Eversmart saying my deal isn't fixed.

JohnB47

Hengus wrote: »

You might like to take a look at this table from Citizens Advice before making a decision:

https://www.citizensadvice.org.uk/about-us/how-citizens-advice-works/citizens-advice-consumer-work/supplier-performance/energy-supplier-performance/compare-domestic-energy-suppliers-customer-service/

Ahh, I see. Thanks. I'm well warned.

MABLE

Further information from Ofgem say that Eversmart are paying by instalments and the final instalment is due March 2019.

nxdmsandkaskdjaqd

Anyone had a reply from the ombudsman service regarding Eversmart and their deal not being fixed? I received this automated reply this morning:

This is an automated notification to tell you that your case is progressing and its status has changed to Ready for investigation.

Having allowed time for both parties to provide evidence to support their case the issues will now be investigated based on the information we have received.

We will keep you updated about the course of the investigation.

JohnB47

I contacted OFGEM to flag this as a major problem but haven't contacted the Ombudsman yet. OFGEM came back to me asking for further details, which I supplied.


I was waiting for a response to my latest complaint to Eversmart that they simply closed my earlier one without any explanation - just 'Case Closed'.


Then I saw Post #124 on this thread and I though, OK, things are happening now.


Now that I see your post, I've decided to take the 'Case Closed' email as a deadlock message and I'll now contact the Ombudsman.


Oh and I've just received an email from Eversmart:


" Hi Mr XXXX YYYY

You may have watched The Martin Lewis Money Show last week. During the beginning of the show, he addressed our game changing new tariff; Family Saver Club.

Martin says that “If the interest's over 2% then it is a good deal”. He also gave extra reassurance: “if the company was to go under then you’re protected”.

At Eversmart, you’ll be pleased to know that we’re offering 12% annual interest!

Have you had your quote yet? Call 0161 332 0022 today to find out how much you can save on the cheapest fixed energy tariff on the market.

Thanks

Eversmart"


I can't believe that Martin is recommending anything from this company.

MABLE

JohnB47 wrote: »

I contacted OFGEM to flag this as a major problem but haven't contacted the Ombudsman yet. OFGEM came back to me asking for further details, which I supplied.


I was waiting for a response to my latest complaint to Eversmart that they simply closed my earlier one without any explanation - just 'Case Closed'.


Then I saw Post #124 on this thread and I though, OK, things are happening now.


Now that I see your post, I've decided to take the 'Case Closed' email as a deadlock message and I'll now contact the Ombudsman.


Oh and I've just received an email from Eversmart:


" Hi Mr XXXX YYYY

You may have watched The Martin Lewis Money Show last week. During the beginning of the show, he addressed our game changing new tariff; Family Saver Club.

Martin says that “If the interest's over 2% then it is a good deal”. He also gave extra reassurance: “if the company was to go under then you’re protected”.

At Eversmart, you’ll be pleased to know that we’re offering 12% annual interest!

Have you had your quote yet? Call 0161 332 0022 today to find out how much you can save on the cheapest fixed energy tariff on the market.

Thanks

Eversmart"


I can't believe that Martin is recommending anything from this company.

I didn't get the impression he was. They are only offering interest of 1%. Martyn is saying if they were to offer 2% then it would be a good deal.

JohnB47

MABLE wrote: »

I didn't get the impression he was. They are only offering interest of 1%. Martyn is saying if they were to offer 2% then it would be a good deal.

Fair enough. So Eversmart are simply twisting his words (and the facts, I think) to make it sound like he's giving them a recommendation.

tg99

JohnB47 wrote: »

I contacted OFGEM to flag this as a major problem but haven't contacted the Ombudsman yet. OFGEM came back to me asking for further details, which I supplied.


I was waiting for a response to my latest complaint to Eversmart that they simply closed my earlier one without any explanation - just 'Case Closed'.


Then I saw Post #124 on this thread and I though, OK, things are happening now.


Now that I see your post, I've decided to take the 'Case Closed' email as a deadlock message and I'll now contact the Ombudsman.


Oh and I've just received an email from Eversmart:


" Hi Mr XXXX YYYY

You may have watched The Martin Lewis Money Show last week. During the beginning of the show, he addressed our game changing new tariff; Family Saver Club.

Martin says that “If the interest's over 2% then it is a good deal”. He also gave extra reassurance: “if the company was to go under then you’re protected”.

At Eversmart, you’ll be pleased to know that we’re offering 12% annual interest!

Have you had your quote yet? Call 0161 332 0022 today to find out how much you can save on the cheapest fixed energy tariff on the market.

Thanks

Eversmart"


I can't believe that Martin is recommending anything from this company.

