Tesco banned me!

letsbehonest

Don't like it then vote with your feet It's your choice I would ,sod em go else were

RadoJo

It may be that Tesco's committment to customer care has gone out of the window, but that is probably because they realised that most people would rather have cheaper groceries every time they shop than dedicated well-trained staff on the odd occasions when something has gone wrong. It's a simple economic decision and as someone who has very rarely had a problem with Tesco, either in store, or through their home delivery, I would tend to support it.

You only have to look at some of these boards to see why 'the customer is always right' has gone out of the window. Now it seems more like 'the customer will take any opportunity to get something for nothing'. There are whole threads devoted to spotting Tesco's mistakes and cashing in - those who lament about customer service don't seem to be out in force informing Tesco's of their mistakes so that they can rectify them. Instead there are hordes of people on there profitting from not only their mistake, but the very customer service policy intended to serve as an apology.

It's all very well for people to get on their high horse when Tesco makes a mistake which doesn't benefit them, but there are also those who will gladly take advantage of those mistakes which do (and I am not saying these are all the same people, but they may as well be to Tesco in financial terms). As such, I can see why Tesco would rather invest their money in offering cheaper products and branching out into new markets. The markup on groceries is not that great, so to maintain a competitive edge which people have proved they want, something has to give.

Wig

RadoJo wrote: »

Instead there are hordes of people on there profitting from not only their mistake, but the very customer service policy intended to serve as an apology.

People wouldn't be able to do it in hoards if Tesco having been notified of a mistake, immediately went to the shelf and removed the misleading price indicator (time taken 3 minutes).

Instead they prefer to leave the mistake on the shelf to fool 100s more people into buying the product at a greater price than indicated.

You find that sort of lack of customer care and complete disregard for the laws of the land..... acceptable?

(The point is moot now as they no longer give the product free, so not many people do it anymore).

uktim29

Wig wrote: »

(time taken 3 minutes)

To do in one store Wig but when you have 2000!

Wig wrote: »

Instead they prefer to leave the mistake on the shelf to fool 100s more people into buying the product at a greater price than indicated.

Then they knew what they were doing, took it back and got it for free.

Wig wrote: »

You find that sort of lack of customer care and complete disregard for the laws of the land..... acceptable?

That would very well define the word exaggeration. I think it's quiet good customer care letting them buy something, then see the price is wrong then give it to them for free! Hardly a disregard for the laws of the land................ok the price was slightly wrong you can have it for free!

Wig wrote: »

complete disregard for the laws of the land..... acceptable?

Complete, that famous case then when Tesco changed their policy, can I still find that product with the wrong price on? Well you said "complete disregard"!!!!! Or Wig.........do I suspect an exaggeration again;)

Wig, if you don't think this is a plausible mistake. Can I send you a list of 10,000 numbers to type into a spread sheet and see if you make no mistakes. Oh, by the way you have a very tight deadline to do it in if you take the challenge.

Hold on, don't they give the difference now so still not a disregard for the laws of the land!

Hold on again! "Laws of the land" Which land? Actually I don't think you'll find it's against any law to have an incorrect self edge label;)

Wig

uktim29 wrote: »

To do in one store Wig but when you have 2000!

To accomodate hoards of people they allowe the price discrepancy to remain in each store which had the discrepancy. As soon as each store CS has been advised by a customer of a price innaccuracy, they should remove the misleading price indicator - time taken 3 minutes - but they don't always do this, they just leave it there and pass the buck onto someone else and it never gets done. You typically miss the point.

Then they knew what they were doing, took it back and got it for free.

Again you miss the point, 100s of other customers meanwhile still are left to be ripped off.

That would very well define the word exaggeration. I think it's quiet good customer care letting them buy something, then see the price is wrong then give it to them for free! Hardly a disregard for the laws of the land................ok the price was slightly wrong you can have it for free!

You miss the point, 100s of other customers remain to get ripped off

Complete, that famous case then when Tesco changed their policy, can I still find that product with the wrong price on? Well you said "complete disregard"!!!!! Or Wig.........do I suspect an exaggeration again;)

Obviously it is a figure of speech.

Wig, if you don't think this is a plausible mistake. Can I send you a list of 10,000 numbers to type into a spread sheet and see if you make no mistakes. Oh, by the way you have a very tight deadline to do it in if you take the challenge.

Mistakes happen, it's your attitude to correcting them that counts

Hold on, don't they give the difference now so still not a disregard for the laws of the land!

Whether they refund the difference or give the item free is immaterail to the fact that they break the law.

Hold on again! "Laws of the land" Which land? Actually I don't think you'll find it's against any law to have an incorrect self edge label;)

You'll probably find it in some sort of trades misdiscriptions act. Fact is Tesco has been prosecuted and fined for misleading (incorrect) prices.

uktim29

Wig, I didn't mean to thank you I pressed the wrong button, yes mistakes are made indeed!

I know how you hate being wrong, love "correcting others" & love to have the last word so I won't bother to do another post such as the ones above just to see you scrape the barrel again with your replies. But It's nice to see you mention you use figures of speach rather than fact etc.

