Eversmart saying my deal isn't fixed.

JohnB47

molerat wrote: »

I have now figured out the dates to supply readings for both mine and my daughter's accounts. This month's bill was considerably lower than previous months due to them using an actual read rather their double my actual daily use estimate for the period between my end of month read and bill date.

I'm assuming the last day of the month but I haven't had a bill since submitting a reading at the end of December 2018.

Do you submit your readings on the last day of the month, regardless of it being a week day/weekend?

molerat

JohnB47 wrote: »

I'm assuming the last day of the month but I haven't had a bill since submitting a reading at the end of December 2018.

Do you submit your readings on the last day of the month, regardless of it being a week day/weekend?

I used to but that is not the billing reading day, that is the day before date of the month the account started. For me it is 11th and my daughter 7th but they use the working day previous if a weekend.

matelodave

My billing date is 6th of the month and if I send in a reading on 4th, they have a random guess for the two days between reading and billing - usually about 2-3 times the daily average for the month

JohnB47

matelodave wrote: »

My billing date is 6th of the month and if I send in a reading on 4th, they have a random guess for the two days between reading and billing - usually about 2-3 times the daily average for the month

How do you know what your billing date is? Is it the date on which your contract started? I've only had one bill from them, which was generated in response to my emailing my previous two gas/elec readings and complaining that I couldn't yet enter them online. The period covered was 7th Sept to 30th Nov. (My gas started on 7th Sept 2018 but my gas was delayed until 25th Oct.)

Does that mean I should provide my readings on the 7th of each month? Or maybe the day before?

matelodave

My billing date is on the monthly statement which I can view on line.

I also asked then whilst I was trying to sort out the problems I was having entering meter readings

Dinendale

any updates please , my story

joined in May 2018 welcome pack said fixed to May 2019 then in Dec 2018 got email saying DD was increasing -

{[FONT="Quicksand", sans-serif, serif, EmojiFont]Hello Mr Paul Bills,

As a responsible energy provider, we have an obligation to protect our customers from energy debt. Therefore, we’ve reviewed all of our customers’ monthly payments to ensure we look after everyone as best we can throughout the winter months.

Based on your estimated consumption, your payments will need to increase. You can find further details of the changes you’ll see to your direct debit below.

Previous amount: £69.30
New amount: £88.22}[/FONT]
[FONT="Quicksand", sans-serif, serif, EmojiFont]so never thought to much of it , didnt even check the tarif charges on my bill at the end of December. Then got another email on 4th Jan 2019
[/FONT]
[FONT="Quicksand", sans-serif, serif, EmojiFont]{[/FONT]
[FONT="Quicksand", sans-serif, serif, EmojiFont]Hi Paul,

Thank you for choosing Eversmart to supply your energy. You are signed up to our Northern Glory variable tariff which recently experienced a price rise. However, we have become aware that in our initial documentation we told you that the price would be guaranteed for twelve months. That was an error on our part.

We pride ourselves on customer service and regret the error in communication. We want to do the right thing by you and so we have decided to honour the original letter and commit to that price guarantee.

WHAT DO YOU NEED TO DO?
You don’t need to take any action. We will now take steps to reverse the price rise and put your account back to the original tariff price from the date the change was made. We will also revert your Direct Debit payment to the previous amount.

Please accept our apologies for any inconvenience caused.

Lee Dearden}[/FONT]
[FONT="Quicksand", sans-serif, serif, EmojiFont]ive since checked last 2 bills - tarif gone up standing charge gone up DD stayed the same still - emailed Eversmart to find out whats going on but no reply as of yet
[/FONT]

JohnB47

Dinendale wrote: »

any updates please , my story

joined in May 2018 welcome pack said fixed to May 2019 then in Dec 2018 got email saying DD was increasing -

Well, it seems like you are the one doing the updating.


Curious that Eversmart first increased your DD, then backtracked - even though you didn't actually complain.

I wonder how many other people have had increases apply and like you "never thought much of it".

Anyone who's Welcome Pack quotes a guaranteed price period should respond immediately to any attempt by Eversmart to treat such plans as variable.


I'm keeping a careful eye on each monthly statement to make sure they don't pull a fast one.

Innocent_Bystander

Well, this is no surprise:


* IMPORTANT NOTICE - PLEASE READ *
Eversmart Energy has ceased to trade. Ofgem, the energy regulator, has appointed Utilita Energy Limited as the new supplier for its domestic and business customers.

Utilita Energy will supply energy to Eversmart Energy’s customers as of 11 September 2019.

Utilita Energy will contact customers over the coming days and again in a few weeks when the transfer has been completed and their accounts have been fully set up. Customers need not worry, their supplies are secure. Former and current domestic customers’ credit balances are protected. Utilita Energy may need to contact customers to determine the amount of any outstanding balance.

Current and former customers who are in debit to Eversmart Energy should wait to hear from Utilita Energy or Eversmart Energy’s administrators who will talk to them about repayment arrangements.

Ofgem’s advice to Eversmart Energy’s customers is not to switch, but to sit tight and wait until the Utilita Energy has been in touch. This will help make sure that the process of handing customers over to Utilita Energy and honouring any credit balances, as hassle free for customers as possible.
Eversmart Energy customers with questions should visit Utilita Energy’s website or call 01962 679 098.
More information can be found on the Ofgem website.
Customers can find support and advice on the Ofgem website. Or if customers they need additional support, call Citizens Advice on 03454 04 05 06 or email them via their webform. Advice will also be shared on Ofgem’s twitter @ofgem and facebook channels.

couriervanman

Innocent_Bystander wrote: »

Well, this is no surprise:


* IMPORTANT NOTICE - PLEASE READ *
Eversmart Energy has ceased to trade. Ofgem, the energy regulator, has appointed Utilita Energy Limited as the new supplier for its domestic and business customers.

Utilita Energy will supply energy to Eversmart Energy’s customers as of 11 September 2019.

Utilita Energy will contact customers over the coming days and again in a few weeks when the transfer has been completed and their accounts have been fully set up. Customers need not worry, their supplies are secure. Former and current domestic customers’ credit balances are protected. Utilita Energy may need to contact customers to determine the amount of any outstanding balance.

Current and former customers who are in debit to Eversmart Energy should wait to hear from Utilita Energy or Eversmart Energy’s administrators who will talk to them about repayment arrangements.

Ofgem’s advice to Eversmart Energy’s customers is not to switch, but to sit tight and wait until the Utilita Energy has been in touch. This will help make sure that the process of handing customers over to Utilita Energy and honouring any credit balances, as hassle free for customers as possible.
Eversmart Energy customers with questions should visit Utilita Energy’s website or call 01962 679 098.
More information can be found on the Ofgem website.
Customers can find support and advice on the Ofgem website. Or if customers they need additional support, call Citizens Advice on 03454 04 05 06 or email them via their webform. Advice will also be shared on Ofgem’s twitter @ofgem and facebook channels.

It was no surprise to most people when it happened almost 2 weeks ago:eek:........have you really only just noticed