it....is it over 6 months old or not, simple question

bery_451

BoGoF wrote: »

If you would answer the question that has been asked a few times now.......how many months is the 'few months' since you bought it?

It makes a big difference.

3-4 months. Why? What's the difference of amount of months relates to consumer rights?

I thought within 1st year. Maybe I was ignorant all this time and wasn't aware of these new laws. What are these new laws?

Once I read the new laws and find out they are not in consumers favours there's no point of me continuing addressing my complaint in this thread and get it closed.

takman

bery_451 wrote: »

Why should i go through the embarrassment of borrowing a neighbour vacuum or causing inconvenience to the neighbour at the weekend when I bought a brand new Dyson from a well known retail shop? Why should the neighbour help as I believe the retailer should help. I spent that bit extra and the hassle of going to the shop premises to carry the item out myself for that peace of mind compared to buying it cheaper online and getting it delivered for free.

I can't see how is's embarrassing at all and it certainly won't inconvenience them because Vacuum Cleaners aren't exactly used that much.

bery_451 wrote: »

3-4 months. Why? What's the difference of amount of months relates to consumer rights?

I thought within 1st year. Maybe I was ignorant all this time and wasn't aware of these new laws. What are these new laws?

Once I read the new laws and find out they are not in consumers favours there's no point of me continuing addressing my complaint in this thread and get it closed.

Well the 6 months rule has been in place since at least the Sale of Goods Act 1979 so not exactly new, this is now replaced by the consumer rights act 2015 which is similar.

bery_451 wrote: »

The question is why didnt they?

Won't it be easier, quicker and economical for them to simply just exchange it instead of investing a lot of man hours and time in the shop for their repair route? I'm sure replacing a Dyson won't crash their share price on the london stock exchange.

For all they know you could have broken it so they have a right to get it inspected because they do anything. It is also obviously most economical for them to get it repaired by the manufacturer if their is a fault compared to giving you a brand new one.