Add your feedback on energy supplier Yorkshire Energy

kev2009

Thanks @Gerry1, unfortunately it says mine is GTC, however on there website i cant find a similar page to that. It just says to call them to find out. Does anyone know of a similar page to above link but for GTC? Its bit odd as the first page on that site says i'm with UKpowernetworks BUT it then says they can't find info and to go to GTC.

Kev

DWh1te11

Just switched from Shell Energy to Yorkshire Energy, very impressed with speed and communication. Started process on 14th December and completed today.

sjohng

Utterly useless.

Got an email saying my transfer to them had been rejected and that they couldn't resolve it, so could I please give them a ring.

Rang them three times, each time I was on hold for about 20 mins and when I got to position 2 in the queue my call was rejected. An hour of my life wasted.

If I can't even get through to them to complete my transfer (i.e. give them my business) it doesn't look good for any future communication with customer services!

ortolickus

I decided to switch yesterday, but when the DD mandate email arrived it was from a company called gocardless. I'm instinctively not keen on this idea and i also get cashback from NatWest on energy bills and wonder how that might be affected. Can anyone enlighten me please?

sandspider2000

Gocardless' details appear on my YE DD emails, so they seem to be legitimate.

If you're still paying your energy bills (to whomever) from a NW account I presume it won't be affected.

Tafrock

Natwest utility bill cashback ends the end of January anyway. I get cashback on my symbio electricity which is a go cardless payment but I had to argue with natwest over it. Eventually got 4 months paid backdated. But as I say it's all stopping end January anyway sadly

GMJ60

I've just joined YE but I'm not impressed so far.
I had the usual automated welcome emails and just before my switch date an email requesting my meter reads.
The submit readings button did not work on my account page, probably because the account wasn't yet live.
There was an email address provided on the account page for help so I sent my readings with a short explanation. Ten days later, I received another email saying my account was now live but as they didn't receive any meter readings from me that they had estimated my starting reads.

I sent them an email informing them that I had already sent readings and please could they at least confirm receipt of this email, but totally ignored.

PennineAcute

GMJ60 wrote: »

I've just joined YE but I'm not impressed so far.
I had the usual automated welcome emails and just before my switch date an email requesting my meter reads.
The submit readings button did not work on my account page, probably because the account wasn't yet live.
There was an email address provided on the account page for help so I sent my readings with a short explanation. Ten days later, I received another email saying my account was now live but as they didn't receive any meter readings from me that they had estimated my starting reads.

I sent them an email informing them that I had already sent readings and please could they at least confirm receipt of this email, but totally ignored.

I go live on Wednesday, but also have the same issue as yourself. However, I may have been luckier than you, as they did confirm my open-reads email. Looking at my account today, it seems that only my electricity read is showing.

cdm20

I applied to switch to YE on 25th January. As of today I still have not received a welcome email. I attempted to phone them earlier to find out if the application to switch had even gone through, but couldn't get through on the phone. This is potentially a concern going forward if they're this hard to contact!

How long did it take for people to typically receive a welcome email?

cdm20

Following on from my previous message. I actually got through on the phone really quickly today and spoke to a very helpful lady who sorted out getting the welcome email over to me. This had all the switch information in, so am happy we're on track again now.