Eversmart saying my deal isn't fixed.

Mister_G

Excellent news for many of us.

I await to see what Eversmart's response is.

JohnB47

Yes, excellent news.

Anyway, I've finally got Eversmart to record all of my meter readings and I have received my first Statement from them (as of 30/11/2018). All the figures are correct - the rates I signed up for are there and haven't been changed.

Edit: Just one odd thing. My new balance shows as a minus figure, even though I'm in credit. The overview is:

Previous Balance 0.00
Payments Received 174.78
Electricity Charges 34.00
Gas Charges 71.72
New Balance -69.06

Is that how it looks on others Statements?

matelodave

JohnB47 wrote: »

My Welcome Pack is dated 20th August 2018. Would the Ts&Cs that you have, matelodave, be relevant to that date?

yes, pm if you want a copy.

JohnB47

matelodave wrote: »

yes, pm if you want a copy.

Thanks, will do. Might just be useful.

JohnB47

nxdmsandkaskdjaqd wrote: »

I have now had a reply from the Ombudsman. I am not sure how must of their email I can quote here, but have quoted some salient points:

1. The nature of the tariff is a guaranteed price until August 2019, therefore I consider it reasonable to determine that as a fixed rate tariff.

2. Given that the documentation received in relation to your tariff is a fixed rate tariff then if it does change the terms of that contract the company will be in breach of SLC 22.C9.

3. In conclusion, I am of the view that should the company amend the terms of your fixed rate contract it will be in breach of the Standard Licence Conditions as detailed above.

Are you going to convey this to Eversmart?

Mister_G

I started with them on 9th September and have had two bills (6th October and 8th November). Both are reasonably correct based on the meter readings I supplied and they've taken two DDs.

My next bill is due in the next few days and I supplied a reading today (only got Electricity). We shall see.

JohnB47

Mister_G wrote: »

I started with them on 9th September and have had two bills (6th October and 8th November). Both are reasonably correct based on the meter readings I supplied and they've taken two DDs.

My next bill is due in the next few days and I supplied a reading today (only got Electricity). We shall see.

I've just edited my post above Post #173 so you might have missed it. Does your credit balance show as a minus figure?

Mister_G

Yes it does, except that I owe them money at the moment, so it's a positive amount.

nxdmsandkaskdjaqd

JohnB47 wrote: »

Are you going to convey this to Eversmart?

I will probably just let the communication from the Ombudsman do the work on my behalf.

The email from the Ombudsman did also say that they have to write to me with an apology for the "error" and also the poor customer service experienced. In addition, they have to provide a monetary gesture of goodwill to address the shortfalls in customer service.

Whilst I am pleased with the outcome, I fully expect to be looking for a new supplier in the coming months.

matelodave

nxdmsandkaskdjaqd wrote: »

I will probably just let the communication from the Ombudsman do the work on my behalf.

The email from the Ombudsman did also say that they have to write to me with an apology for the "error" and also the poor customer service experienced. In addition, they have to provide a monetary gesture of goodwill to address the shortfalls in customer service.

Whilst I am pleased with the outcome, I fully expect to be looking for a new supplier in the coming months.

If they are cheap then you'd be better off putting up with the aggro and waiting till winter is over before finding another supplier.

If I jumped ship now it would cost me nigh on £100 extra between now and the end of March, even more if I went to Octopus, Bulb or one of the others with a decent customer rating.