Oled tv screen burn

cm004d8137

Hope you have better luck than I have had with LG and Currys, both are denying responsibility which doesn't do a lot for their reputations as mentioned today in the Daily Mirror 9-Jan-2020 this is going to be a very big issue for both companies soon.:(

Paul_gee

I bought my TV april 2018
13 months ago we had a panel replacement for a known square box issue, PC world had no problem doing this.
Now we have screen burn, the usual banners,,, bloomin GMB, I wish ITV would do something about that and we have various other logo and central burn mainly on reds.
I have just phoned PC World and they were very helpful. The first thing they checked the details and told us it was still under guarantee, this is the cover they supply when paying that much for a TV (team knowhow).
They took me through a couple of tests with holding the power button and such and then went to youtube for a screen colour test, it was still there.
They must know this issue as they had no problem booking it in for a full repair in which I hope they put the updated panel in.
The phone number I used was 0344 561 0000 and it took me through the choices, I was connected to a engineer with 2 minutes.
All I said in the call was that it wasn't stated at any point not to watch the news, morning tv and so on and the tv had been used for general use and therefore was not fit for general use. The fact that PC World sold the TV with the knowlege that OLED has this problem means that "it was" faulty from day of purchase and was not fit for the purpose it is intended for E.G watching TV.
All I can say is that they were very helpful and are now repairing my TV.
I am not happy that the tech wasn't developed enough to withstand normal viewing but I am very happy with the way PC world has handled this.
I hope this post may help others.

ratcatcher7

We bought an LG OLED55E6V in July 2016 from Richer Sounds (City of London branch). The E6 model was one step down from LG's top-of-the-range G6 and was being sold in-store for £3499.00. Jules (excellent salesperson) took us through all the features of the set. We were upgrading from a Pioneer Plasma (problem free for 10 years) so specifically discussed the issue of screen burn but Jules was adamant that it didn't affect LG’s high end models (“who’d buy a £3000 TV if it didn’t last for more than a few years”). We took a little convincing, and a discount of £325, but eventually agreed to buy that and a Denon AV amp.

We took it home in a black cab and found the picture was fantastic (the passive 3D was particularly mind blowing). We didn't change the settings and just picked the default "cinema" profile (a darker than normal picture but it suited our room well). We were familiar with the burn-in potential of the Pioneer Plasma so were particularly careful. We never left it on static screens and put it in standby mode every night so any automatic “panel clearing” routines could run uninterrupted (even left the annoying “this TV will turn off in 5 minutes” feature on so it could never be left on – even by accident).

Roll on mid-2019 and we started to notice shadows on bright scenes. Nothing too bad at first but it became progressively worse and is now very noticeable on screens with large red or yellow content. It's not unreasonable to expect a £3500 TV to last more than 3 years so evident that the OLED panels produced by LG Display for LG Electronics (and other brands like Sony) in 2016 were not fit for purpose (no reasonable person would expect to pay £1000 a year for a TV regardless of the quality of brand or position of the set in the manufacturer’s range). We certainly weren’t early adopters of OLED and the technology didn’t materialise overnight so LG Display would have been very aware of the worryingly short life span of their panels.

The TV came with a 6 Year Warranty so I'm going to contact them and ask what our options are. Richer Sounds is one of the few good retailers left (head and shoulders above absolute cowboys like Currys) and I would buy from them again, but it's worrying that they sell expensive OLED sets (the forum proves we weren’t the first, and certainly won’t be the last, to contact retailers regarding problems with LG OLED).

I'll let you know what happens...:(

Worried_investor

ratcatcher7 wrote: »

We bought an LG OLED55E6V in July 2016 from Richer Sounds (City of London branch). The E6 model was one step down from LG's top-of-the-range G6 and was being sold in-store for £3499.00. Jules (excellent salesperson) took us through all the features of the set. We were upgrading from a Pioneer Plasma (problem free for 10 years) so specifically discussed the issue of screen burn but Jules was adamant that it didn't affect LG’s high end models (“who’d buy a £3000 TV if it didn’t last for more than a few years”). We took a little convincing, and a discount of £325, but eventually agreed to buy that and a Denon AV amp.

We took it home in a black cab and found the picture was fantastic (the passive 3D was particularly mind blowing). We didn't change the settings and just picked the default "cinema" profile (a darker than normal picture but it suited our room well). We were familiar with the burn-in potential of the Pioneer Plasma so were particularly careful. We never left it on static screens and put it in standby mode every night so any automatic “panel clearing” routines could run uninterrupted (even left the annoying “this TV will turn off in 5 minutes” feature on so it could never be left on – even by accident).

