Add your feedback on energy supplier Yorkshire Energy

murmeltier

Thanks, most useful.

I spoke to Yorkshire Energy again - very frustrating conversation.

They do have my MPAN.
They might or might not have my serial number together with unspecified "other meter details", but they are refusing to accept anything provided by me. Unclear what exactly is missing.

Their operational team cannot be contacted or spoken to.

There is no manager available to talk to.

They are refusing to talk directly to my previous supplier (I offered to get everyone together on the phone to sort this out together … how naive of me!)

Other than "we received your complaint" a few weeks ago there has been ZERO communication from Yorkshire Energy.

Gerry1

murmeltier wrote: »

I switched my electricity to Yorkshire Energy beginning of July. All was going well and apparently they are now supplying my energy, but to this date they have been unable to accept, validate or pass on my opening meter read to my previous supplier. I am yet to receive a bill.

Might be worth checking who your supplier really is, just in case the switch hasn't gone through.

If it hasn't, it may be a case of 'Computer Says No' and the YE staff have parked it as 'Too Difficult' because they don't understand the problem, don't know what to, or haven't got the time to investigate properly.

Biggus_Dickus

Gerry1 wrote: »

Might be worth checking who your supplier really is, just in case the switch hasn't gone through.

If it hasn't, it may be a case of 'Computer Says No' and the YE staff have parked it as 'Too Difficult' because they don't understand the problem, don't know what to, or haven't got the time to investigate properly.

That’s an interesting exercise Gerry ,...never tried it before;...I followed your link and drilled down into the ‘Gas Supplier’ section and entered my post-code.

https://www.findmysupplier.energy/webapp/index.html

Surprisingly, it shows just 6 addresses,....and my address isn’t listed! :eek:

There are actually 24 houses that share my post-code;....so, 18 missing addresses and I know for a fact that they all have a gas supply.

I don’t really know what to make of that.

The information on that website is supplied by ‘Xoserve’;...Xoserve is the Central Data Service Provider (CDSP) for Great Britain's gas market. I could be wrong but I think they are also the mob who verify the Gas meter readings when customers switch energy suppliers.

https://www.xoserve.com/about-us/what-we-do/

Xoserve’s website says this: “Our central register holds information on all premises with a gas supply.”

They don’t appear hold any info for my house though. :doh:

Biggus_Dickus

Update to my post #164;...I’ve just emailed Xoserve support desk. I’ve given them every detail they could possibly need regarding my gas supply and asked them to update their system.

They’ll probably just tell me to sod off,...but I’m interested to see what happens.

brewerdave

Biggus_Dickus wrote: »

Xoserve’s website says this: “Our central register holds information on all premises with a gas supply.”

They don’t appear hold any info for my house though. :doh:

Are you perchance, supplied by an independent gas transporter? Wonder if that has something to do with it? I know that the XOSERVE data base works because I've used it on my last few switches to check when the switch is complete, but I'm supplied by Wales and West Utilities.

Biggus_Dickus

brewerdave wrote: »

Are you perchance, supplied by an independent gas transporter? Wonder if that has something to do with it? I know that the XOSERVE data base works because I've used it on my last few switches to check when the switch is complete, but I'm supplied by Wales and West Utilities.

No;...my gas supplier is Cadent, which is the biggest supplier of the lot I believe.

Biggus_Dickus

I’ve just had a brainwave (it’s not often that happens);...I do recollect from the dim and distant past that when I had my now defunct smart meters fitted by Br.Gas many moons ago they had an admin problem with my post-code.

The post-code for my road was changed about 20 years ago,...still no idea why Royal Mail changed it,... but they did, much to everyone’s great annoyance.:mad:

I’ve just entered my address into Xoserves ‘Find My Supplier’ website but used my old, defunct, post-code.

https://www.findmysupplier.energy/webapp/index.html#/searchSuccess

Lo and behold my address comes up immediately!,...along with 18 other addresses in my road.

I can then click my house number to see that it correctly lists my gas supplier as Avro, and Cadent as the gas transporter.

That probably explains why there have been recurring admin problems (specifically on the gas side of things) during a number of my switches in the past.

In my case, Xoserve’s data base is using erroneous address info that is at least 20 years out of date. :doh:

I feel another email to Xoserve coming on.

EmJay

BRILLIANT! I switched on 9 September and it is the ONLY switch to a new supplier that has gone smoothly and according to plan.

sheffieldeagle

Hi


Does anyone know if their exit fees apply for an internal switch of tariff?


Many thanks

fewkeste

sheffieldeagle wrote: »

Hi


Does anyone know if their exit fees apply for an internal switch of tariff?


Many thanks

Read this thread - I think someone posted they waive the fee for existing customers changing tariff.