I got this email too and noted that at the bottom it said they have changed their terms and conditions and these can be seen online. Have only had a quick skim read thus far but a few things that jump out (relevant to me) compared to the original terms in place when signed up in 2017:

- now says that we agree to receive all communications electronically by email or via our online accounts. From what I could see when I last logged in, there is no ‘inbox’ online, rather just the Invoices section. And as such, any communications I have ever received have always been via email. I also note that I never receive email notifications that new invoices have been uploaded. So, the above obviously highlights the potential for them to give you 30 days notice of a price hike by just putting the letter stating this in your Invoices section online and thus unless you check your account regularly you might never realise it has happened.

- says they can’t increase tariff on fixed term contract “unless your contract changes” which later on in the terms says can be done at any time (but they must give 30 days notice if it is a disadvantageous change). That said, I think the regulator is pretty clear that fixed tariffs can’t be changed in this way and it seems in responses above that Eversmart is not arguing that they are able to change the contract but rather that the ‘fixed’ contract never really existed as it was really a variable one and they made an error in how it was presented in welcome packs and on the website?

- they will send a ‘statement of renewal / contract expiry notice’ 42-49 days before expiry if on a 12 month fixed contract outlining options. I assume this is in line with the regulator’s recommended practice but I certainly never received any communication ahead of my expiry and nor did the couple of other people I know on the same contract.

- for those paying by DD, they now require up to date meter reads at least every 30 days

- the reference to a £20 loyalty payment at the end of fixed tariff is no longer present

Nautical_Lodge

My first post as I just realised I am caught up in this. I am an Eversmart customer who signed up in June 18 to their Northern Glory Tariff, at the time I thought it was variable but was pleased to see in the Welcome Pack & Conf letter that it was in fact "Guaranteed" for a year. Now just had the email from them suggesting that Martin recommends their Family Saver Deal and was curious so did the sums and discovered over a year it was in fact £300 more expensive than the Northern Glory deal I "thought" I was on, so just called Eversmart for a quote on the Family Tariff, 1st thing the agent asked me to do was confirm that I was on the Simply Saver variable Tariff, I said no and quoted from my welcome pack that I was on the "Guaranteed" Northern Glory Tariff, and was further told that I was never on the Northern Glory Tariff as they changed it before the supply date & went on to assure me that I had been sent a letter/email 30 days earlier ( interesting in itself because 30 days earlier I hadnt even applied to Switch) . Now checking my estimated usage against the Simply Saver tariff I see that it in fact £464 pa more expensive. So spoke to a Manager who basically said the same thing but making me aware that I wasnt the only one to be dissatisfied but that the Company was taking this stance that they never offered a "Fixed" tariff and that they had informed customers when they had changed their Tariffs, but would abide by any future OFGEN ruling
Also checked my account on the customer portal and there is no mention of what Tariff I'm on or indeed any change to it, no bills or invoices after 5 months of supply, and also no request to change my DD payments to account for the extra £464 a year - So I see a pattern emerging here !, and now have they cheek to mislead us with quotes from Martin about their Family Saver Deal - Even if that is a good deal on paper when compared with current rates I dont think it would be wise to pay in advance to a Company who behaves like this and is already being investigated. MSE shold distance themselves from this Company and make us all aware of the practices they are using

matelodave

What does your welcome pack say. It should have details of the deal that you have with them.

I trust you downloaded and saved it along with copies of the T&C's that were relevent at the time you contract started and all the other bills and correspondence that you've had with them.

MABLE

tg99 wrote: »

I got this email too and noted that at the bottom it said they have changed their terms and conditions and these can be seen online. Have only had a quick skim read thus far but a few things that jump out (relevant to me) compared to the original terms in place when signed up in 2017:

- now says that we agree to receive all communications electronically by email or via our online accounts. From what I could see when I last logged in, there is no ‘inbox’ online, rather just the Invoices section. And as such, any communications I have ever received have always been via email. I also note that I never receive email notifications that new invoices have been uploaded. So, the above obviously highlights the potential for them to give you 30 days notice of a price hike by just putting the letter stating this in your Invoices section online and thus unless you check your account regularly you might never realise it has happened.

- says they can’t increase tariff on fixed term contract “unless your contract changes” which later on in the terms says can be done at any time (but they must give 30 days notice if it is a disadvantageous change). That said, I think the regulator is pretty clear that fixed tariffs can’t be changed in this way and it seems in responses above that Eversmart is not arguing that they are able to change the contract but rather that the ‘fixed’ contract never really existed as it was really a variable one and they made an error in how it was presented in welcome packs and on the website?

- they will send a ‘statement of renewal / contract expiry notice’ 42-49 days before expiry if on a 12 month fixed contract outlining options. I assume this is in line with the regulator’s recommended practice but I certainly never received any communication ahead of my expiry and nor did the couple of other people I know on the same contract.

- for those paying by DD, they now require up to date meter reads at least every 30 days

- the reference to a £20 loyalty payment at the end of fixed tariff is no longer present

The £20 bonus was never applied to all fixed tariffs but in my case they said it would be applied. My fix started in May 2017 and is the Fix Price Special deal.