Eversmart saying my deal isn't fixed.

Graciefields

Hi, have located my welcome pack and The Morning Glory Tariff ended 30/11/2018. They say they have no other tariffs other than Smiply Smart. Said there will be some new deals in January. Will just have to wait and see what they can offer next month as all the comparison sites are giving me a price of £95 upwards. Can't believe how much prices have gone up.
Thanks again for all your help. I suppose what through me was MSE Energy Club telling me I was already on the cheapest tariff, I usually get an email from them telling me it's time to compare.

JohnB47

Graciefields wrote: »

Hi, have located my welcome pack and The Morning Glory Tariff ended 30/11/2018. They say they have no other tariffs other than Smiply Smart. Said there will be some new deals in January. Will just have to wait and see what they can offer next month as all the comparison sites are giving me a price of £95 upwards. Can't believe how much prices have gone up.
Thanks again for all your help. I suppose what through me was MSE Energy Club telling me I was already on the cheapest tariff, I usually get an email from them telling me it's time to compare.

OK fair enough. As you say, perhaps wait a while. No point in moving if other deals are more expensive.

Gas and electricity prices seem to be on an escalator - an up one.

Kkka

Graciefields wrote: »

Hi, have located my welcome pack and The Morning Glory Tariff ended 30/11/2018. They say they have no other tariffs other than Smiply Smart.

Is 30 Nov stated in your Welcome pack as Tariff end date?
I would advise:
- as suggested above - check your welcome pack for price guarantee date. I'm quite sure it will be well beyond 30 Nov. Mine have it on 2nd page along unit rates and all that stuff.
- In case your welcome pack doesn't have price guarantee: I'm sure your December bill has been calc-ed using new Tariff, however i'm also pretty certain that Eversmart hasn't sent you email or any other notification that tariff has changed for you and goes up. So you can complain to them to recalculate December bill, give you 30 days notice of the tariff changed (so your Jan bill will be also lower) and after Jan it will be up to you if you would like to move or stay with them.

Innocent_Bystander

Innocent_Bystander wrote: »

Latest:
Eversmart came back with yet another improved offer. They would extend my original tariff prices by an extra 30 days, AND also give me the £200 compensation, subject to not leaving them early.
However, in the meantime I did a better analysis of the effect of the change (hurray for spreadsheets!), using a more realistic usage profile, and discovered that, even with the 30 day extension, I would be out of pocket by about £400!
I've told them again to issue a deadlock letter.

Response from Eversmart:
Since I rejected their third offer on 20 Dec [Recap: offer #1 £20; #2 £200, #3 £200 plus extra month on old rates] things have been quiet. No further response from them, although they did increase my DD by £30 on 22 Dec. I decided to just wait it out until the end of Jan when my 8 wks was up and I could contact the ombudsman.
Then on Friday, out of the blue, I had this email from "Head of Customer Service":

Sorry, we made a mistake...

Hi xxxx,

Thank you for choosing Eversmart to supply your energy. You are signed up to our Northern Glory variable tariff which recently experienced a price rise. However, we have become aware that in our initial documentation we told you that the price would be guaranteed for twelve months. That was an error on our part.

We pride ourselves on customer service and regret the error in communication. We want to do the right thing by you and so we have decided to honour the original letter and commit to that price guarantee.

WHAT DO YOU NEED TO DO?
You don’t need to take any action. We will now take steps to reverse the price rise and put your account back to the original tariff price from the date the change was made. We will also revert your Direct Debit payment to the previous amount.

Please accept our apologies for any inconvenience caused.
...

molerat

I wonder if someone from the OFGEM has had a quiet word

matelodave

I spoke to them on Friday to give a meter reading and the recorded statement in post #235 above was read out as soon as it answered.

I haven't heard whether they are also including the Welcome Home tariff which was originally offered with a 12 month guarantee (as opposed to a fixed) but I expect they'll have to honour it as well. I'll keep a very close eye on my statements.

JohnB47

matelodave wrote: »

I haven't heard whether they are also including the Welcome Home tariff which was originally offered with a 12 month guarantee (as opposed to a fixed) but I expect they'll have to honour it as well.

I would be surprised if they did not. See my post #197. I haven't heard from them since but like you, I'm keeping a careful eye on each bill (only had one so far).

Edited to add the word not.

Mister_G

I've now had 4 monthly bills from Eversmart.

All of them have used the readings I supplied online and they are using the rates in the Welcome Pack for the fixed Welcome Home tariff.

So far, so good.

JohnB47

I've just received an email from Eversmart (their name removed by me):

"Good Morning,

This is an email to confirm that you will remain on the tariff Welcome Home as a fixed tariff until the 07/09/2019.

Kind Regards

XXXXX XXXXXX

Complaints Resolution Manager"

Short and sweet but good enough for me. Lets hope they stay in business until then.

molerat

Mister_G wrote: »

I've now had 4 monthly bills from Eversmart.

All of them have used the readings I supplied online and they are using the rates in the Welcome Pack for the fixed Welcome Home tariff.

So far, so good.

I have now figured out the dates to supply readings for both mine and my daughter's accounts. This month's bill was considerably lower than previous months due to them using an actual read rather their double my actual daily use estimate for the period between my end of month read and bill date.