Tesco banned me!

RadoJo

PS I would love to see a link to information about Tesco being prosecuted for incorrect pricing, whether under 'trades misdiscriptions act' (sic) or otherwise.

bucksliz

lolarentt wrote: »

this week I can get £15 off my shop if I spend £90 and no delivery charge except for small orders.

I'm thinking of trying Ocado for a while. Fed up with codes not working for me and expensive delivery charges. Does anyone know how you get these codes for ocado?

Wig

uktim29 wrote: »

Wig, I didn't mean to thank you I pressed the wrong button, yes mistakes are made indeed!

What a pity you felt the need to say so.

I haven't really missed any points. Also everyone is given a receipt to check and can see prices displayed at the till so theres no excuse really for not knowing what you've been charged. I think that sums up I really haven't missed any points, apart from that if someone doesn't know they've been over charged then its their fault.

Another clear indicator of your inability to absorb information. Looking at a reciept 'after the fact' does not stop the contravention from happening, because the contravention (misleading prices) has already occured, the customer was misled as to the price of the product.

Care to validate this? As I said, incorrect sel's are not against the law;) Make sure you do this properly & find things relating to sel's & not advertising, there is a difference! Ones an advert, the others a price.

http://www.opsi.gov.uk/si/si2004/20040102.htm

I trust you can read.

Tribulation

RadoJo wrote: »

Have we heard any stories of people ringing Tesco to point out that they have been undercharged/accidentally left their toilet roll on the hook on their trolley and not paid for it/eaten some grapes from the fruit section? No - all we have are people who would take advantage of a mistake when it works in their favour, but cry 'scam' as soon as a mistake doesn't.

Me I've left the shop, realised I didn't pay for something and went back to pay for it. I've also brought a £39.99 Xbox 360 game along with my weekly shop, the guy had spent ages getting the security box off and when he did, forgot to put it through. When my wife paid, I said to her "that's cheap", we checked the bill, realised his mistake and told him.

Mind you, due to ill health, a few years ago I had all my debts at £1 a week (with the help of the CAB) and interest frozen. Once we were able, we decided to get a loan to get all the debt collectors off our back, and pay back what we owed. Something I'm very glad I did, after all I borrowed the money in the first place. A vast majority of people we spoke to were of the attitude "why bother, your not paying any interest at present", while I think along the lines of "I borrowed it, so I'm paying it back" (mind you, giving credit to those that cant afford it is a different subject altogether)

Personally I absolutely love Tesco. I do think from what the Op said, they were in the right and Tesco shouldn't have banned them, but that aside, I love the shop. I often time it right (by accident) to go in when they're reduced a load of stuff and have often brought £100 worth of meat for as little as £20 to put in my freezer. I can get vegetables cheaper at the local veg store, but these aren't open in the evening. The local newsagent next door to me sells beer cheaper than Tesco and is open 7days till 10pm so I buy my beer from there.

Infact in the past few years I've rarely gone into any town centre. Why pay to park then traipse from one shop to the next when I can get any magazine I want within a 2 min walk of my house (so the likes of WHSmiths are redundant), Xbox360 games cheaper at Tescos (Game and Gamestation redundant), can park for nothing at Argos, B&Q, Comet, Staples, Mataland etc and shop at 7:30pm (making nearly every other shop in the town center redundant) and also buy a lot of stuff online.

Personally I think times are changing and a few generations time, town centres will be a redundant idea.

uktim29

Wig wrote: »

http://www.opsi.gov.uk/si/si2004/20040102.htm

I trust you can read.

LOL, Wig, Can you draw me to the part about incorrect prices! Actually, did you read it before posting.:rotfl:

That is just a list of what sort of information a sel should have on it including price but does nowhere state that if a product is labelled at any particular price then it has to be sold at that price. However the Sale of Goods act does, a sel as classed as an 'invitation to treat'. This means that it is an invitation for the consumer to make an offer to the shop to buy the goods, and it is up to the shop whether or not they want to accept that offer.

You can find more information here under the section I (there you go I can obviously read)

https://secure.siteon.co.uk/centsa_netdrive/glossary.php

Wig wrote: »

What a pity you felt the need to say so.
Another clear indicator of your inability to absorb information. Looking at a reciept 'after the fact' does not stop the contravention from happening.

inability to absorb information

Wig, it's this attitude which is why I take the attitude towards you that I do, and probably others. But after trying to make yourself sound clever and suggesting I have the "inability to absorb information" why have you avoided the point that they don't just notice it "after the fact", what at the time when it is scanned and the price comes up infront of them then!

