Eversmart saying my deal isn't fixed.

grumpycrab

Innocent_Bystander wrote: »

"... I have been authorised to add the credit of £201.09 to your account"
Considering my response.

I'd go down the pub and celebrate

JohnB47

Innocent_Bystander wrote: »

After my rejection of their offer and mention of the Ombudsman, the stakes seem to have been raised.
"I understand that your were informed by us on your welcome pack that the price is guaranteed, and that you have not been able to locate the 30-days price increase notification. I have been authorised to add the credit of £201.09 to your account to cover the increased cost of the Simply Smart tariff until May 2019."
Considering my response.

Interesting. They obviously hope to buy off customers one by one, rather than anyone alerting the Ombudsman, which would mean having to honour the fixed tariff across the board, as they have done with the Welcome Home one.

Looks like you'll be doing some sums.

MABLE

JohnB47 wrote: »

Interesting. They obviously hope to buy off customers one by one, rather than anyone alerting the Ombudsman, which would mean having to honour the fixed tariff across the board, as they have done with the Welcome Home one.

Looks like you'll be doing some sums.

Is there not something laid down about treating all customers fairly.

Innocent_Bystander

Innocent_Bystander wrote: »

After my rejection of their offer and mention of the Ombudsman, the stakes seem to have been raised.
"I understand that your were informed by us on your welcome pack that the price is guaranteed, and that you have not been able to locate the 30-days price increase notification. I have been authorised to add the credit of £201.09 to your account to cover the increased cost of the Simply Smart tariff until May 2019."
Considering my response.

Latest update:
When I requested certain clarification, it was explained that the £200 was contingent on me staying with Eversmart until May. I said that was not acceptable and so if they can't agree to honour my price guarantee they should issue a deadlock letter so I can pursue with the Ombudsman.
Awaiting next move.

JohnB47

Innocent_Bystander wrote: »

Latest update:
When I requested certain clarification, it was explained that the £200 was contingent on me staying with Eversmart until May. I said that was not acceptable and so if they can't agree to honour my price guarantee they should issue a deadlock letter so I can pursue with the Ombudsman.
Awaiting next move.

Well, you might calculate that £200 would adequately compensate you, based on the current prices but then a price increase between now and May 2019 could still leave you out of pocket.

I think you are doing the right thing - not just for yourself but for anyone else on your tariff that Eversmart are trying to con.

Biggus_Dickus

MABLE wrote: »

Is there not something laid down about treating all customers fairly.

Yes,...with particular attention to ‘vulnerable’ customers,...it’s an ongoing condition of an energy suppliers licence.

Pg 8 onwards:

Innocent_Bystander

JohnB47 wrote: »

Well, you might calculate that £200 would adequately compensate you, based on the current prices but then a price increase between now and May 2019 could still leave you out of pocket.

I think you are doing the right thing - not just for yourself but for anyone else on your tariff that Eversmart are trying to con.

Latest:
Eversmart came back with yet another improved offer. They would extend my original tariff prices by an extra 30 days, AND also give me the £200 compensation, subject to not leaving them early.
However, in the meantime I did a better analysis of the effect of the change (hurray for spreadsheets!), using a more realistic usage profile, and discovered that, even with the 30 day extension, I would be out of pocket by about £400!
I've told them again to issue a deadlock letter.

JohnB47

Innocent_Bystander wrote: »

Latest:
Eversmart came back with yet another improved offer. They would extend my original tariff prices by an extra 30 days, AND also give me the £200 compensation, subject to not leaving them early.
However, in the meantime I did a better analysis of the effect of the change (hurray for spreadsheets!), using a more realistic usage profile, and discovered that, even with the 30 day extension, I would be out of pocket by about £400!
I've told them again to issue a deadlock letter.

OK, I'm confused now. They're saying you can have the original tariff prices (not the ones increased by 47% that you quoted earlier) and £200 for an extended period and that's not good news?

Maybe you mean you would have to accept the recently increased tariffs (and any others that occur between now and June 2019)?

Innocent_Bystander

JohnB47 wrote: »

OK, I'm confused now. They're saying you can have the original tariff prices (not the ones increased by 47% that you quoted earlier) and £200 for an extended period and that's not good news?

Maybe you mean you would have to accept the recently increased tariffs (and any others that occur between now and June 2019)?

Sorry if I was less than clear
Originally my Northern Glory tariff ("guaranteed until 8 May") was changed as of 24 Nov to the more expensive one. I thought they had just increased the NG tariffs, but the correspondence seems to imply I am on a different tariff - Simply Smart. In any event, I did not receive (still haven't) any supposed 30-day notification.
Their first offer was £20 compensation.
The second offer was £201.09 compensation OR they would extend my NG tariff by 30 days while I switched supplier.
The latest offer is they will extend my NG tariff by 30 days (to 24 Dec?) AND give me £201.09 compensation, which would be reduced pro rata if I leave them before May.
However, I've been looking more closely at our energy usage profile over the last two years. For example the period Jun-Dec represents about 33% of our gas usage, the other 67% being Jan-May. From this it is clear that the tariff change, even if it happens in Dec rather than Nov, will cost us nearly £400; twice as much as the offered compensation.

matelodave

I'm gled you are aware of your energy consumption profile and the implications of swapping suppliers/tariffs at this time of the year.

Most people dont seem to understand that they use 2/3rds of their annual energy in the 4-5 winter months and that a tariff change (unless downwards) can cost them a lot of money.

I would stand firm and complain to the ombudsman