A big up for Plusnet... I've had really bad problems with my phone line during lockdown, and they were really great. Gave me a credit to cover some BT open wifi data as a stopgap, good communication throughout between them and Openreach, I really like the ticket feature on the website where you can see the messages going between them and Openreach and even the engineer's test data. Also my deal with them has hardly gone up in price since I moved in 9 years ago. Each year I just phone them, say I am shopping around and ask for a deal matching the one last year (or their new customer deal, or even an outrageous combo of the two on one occasion) and they say yes. My router was being annoying after 5 years, and they spent ages trying to reset it. And finally sent me a new one. Their call centre staff are chatty and friendly. It is hard to get through on the phone atm, but keep trying. They do answer in the end.
It was Martins Moneyi cannot see where to find the deal i signed up to. It was 1/6 when i signed up via MArtins Money. Do you know how i can get thisplusnet now saying they did not have such a deal that i signed up to on 1/6 via martins money
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