Roll on mid-2019 and we started to notice shadows on bright scenes. Nothing too bad at first but it became progressively worse and is now very noticeable on screens with large red or yellow content. It's not unreasonable to expect a £3500 TV to last more than 3 years so evident that the OLED panels produced by LG Display for LG Electronics (and other brands like Sony) in 2016 were not fit for purpose (no reasonable person would expect to pay £1000 a year for a TV regardless of the quality of brand or position of the set in the manufacturer’s range). We certainly weren’t early adopters of OLED and the technology didn’t materialise overnight so LG Display would have been very aware of the worryingly short life span of their panels.

The TV came with a 6 Year Warranty so I'm going to contact them and ask what our options are. Richer Sounds is one of the few good retailers left (head and shoulders above absolute cowboys like Currys) and I would buy from them again, but it's worrying that they sell expensive OLED sets (the forum proves we weren’t the first, and certainly won’t be the last, to contact retailers regarding problems with LG OLED).

I'll let you know what happens...:(

Almost identical to our issue.

Had a Panasonic Plasma for 12 yrs, treated it well and didn't have any issues at all. Treated our LG OLED55E6V in exactly the same, sympathetic way - 3 yrs later we have screen burn / pixel wear.

Richer Sounds have been very good and I'm awaiting my options, one of these will be repair BUT...

The issue WILL reappear as others have experienced and a replacement panel will then render the 3D useless, you lose the excellent 3D which is one of the reasons for buying this model.

So not only are the panels not fit for purpose (November 2016 model), when a repair is carried out, you lose one of the main functions for buying this particular model!!

With no other 3D TV's being made nowadays, my 3D investment is now null and void due to LG selling inferior products.

JohnRo

I'm in the market for a 'big' new TV and had been weighing up my OLED options, this thread is really useful, thanks to all contributors and really sorry to read about your tales of woe.

Thomas_Basil_Reid

Thomas_Basil_Reid wrote: »

Hi. Originator of this thread. PC World replaced panel on my LG Oled last November (2019). Guess what! Yep, you guessed right. Screen burn now reappearing even though we have been ultra careful over the last year. Will need to consider next steps but rest assured, if we buy new, it will NOT be Oled.

Still undecided what next step to take, so took a trip to PCWorld last week for a look. Asked friendly representative about screen burn problems on OLED. Was assured that there are no problems. On telling my story he conceded that there were problems with earlier models - "one in four faulty" - but with new technological advances (eg - screen washing when on standby & automatic dimming) screen burn problems were greatly diminished with now ONLY "one in nine faulty". Really!!! Yes, new advances to eradicate non existent (according to PCWorld) problems. On the bright side, these new models now come with a screen burn guarantee? No, I'm afraid not. So looks like this situation with OLED has still a long way to go.
ps thank you for info. Paul Gee. I have still to phone the number you gave but will do so soon and advise of outcome.

Thomas_Basil_Reid

Have to say a big thank you to PC World. Expected another drawn out dispute but TV uplifted for repair  beginning of February. Four weeks later PC World messaged with good news - new replacement television offered. Called in at our local store and brand new TV delivered today (Sunday). Took a while to set everything up the way we want but HAPPY DAYS!!!
It is another Oled but we are assured new sets now have safeguards to prevent, under normal use, screen burn - e.g. screen washing, pixel shifts, automatic dimming when required, etc.

almillar

Good stuff. Make sure to go into the settings and be sure that you understand, and switch on, the screen saving features!

sotonian1

I have been following this post with interest and would like to share my experience.
I purchase the LGOLED55E7 in 2018 with a 5yr guarantee...stunning picture quality, I was blown away by it.
After just over a year of use I noticed the burn in issue. Grey bars and blotches over the screen.My viewing habits are what I would consider as normal. 
The TV was taken away by the TV repair company (not LG). They ordered another screen and returned it to me. All was well until about a week ago, the burn in issue had developed again. It was only 9mths ago that it was replaced!
Anyway it is still under guarantee so they have taken the TV away again to have the panel replaced. The TV engineer says they are getting a lot of OLED TVs with this issue. 
This is most definitely an issue that LG needs to take more responsibility for. I will keep it until the gaurantee runs out, but my next TV purchase will not be an OLED.

Gordons19

Just arrived on the forum after searching OLED screen burn on Google. Seems I'm not alone....
We have a 65" B7 purchased in September 2017 and I happened to notice a blue band running across the screen whilst watching football the other night. To be honest, I didn't think about screen burn, so sent some pics to John Lewis and we have a repair guy coming Monday. It wasn't until this morning did I realise the blue band coincided with the ticker tape from Sky News. Having now read 10 pages of posts, it would appear we are going to have a fight on our hands. Disappointed that a TV costing £2850 is now going to have a problem, particularly after researching for several days to decide which set to buy. Our B6 model purchased 6 months earlier doesn't have the problem, but then probably doesn't get watched as much. Interesting to read the various options open to me if they attempt to fob us off, particularly as we have always bought TV's from John Lewis for their 5 year warranty. I have screen shift option turned on and am half way through a pixel clean and reset.
I'll let you know how we get on after the visit on Monday.