Oled tv screen burn

JJ_Egan

Start by checking any extra warranty from JL  though i believe JL offer an Oled warranty stand-alone and screen burn not covered by normal warranty . .

Fails on that then contact JL under your Consumer Rights as warranty is an extra not the law .

Thomas_Basil_Reid

I would suggest a calm phone call to John Lewis explaining the problem. It appears these big companies now accept there was indeed a problem with the early Oled panels and are more amenable to repairing or replacing free of charge. You never know 'til you try.

wongataa

JJ_Egan said:

Start by checking any extra warranty from JL  though i believe JL offer an Oled warranty stand-alone and screen burn not covered by normal warranty . .

This is a new product and is only available when buying new televisions from JL.  It can't be applied to sets bought previously.

chrissy_shenkle

I’m surprised there hasn’t been more coverage in the media of this fault in early LG OLED screens. Like many on here I have a 2017 screen, so it’s less than 4 years old, and cost an arm and a leg when new. After normal domestic viewing, no computer or commercial use, I have the dreaded dark shadows and lines, clearly visible in certain colour hues. I’ve contacted LG and JL, so far JL have responded stating that LG say there’s no fault with the screen, (they would, wouldn’t they) and the fault is due to my misuse.

So where should I go from here? I’ve lodged a Section 75 claim but feel they’ll use the same defence as JL. Is it worth following the small claims court route, is it risky and could I stand to lose more than I gain? Grateful for any previous experience with LG screeens, JL and small claims court.

Right_Kefuffle

chrissy_shenkle said:

I’m surprised there hasn’t been more coverage in the media of this fault in early LG OLED screens. Like many on here I have a 2017 screen, so it’s less than 4 years old, and cost an arm and a leg when new. After normal domestic viewing, no computer or commercial use, I have the dreaded dark shadows and lines, clearly visible in certain colour hues. I’ve contacted LG and JL, so far JL have responded stating that LG say there’s no fault with the screen, (they would, wouldn’t they) and the fault is due to my misuse.

So where should I go from here? I’ve lodged a Section 75 claim but feel they’ll use the same defence as JL. Is it worth following the small claims court route, is it risky and could I stand to lose more than I gain? Grateful for any previous experience with LG screeens, JL and small claims court.

It is thoroughly disappointing.  JL offered me cash as a contribution for this excellent but fundamentally flawed OLED technology.

If I would have had the time I would have gone to court to seek a greater settlement - as it was an exchange of letters with John Lewis and myself meant I got to keep the defective TV (LG will replace the screen for around £1100 in my case) - I managed to get a good majority of that cost of that in settlement from John Lewis in cash.

I kept the defective OLED and bought a Samsung QLED which guarantees no "Burn-In/LED degradation" for 10 years.

Such a shame that you get left high and dry with an expensive piece of not fit for purpose equipment.

Good Luck

PZ19

chrissy_shenkle said:

I’m surprised there hasn’t been more coverage in the media of this fault in early LG OLED screens. Like many on here I have a 2017 screen, so it’s less than 4 years old, and cost an arm and a leg when new. After normal domestic viewing, no computer or commercial use, I have the dreaded dark shadows and lines, clearly visible in certain colour hues. I’ve contacted LG and JL, so far JL have responded stating that LG say there’s no fault with the screen, (they would, wouldn’t they) and the fault is due to my misuse.

So where should I go from here? I’ve lodged a Section 75 claim but feel they’ll use the same defence as JL. Is it worth following the small claims court route, is it risky and could I stand to lose more than I gain? Grateful for any previous experience with LG screeens, JL and small claims court.

How can you misuse a tv?

Thomas_Basil_Reid

Most annoying when companies blame you for misuse. They know 100% that there are issues with these older OLED sets. I suggest an email to the Managing Director of John Lewis (with copy to branch manager) requesting immediate action (worked for me with PC World). Probably a good idea to mention this Martin Lewis forum website and that others have received replacement set or cash refund, including from John Lewis.
Good luck and don't give up the fight.

Berserkoid

Greetings all, 
So basically I've had the same issue many others have had with the green tint/burn in on the OLED panel, model 55E6V purchased 2017. After reading on here and other forums that folks were managing to get LG to repair/replace the panels for £200 out of warranty, I thought I'd give it a shot. Contacted them, sent photos of the issue, they agreed to repair for £200. Happy enough with that.

Collected two weeks ago by panther courier, didn't hear anything for a while, then get a call on Tuesday from LG saying they were unable to source the parts so the TV will be returned and the money refunded - no offer of a replacement TV etc. I didnt put up much of a fight, I fully expected this (no replacement parts) after reading others experiences, and to be honest, I wasn't all that bothered. Although yes I was happy to pay £200, and it would have been nice to get it fixed, I was also happy enough to have the TV back and the £200 refund. The TV is not the main household TV anymore and is used in the bedroom, the green tint is annoying, but I can live with it, my wife uses it a lot more than me and she couldn't care less about the picture issue. Thinking about it now, I suppose it is annoying that the reason the TV was relegated to the bedroom is because of this issue, which shouldn't happen to a £2000 TV within 3 years, but I'm just kind of over that now.

TV was delivered/returned on Friday morning, the photos show what state the TV was returned in. Totally inadequate protection inside the box and TV smashed because of this. I contacted LG immediately, sent photos etc, they apologised, asked for images of the original receipt (which I still have), and will look into my case and get back to me next week. Any advice on what I should be looking for as compensation, or any similar cases on here? I took some pictures on the morning of the collection showing this damage wasn't there at the time, although LG haven't requested those images (yet)
Cheers
John

JJ_Egan

Compensation  replace with the value of a five year old TV .

Thomas_Basil_Reid

Thought suppliers were obliged to produce spare parts for six years after initial manufacture, so surprising (or is it?) there are no replacement panels. Usual cost quoted for replacement panel is about £1200 so I guess LG slipped up quoting £200. However, damaged on return may be divine intervention. I trust they will be obliged to offer you a replacement (hopefully a new set). I would sit tight and see what they offer. Newer OLED sets (including my replacement) come with all sorts of bells & whistles eg. - screen wash, pixel cleaning, auto dimming - all to ensure that our "non existent" problems are not repeated.
Good luck. Please let us know how you get on.