I haven't really missed any points. Also everyone is given a receipt to check and can see prices displayed at the till so theres no excuse really for not knowing what you've been charged. I think that sums up I really haven't missed any points, apart from that if someone doesn't know they've been over charged then its their fault.

Wig wrote: »

You'll probably find it in some sort of trades misdiscriptions act. Fact is Tesco has been prosecuted and fined for misleading (incorrect) prices.

Care to validate this? As I said, incorrect sel's are not against the law;) Make sure you do this properly & find things relating to sel's & not advertising, there is a difference! Ones an advert, the others a price.

"You'll probably find it in some sort of trades misdiscriptions act."

Nope cos it doesn't exist!

hollydays

uktim-You need to go and lie down in a darkened room.

uktim29

hollydays wrote: »

uktim-You need to go and lie down in a darkened room.

Why?

Because I'm not a believer in the "make it up as I go along act" which is obviously needed for the modern day consumer. Look, even the first page of this thread has a post saying "Hope some legal Eagel comes along shortly to advise on how you can tan their !!!!!"
As if there'd be a law saying you legally have to have person x as a customer!

Why can't people just be normal? Just shop somewhere else if you don't like it!

Hollydays, I think you need a lie down in a dark room!

anntics

Firstly, I would like to say that I have used the tesco delivery service successfully for several years and only had cause to complain twice, once for short date fresh goods and once when the driver left a very large amount of bottles of alcoholic drinks that were meant for someone else. (Not ALL customers are out to rip suppliers off!) I can also add that he was very grateful as he feared he might have to stand the loss if I had kept quiet about it. So I am not a tesco-hater or have an axe to grind.

Returning to the original issue, the customer only complained about issues which are clearly addressed in Tesco's own information on their site. The excerpts pasted below mention the sell-by dates and damaged goods issues and are clearly designed to reassure potential customers that any goods they receive will be the same as if they were shopping for themselves. This has not been true for the OP on many occasions. He/she has contacted the helpline as directed to complain.

There is clearly a problem at this particular store and it should be investigated and addressed, banning the customer hides the problem, but if there is a staff-related problem perhaps through lack of appropriate training, it will surface again. It does not surprise me that tesco took this attitude. The reason I began using the online service was the difficulties encountered as a disabled person, not least of which was the problem of non-badge holders using disabled spaces. The store managers response - we cannot risk upsetting our able-bodied customers over such a trivial matter for the sake of a few disabled customers. The issue was not about being nearer to the store entrance, but about having the room to get in and out of my car without risking damage to neighbouring vehicles. I have to be able to open the door to it's full extent, not possible in 'normal' parking spaces.
As for not using the service because of the stated problems, perhaps, like me, they have no choice. I have to use tesco as it is the only one that makes home deliveries in my area. So I can understand their continuing to use it despite some problems with the deliveries.


Your Tesco.com team

At Tesco.com our team of staff are dedicated to delivering a great shopping service. They receive your order, pick your shopping from store, pack the items, store the produce and then deliver to your home. From picking to packing all our staff are given expert training. This helps to ensure that you receive the service and shopping you expect from Tesco.

Picking your fresh food

Our expertly trained shoppers always pick from the back of the shelves to ensure you get the freshest produce and the longest sell by dates. They also carefully select fruit and vegetables as if they were shopping for themselves. They ask themselves the question �would I buy it?� and therefore do not send out anything that is not of the highest quality.

How do I return products?

If you are in any way dissatisfied with any of the goods that have been delivered, including unwanted substitutions, the driver will return those goods to the store and arrange for a refund to your payment card. If you discover a problem after the driver has left you can contact Customer Services on 08457 225533 between 9am and 11pm Monday to Friday, 9am and 8pm on Saturday and 10am and 6pm on Sunday.






Perhaps the returns policy should read:



If you are in any way dissatisfied with any of the goods that have been delivered, including unwanted substitutions, the driver will return those goods to the store and arrange for a refund to your payment card. If you discover a problem after the driver has left you can contact Customer Services on 08457 225533 between 9am and 11pm Monday to Friday, 9am and 8pm on Saturday and 10am and 6pm on Sunday. However, if you do this more than x number of times in x number of deliveries we reserve the right to terminate your access to this service.

RadoJo

I think you're missing the point Wig - nobody has to purchase anything and if people do buy a mis-priced item and don't complain, they must think it is a fair price to pay for that item. It seems odd to me that people remember the exact price of the items in their shopping, but each to their own, and I have never heard of anyone having their request for a refund refused. As such, I really don't see what laws are being broken.

Have we heard any stories of people ringing Tesco to point out that they have been undercharged/accidentally left their toilet roll on the hook on their trolley and not paid for it/eaten some grapes from the fruit section? No - all we have are people who would take advantage of a mistake when it works in their favour, but cry 'scam' as soon as a mistake doesn't.

I'm not saying that there aren't mistakes made in Tesco, as with any other business, and seeing as you have failed to make any comment on my reasoning behind the decline in customer services, I can only assume that you agree? Wouldn't you rather have your shopping cheaper every time and have to complain on the odd occasion (and let's face it, usually get a generous result) than pay more across the board every time?