I also think your using your "figures of speech" again. The "inability to absorb information" would mean I wouldn't know anything or be able to write, read, speak, drive of yes and run my own business. The "inability to absorb information" is then obviously an assumption or personal opinion and not based on fact. That then makes it a very weak statement which then contradicts it's own meaning. Wig, why don't you stop using "figures of speech" and start using correct terminology so at least your posts then will have slightly more meaning.

ps have you found a case of Tescos being fined for incorrect sel's yet (not adverts) or is that all you could come up with? You did say it was "Fact" they have been fined, or did you assume that as well then assume you'd be able to find something?

RadoJo

Please see below

RadoJo

Tribulation - I appreciate that there are plenty of people who do correct mistakes made in their favour, but I still suspect that there are more who would take advantage of any discrepancy which would benefit them without a second thought and still complain about Tesco.

The fact is that people get frustrated because they want cheap shopping with the customer service of somewhere more expensive.

BucksLiz's post is a prime example: she believes that she is paying too much for delivery with Tesco (even though you can pay as little as £3.99 with Tesco, and Ocado is between £5 - £10) and is already asking for a discount code. Shops mostly give out codes to reward loyalty amongst existing customers - there have been plenty of threads about how people have misused discount codes and stores have had to withdraw them, yet people still don't want to pay for the service they are getting if they think there is a way of cheating the system. I know that BucksLiz isn't necessarily asking for an illegitimate discount code, but what are the chances that any code posted on this site was intended for that?

The thing is that 'consumer power' seems to be going too far the other way, and people's awareness of their rights is not matched by an awareness of their responsibilities. A mistake is no longer a simple error - if it's a company then it must be a deliberate attempt to defraud their customers. Yet you only have to look on these boards to see plenty of threads which basically say 'I have broken the terms of my contract/made a mistake/forgotten to complete my obligation to this company - how can I get out of it?'. People want shops to provide a better service than anyone else at a lower cost than anyone else, provide exemplary customer service, and only make mistakes that they can use to their advantage. As soon as a store falls short of these standards, they are convinced that there must be malicious intent and demand compensation.

I am well aware that not all customers are of this mindset, but there are enough to make it a waste of time for companies to try and compete on all levels, so you get the wonders of competition. If you want cheap food, you shop at Tesco or ASda, if you want good customer service, you shop at Waitrose. If you want cheap food and good customer service, then you have to supply feedback to companies on their processes without demanding anything in return so that instead of spending their time trying to placate you personally, they have that time to actually resolve the issue. And sometimes, if you don't like a store, you have to shop somewhere else and let them learn the lesson that way. If it is still more convenient to you to use a store which doesn't satisfy you, then you have your answer - you have chosen convenience over customer service, so what will the store gain by spending money resolving a problem if you continue to shop there, or even if you are the only one complaining about it?

hollydays

Bucksliz asked a simple question.Dont get it out of all proportion.

Wig

UKtim,

Ok, that's not good enough, this should be good enough for you.
http://www.dti.gov.uk/consumers/buying-selling/Adprice/Misleading-prices/page7848.html

"inability to absorb information" You think just because the customer can see the reciept (after the sale) or possibly manages to keep up with the scanning process at the till while packing the goods in a bag - absolves Tesco of their legal responsibility to not give misleading price information, whether that be on SEL, packet labels, or posters near the product.

"Inability to absorb info", because I told you earlier, that refunding the mistakes "after the fact" does not make Tesco innocent of the crime it committed.

bucksliz

RadoJo wrote: »

BucksLiz's post is a prime example: she believes that she is paying too much for delivery with Tesco (even though you can pay as little as £3.99 with Tesco, and Ocado is between £5 - £10) and is already asking for a discount code. Shops mostly give out codes to reward loyalty amongst existing customers

How easy it is to b1tch and moan about people. Try checking out some facts first. Ocado have free delivery or delivery for £1 or £2. I like to have my shopping delivered for personal reasons I am not posting here so to me saving some money is imprtant. Shops actually give out their best rewards for new customers rather than existing customers. For goodness sake...... I WAS ONLY ASKING - don't use me in your petty arguments!:mad: