Faulty Dyson - Argos

DCFC79

bery_451 wrote: »

So profits are more of a priority to them than customer service. Never shopping at Argos again. :mad:

That's nice to know, loads of other customers will carry on shopping there.

powerful_Rogue

bery_451 wrote: »

Ok with black friday sales coming and christmas shopping around the corner I hope this thread can warn consumers to think twice before buying from a high street shop.

In summary if high street shops after service tells consumers to sod off without looking after them within the 1st year of purchase then what is the point of going to the high street store when you can order for cheaper and get it delivered for free from online.

I worry if this continues then you will see ghost town centres around the UK with shops closing down losing the battle to online shopping. Thousands of jobs will be lost and it will be all doom and gloom on the high streets which will affect the uk economy even more worse. Only a few selected shops will remain open in selected areas.

This will definitely happen if after sales customer service at brick and mortar shops won't get any better.

Argos thinks it may save a £couple hundred quid by sodding me off however they don't realise if they don't change their ways with customer service they will turn into ghost shops give or take within a few years and their share prices will definitely crash where mike ashley is waiting to scoop them up for cheap. What a waste! :eek:

I shall be going to Argos tomorrow to purchase two Google chromecasts.

1974Marie

The replies to me are nothing short of terrible. I can deal with that. It's the pressing of the thanks buttons I feel is pack mentality.

powerful_Rogue

1974Marie wrote: »

The replies to me are nothing short of terrible. I can deal with that. It's the pressing of the thanks buttons I feel is pack mentality.

Terrible in what sense? I can see no rudeness, just people offering the OP advice which she won't accept.

1974Marie

Just making me feel unwelcome or a bit thick. I have got my note book out now.

powerful_Rogue

1974Marie wrote: »

Just making me feel unwelcome or a bit thick. I have got my note book out now.

You did describe a broken vacuum as a 'terrible situation'.
What's the note book for?

DoaM

powerful_Rogue wrote: »

What's the note book for?

Don't tell him, Pike!

bery_451

Browntoa wrote: »

Have you tried dealing with Amazon ? " Go to the manufacturer"

Have you tried dealing with an eBay seller " go to manufacturer"

Buying from Currys pc world " go to manufacturer"

Your argument is is flawed again

Thats exactly my point. Why buy from in store where you might as well buy for cheaper online with free delivery?

After the terrible customer service i experienced earlier at argos instore then whats the point of buying instore nowadays?

bery_451

BoGoF wrote: »

And now it's rant time. A lot of uninformed nonsense being spouted there.

If any business just exchanged broken goods for new just like that then they wouldn't last long. What makes you think you would have more rights buying online.

I disagree any brick and mortar retail shop has to put customer service on top of agenda otherwise they will lose to online and become extinct.

Heard john lewis stores are having problems and its not by coincidence that their customer service has declined over the years.

bery_451

Moneyineptitude wrote: »

If they simply replaced your "faulty" cleaner then they'd then be left with the cost of disposing of a used vacuum. They don't want to take the hit on profits such action would produce.

Some years back, there was a time when retailers generally did absorb the cost of such returns in the name of good customer service. Falling sales in the high street have rather put paid to this goodwill.

It has never been your legal right to return old products and be provided with a brand new replacement.
The law states that you have to show the item has an inherent fault and, even then, the retailer decides whether to repair, refund or replace at their discretion.

Havent you heard of argos ebay store or argos clearance warehouses where they sell refurbished/graded items a bit cheaper? Theres no disposal or waste going on otherwise your right on them losing profits.