Tesco banned me!

uktim29

taxiphil wrote: »

Of course it doesn't mean the customer is literally always right - that would be ludicrous. It means treat the customer as if they were right, even if they are wrong. In other words, given them the benefit of the doubt.

I don't disagree with that particular idea but the only time you'll hear a customer tell you "the customer is always right" is when their taking the !!!!. For example, you don't sell product x, so they want product y and something free/discounted because you don't sell product x. Not to equal product x, but just because their in a !!!! you haven't got product x.

Without going into the why you don't sell product x argument, people who take that approach will just be as Dave Brooker says, freeloaders, they will not be people who would be a valuable customer. Some people do just take 'being a customer' too far, it's a power trip for them (the little hitler style ones), often due to some deep insecurity although they won't be aware of that themselves.

xdaisyx

hmmmm, maybe i shouldnt have read this thread while im waiting for a callback from my local Tesco store lol

I received my shopping about an hour ago, and i always order my 200 cigarettes from online...previously before the driver has left i just happen to notice once that my cigarettes werent in a seperate bag like they usually are, so looked through all the bags, with the driver present, he went to check the van and found them in someone elses order :rolleyes:

Anyway today the same thing has happened, only today they werent on the van, the driver said he'd do his last delivery so he has an empty van and could see they werent there, speak to his supervisor and call me back, he has only to say, "well my manager says they were definately dispatched, all you can do is ring the number on the delivery note to complain, we arent authorised to offer a refund in these cases"

Ive just rang them, they have basically (in a nice way) accused me of lying and just said we will need to get the manager to call you, as we arent authorised to offer a refund in these cases"

Im not happy....this is £45 im talking about not just 45p!!! :mad:

taxiphil

uktim29 wrote: »

I don't disagree with that particular idea but the only time you'll hear a customer tell you "the customer is always right" is when their taking the !!!!. For example, you don't sell product x, so they want product y and something free/discounted because you don't sell product x. Not to equal product x, but just because their in a !!!! you haven't got product x.

Without going into the why you don't sell product x argument, people who take that approach will just be as Dave Brooker says, freeloaders, they will not be people who would be a valuable customer. Some people do just take 'being a customer' too far, it's a power trip for them (the little hitler style ones), often due to some deep insecurity although they won't be aware of that themselves.

You're clearly so blinded by your hatred of customers that you've failed to address any of the points I made above about the economic realities of monolithic big businesses.

You seem to believe that all customers who complain are fraudsters/liars/timewasters/freeloaders, and now you have some weird theory that people complain due to insecurity in their lives. It couldn't possibly be because a shop gave them something to complain about, could it?

I think you're the one who's scarred by some kind of experience caused by a customer in the past - maybe you were a business owner who took a damn good hiding in the county court, or maybe an employee who lost your job because of something customer-related? I can't think why else you would make it a mission of yours to frequent this particular section of MSE as part of your daily life, attacking anyone who complains about any company in any circumstances.

While undoubtedly a few people will always make bogus or vexatious complaints, I find it more plausible to believe the old adage that most people are decent most of the time.

uktim29

Phil, you seem to miss-understand me. I don't hate any customers, with ones I've met in the past probably about 1 in 10,000. That isn't exactly a hatred of customers! And yes, those people in particular, who I've met and refer to clearly have issues! It's other customers observing their behavior as well who also think it's the case.

"You're clearly so blinded by your hatred of customers that you've failed to address any of the points I made above about the economic realities of monolithic big businesses."

I've not been interested in addressing your points and can't figure out what your problem is. If you don't like them, use a smaller business! If then they are still big business because everyone else uses them then they must be doing something right for those people in terms of price and service for people not to choose smaller businesses.

I am not a business owner who has been taken to court by any customer or have had any job related issues with customers in the past. So for you making those assumptions are you basing something on yourself, eg have you tried to take a large business to court and lost?
You'll also notice I only post on about 1 in 15/20 threads in this section of the forum so therefore aren't attacking any who complains about any company. The only threads that interest me are ones where the customer has some fault of their own or is just blaming for the sake. I notice I'm not the only one who picks up on these things.

Your trying to post back to me using arguments I've used or style of writing, but it hasn't really worked has it!

Oh yeah, I've just noticed my 268 thank you's!

squibbs25

asea wrote: »

if you are a shareholder you will be better placed than most to complain! Write to their head office in your capacity as a shareholder & ask for an explanation!

I was going to suggest the same thing.

Wig

xdaisyx wrote: »

hmmmm, maybe i shouldnt have read this thread while im waiting for a callback from my local Tesco store lol

I received my shopping about an hour ago, and i always order my 200 cigarettes from online...previously before the driver has left i just happen to notice once that my cigarettes werent in a seperate bag like they usually are, so looked through all the bags, with the driver present, he went to check the van and found them in someone elses order :rolleyes:

Anyway today the same thing has happened, only today they werent on the van, the driver said he'd do his last delivery so he has an empty van and could see they werent there, speak to his supervisor and call me back, he has only to say, "well my manager says they were definately dispatched, all you can do is ring the number on the delivery note to complain, we arent authorised to offer a refund in these cases"

Ive just rang them, they have basically (in a nice way) accused me of lying and just said we will need to get the manager to call you, as we arent authorised to offer a refund in these cases"

Im not happy....this is £45 im talking about not just 45p!!! :mad:

This second time, sounds like the driver was present when you again noticed the cigs were not included, or had you phoned them up, and they phoned the driver? Stick to your guns, you might be banned from home delivery but at least you will get your refund. When they have banned all their customers they will soon realise they need a better system.

uktim29

Wig wrote: »

When they have banned all their customers they will soon realise they need a better system.

I can't quite see that happening! And Wig, correct me if I'm wrong! hehe, but I don't see that particular post mentioning anything about the customer being banned or the potential?

Wig

uktim29 wrote: »

but I don't see that particular post mentioning anything about the customer being banned or the potential?

After reading this thread, you don't see the potential

uktim29

Wig wrote: »

After reading this thread, you don't see the potential

The potential to be banned from Tescos online service from the post you commented on, not the op's story.

Wig

uktim29 wrote: »

The potential to be banned from Tescos online service from the post you commented on, not the op's story.

Obviously.